BA207 20th Dec - not sure they cleaned it
Jan 2, 2018, 10:16 am
#16
Join Date: May 2013
Posts: 6,349
Really - aircraft cleaners operating in a high security area where everything is tightly controlled. Doesn't sound ideal to me. The aircraft should be positioned somewhere outside and cleaned on its way back to service but clearly the timings here were too tight to do that.
You can probably imagine how it would look on Air Crash Investigation if something serious happened on the first flight back - people would say 'well it was a bit silly having cleaners moving around the maintenance area'.
You can probably imagine how it would look on Air Crash Investigation if something serious happened on the first flight back - people would say 'well it was a bit silly having cleaners moving around the maintenance area'.
Jan 2, 2018, 10:48 am
#17
Join Date: Oct 2006
Location: Brighton, UK
Programs: BA Gold, IC Ambassador, HH Gold, SPG Gold, Fairmont Platinum
Posts: 3,166
1) Cancel flight because cleaning cannot be done to requisite standard; or
2) Fly the flight and explain that cleaning hasn’t been done.
Which would you prefer?
Jan 2, 2018, 11:19 am
#18
Join Date: Mar 2007
Location: Los Angeles
Programs: BA Executive Club (lowly Blue but with MUCCI, apparently)
Posts: 1,186
I think you forgot option 3:
3) Fly the flight and shrug your shoulders when asked why the plane is filthy.
Jan 2, 2018, 11:29 am
#20
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,473
And do you really think that is a good use of their skills and time?
So yes, they could - but it would be total madness!
Jan 2, 2018, 11:51 am
#22
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Exactly. The engineers are obviously spending too much of their time cooking the Club World meals. Time for them to be redeployed, obviously.
Jan 2, 2018, 1:02 pm
#24
Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
We had the same "boarding delayed while cleaners on board" last week on BA183 (LHR-JFK).
When I got upstairs, the top of the locker next to my seat was covered in yellow crumbs, as though a Ritz biscuit had been broken over it.
When they can't even be bothered to hoover the obvious surfaces, in a premium cabin on a flagship route, you know you really have a problem
When I got upstairs, the top of the locker next to my seat was covered in yellow crumbs, as though a Ritz biscuit had been broken over it.
When they can't even be bothered to hoover the obvious surfaces, in a premium cabin on a flagship route, you know you really have a problem
Jan 2, 2018, 3:18 pm
#25
Join Date: May 2013
Posts: 6,349
We had the same "boarding delayed while cleaners on board" last week on BA183 (LHR-JFK).
When I got upstairs, the top of the locker next to my seat was covered in yellow crumbs, as though a Ritz biscuit had been broken over it.
When they can't even be bothered to hoover the obvious surfaces, in a premium cabin on a flagship route, you know you really have a problem
When I got upstairs, the top of the locker next to my seat was covered in yellow crumbs, as though a Ritz biscuit had been broken over it.
When they can't even be bothered to hoover the obvious surfaces, in a premium cabin on a flagship route, you know you really have a problem
The real fault here lies with BA and their apparent inability to manage things effectively.
Jan 3, 2018, 1:51 am
#27
Original Poster
Join Date: Jan 2011
Location: UK
Programs: BA Exec Club Bronze, Hilton Diamond, Virgin Flying Club Red
Posts: 1,257
Took an early night last night as I'm still a bit jet lagged, seems my post has caused a bit of chat :-)
In summary, I don't expect BA to cancel flights due to cleaning! All I expect is that as part of aircraft turnarounds & maintenance BA has processes in place to ensure that cabins are free from obvious grime of the sort I encountered.
Clearly if there is a ridiculously tight turnaround due to crew coming out of hours/curfew etc then I'd make an exception, but this aircraft had been in the hangar for 3 whole days.
In summary, I don't expect BA to cancel flights due to cleaning! All I expect is that as part of aircraft turnarounds & maintenance BA has processes in place to ensure that cabins are free from obvious grime of the sort I encountered.
Clearly if there is a ridiculously tight turnaround due to crew coming out of hours/curfew etc then I'd make an exception, but this aircraft had been in the hangar for 3 whole days.
Jan 3, 2018, 1:58 am
#28
Join Date: May 2013
Posts: 6,349
Took an early night last night as I'm still a bit jet lagged, seems my post has caused a bit of chat :-)
In summary, I don't expect BA to cancel flights due to cleaning! All I expect is that as part of aircraft turnarounds & maintenance BA has processes in place to ensure that cabins are free from obvious grime of the sort I encountered.
Clearly if there is a ridiculously tight turnaround due to crew coming out of hours/curfew etc then I'd make an exception, but this aircraft had been in the hangar for 3 whole days.
In summary, I don't expect BA to cancel flights due to cleaning! All I expect is that as part of aircraft turnarounds & maintenance BA has processes in place to ensure that cabins are free from obvious grime of the sort I encountered.
Clearly if there is a ridiculously tight turnaround due to crew coming out of hours/curfew etc then I'd make an exception, but this aircraft had been in the hangar for 3 whole days.
The aircraft was in the hangar for 3 days as it was undergoing maintenance. There are no cleaners in the maintenance area so it could not be cleaned there.
It was obviously late coming back from maintenance as you told us that - perhaps there was an issue that had to be fixed before it could be signed off to fly.
What would you have preferred - a longer delay so that a deep clean could have been done while you all sat at the gate waiting?
Jan 3, 2018, 4:16 am
#29
Join Date: Aug 2015
Location: Devon/UK
Programs: BA Blue :(
Posts: 241
Flew upper deck CW on the BA207 (LHR -> MIA).
Flight was approx. 45m / 1 hour late leaving as the aircraft (G-CIVD) was late arriving on stand from the LHR maintenance area and the cleaners were still on board.
However what they were actually doing whilst on board is anybody's guess as seen by the below photos taken upon arrival at my seat.
Think I will email BA to complain but I am not sure what good it will do as I don't think they really care.
Flight was approx. 45m / 1 hour late leaving as the aircraft (G-CIVD) was late arriving on stand from the LHR maintenance area and the cleaners were still on board.
However what they were actually doing whilst on board is anybody's guess as seen by the below photos taken upon arrival at my seat.
Think I will email BA to complain but I am not sure what good it will do as I don't think they really care.
Jan 18, 2018, 5:43 am
#30
Original Poster
Join Date: Jan 2011
Location: UK
Programs: BA Exec Club Bronze, Hilton Diamond, Virgin Flying Club Red
Posts: 1,257
So having complained to BA about this along with the extremely poor cabin crew on the return to LGW, I received a call from BA customer services today.
Apparently two internal reports have been filed and will be followed up in house regarding the cabin crew & cleaning issues.
We've each been provided with 10k Avios as a goodwill gesture.
Apparently two internal reports have been filed and will be followed up in house regarding the cabin crew & cleaning issues.
We've each been provided with 10k Avios as a goodwill gesture.