Advice with flight upgrade & re-ticketing

Reply

Old Jan 2, 18, 4:03 am
  #1  
Original Poster
 
Join Date: Jun 2013
Location: London
Programs: BA Silver
Posts: 191
Advice with flight upgrade & re-ticketing

Hi all

Looking for some advice regarding flight upgrading and re-ticketing.

I recently made a BA Holidays booking for Barbados later this year, hotel and return flights in CW. About a week after booking I noticed the difference between CW and First was quite small so I called in and upgraded the outbound leg to F (FYI, BA Holidays rep as usual incredibly helpful and waived the change fee).

This was about 2 weeks ago and I've noticed that in my app the outbound leg ticket number has disappeared and I've not had an email from BA confirming the change. The seat/class has updated on the app and in MMB but as I've not processed an upgrade like this before, do I need to follow up to 1) Get a proper confirmation email and 2) Get the full ticket number for the outbound? The inbound leg still has a ticket number.

All help and advice very welcome!
Bobbie2013 is online now  
Reply With Quote
Old Jan 2, 18, 4:05 am
  #2  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 34,052
Originally Posted by Bobbie2013 View Post
This was about 2 weeks ago and I've noticed that in my app the outbound leg ticket number has disappeared and I've not had an email from BA confirming the change. The seat/class has updated on the app and in MMB but as I've not processed an upgrade like this before, do I need to follow up to 1) Get a proper confirmation email and 2) Get the full ticket number for the outbound? The inbound leg still has a ticket number.

All help and advice very welcome!
Don't panic! This all sounds pretty normal. It can take BA a while to reissue the ticket to reflect the change. When that's done, you will probably find that there will be a new ticket number, and that new ticket will have both halves of the trip on it.
Globaliser is offline  
Reply With Quote
Old Jan 2, 18, 4:25 am
  #3  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 35,971
On the other hand, if it is still like this 48 hours before departure (ok, let's say of the outbound leg) then you should ring BA Holidays again and ask them to push it through the system. Usually waiting a bit will do the trick.
corporate-wage-slave is online now  
Reply With Quote
Old Jan 2, 18, 4:29 am
  #4  
Original Poster
 
Join Date: Jun 2013
Location: London
Programs: BA Silver
Posts: 191
Globaliser/C-W-S thank you both very much, I thought I was likely being overly cautious but always best to check.

On a slightly different note, I've only ever flown F from Heathrow before - do F bookings from Gatwick still have access to YouFirst for general questions?
Bobbie2013 is online now  
Reply With Quote
Old Jan 2, 18, 4:57 am
  #5  
 
Join Date: May 2010
Location: Oxon, UK
Programs: Mucci des canapes, Skywards Gold, BAEC Gold, IC Plat Amb, Accor Gold
Posts: 1,802
Originally Posted by Bobbie2013 View Post

On a slightly different note, I've only ever flown F from Heathrow before - do F bookings from Gatwick still have access to YouFirst for general questions?
Yes you do have access to You First.
pomkiwi is online now  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: