DYKWIA | 2018 edition
Sep 16, 2018, 10:06 am
#556
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
LHR T5 First Wing Guest services desk just now. A rather irate gentleman explaning in no uncertain terms his upset at not being allowed through 30 minutes before his TATL flight departed, “even though it’ll only take him 5 minutes to get through.”
He also explained repeatedly that he was GGL, he’d write to Mr Cruz, he’d never fly BA again, and that it was this poor staff members fault (who remained incredibly polite and apologetic throughout).
If you fly that much, surely you’d know the conformance times, right?
He also explained repeatedly that he was GGL, he’d write to Mr Cruz, he’d never fly BA again, and that it was this poor staff members fault (who remained incredibly polite and apologetic throughout).
If you fly that much, surely you’d know the conformance times, right?
Sep 16, 2018, 10:09 am
#557
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
I'd say there is a big difference between considering a known rule to be stupid (which is fair enough), and doing something despite the well-known rule and expecting it to be bent (which is not exactly clever).
Sep 16, 2018, 10:10 am
#558
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
I think that some people forget that a lot happens when a customer misses conformance, standbys are onloaded and seat changes are actioned, if the flight is full your seat may have been given away.
Sep 16, 2018, 10:18 am
#559
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
but the cost of doing that for the tiny number of cases where it’s relevant would be extortionate. I do quite like the idea of a BA administered fitness test as part of the requirements, so it could be truly personalised
And DYKWIA always gonna DYKWIA... (“but last time I was let through 30 minutes before”)
Sep 16, 2018, 10:24 am
#560
Join Date: Jan 2017
Location: Berkshire, UK
Programs: BAEC Gold, VS Gold, HH Diamond, Accor Gold
Posts: 117
In an ideal world BA would have a shadow conformance cut-off - customer has First Wing access, no standbys, no checked bags and leaving from A gates so we can give them 5 minutes extra / send them a push notification asking if they need 5 minutes.
but the cost of doing that for the tiny number of cases where it’s relevant would be extortionate. I do quite like the idea of a BA administered fitness test as part of the requirements, so it could be truly personalised
And DYKWIA always gonna DYKWIA... (“but last time I was let through 30 minutes before”)
Sep 16, 2018, 10:33 am
#561
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
Sep 16, 2018, 10:48 am
#562
Join Date: May 2010
Location: UK
Posts: 5,380
At least with a one-size-fits-all conformance time the ground crew know where they stand and can get on with making the adjustments they need to.
Sep 16, 2018, 11:45 am
#563
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Sep 16, 2018, 11:46 am
#564
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Completely agree! I had a couple of close calls when Piccadilly broke down at Acton town, and then my taxi got into accident, and had I been travelling from T5 (and not T3 Vienna) I would not have made my flight...
Sep 16, 2018, 11:55 am
#565
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
I have got nervous on the Piccadilly Line a few times. Roll-on Crossrail!
Sep 16, 2018, 12:10 pm
#566
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Sep 16, 2018, 12:15 pm
#567
Join Date: Nov 2011
Programs: BA Silver
Posts: 1,222
Jeez haven't you old folks heard of the Heathrow Express?
Sep 16, 2018, 12:21 pm
#568
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Sep 16, 2018, 12:21 pm
#569
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Sep 16, 2018, 12:39 pm
#570
Join Date: Nov 2011
Programs: BA Silver
Posts: 1,222
I'd taxi from almost anywhere to get the Heathrow Express just to prevent the flashbacks.