May 22, 2018, 3:28 am
Last edit by: serfty
Link to Text of the regulations in PDF format
How about a Wiki to post EU comp given/denied as well as results for any CEDR or other process. Especially concerning the 787 issue as there are going to be many claims given all the cancellations.
Mine was April 22 BA280 LAX-LHR cancellation 4 days before flight and rebooked on later flight and arrived 4.5 hrs later than origianlly scheduled. BA's response was to deny for "operational" requirements though the 787 "tentatively assigned" G-ZBJG was used instead for a LHR-YUL flight that same day. CEDR filed and awaiting their initial review. Sept 3rd UPDATE: CEDR decision in Article 7 comp awarded in the amount of 600 euro as even though extraordinary circumstances are present in an engine defect as this, BA didn't show that they took reasonable steps to avoid the cancellation as they have known since Oct 2017 of this issue.
How about a Wiki to post EU comp given/denied as well as results for any CEDR or other process. Especially concerning the 787 issue as there are going to be many claims given all the cancellations.
Mine was April 22 BA280 LAX-LHR cancellation 4 days before flight and rebooked on later flight and arrived 4.5 hrs later than origianlly scheduled. BA's response was to deny for "operational" requirements though the 787 "tentatively assigned" G-ZBJG was used instead for a LHR-YUL flight that same day. CEDR filed and awaiting their initial review. Sept 3rd UPDATE: CEDR decision in Article 7 comp awarded in the amount of 600 euro as even though extraordinary circumstances are present in an engine defect as this, BA didn't show that they took reasonable steps to avoid the cancellation as they have known since Oct 2017 of this issue.
The 2018 BA compensation thread: Your guide to Regulation EC261/2004
Oct 14, 2018, 9:19 am
#1487
Join Date: Oct 2003
Location: Asheville, NC
Programs: Virtuoso, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club, Dorchester Diamond Club, Travel Leaders
Posts: 1,854
Follow-up question. My friend was on the same cancelled BA flight from LGW to OAK, but she was booked on the AA code-share version of that flight. Would she submit the claim to BA or to AA?
Oct 14, 2018, 9:46 am
#1488
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,128
BA, always the operating airline.
Oct 15, 2018, 12:13 pm
#1489
Join Date: Jan 2016
Posts: 33
I recently took EZY to MCOL about something similar. Our aircraft was out of position thanks to weather earlier in the day elsewhere on their network.
They settled on the final day of the process for the full compensation due.
Am am happy to DM my correspondence letter and the judge’s searching questions to EZY if that’s useful to others.
Adboy, would it be possible to DM me the correspondence letter and judges questions you mention :-)?
Many thanks
Oct 15, 2018, 2:02 pm
#1490
Join Date: May 2017
Posts: 2,016
Full press release: https://curia.europa.eu/jcms/upload/...cp180077en.pdf
The judgement hasn't been released yet.
Looks like a significant extension of previous case law. In Folkerts (C-11/11) and the UK case involving Emirates last year, the first flights departing in the EU were delayed. This doesn't seem to be the case here and the delay seems to have occurred outside the EU.
The judgement hasn't been released yet.
Looks like a significant extension of previous case law. In Folkerts (C-11/11) and the UK case involving Emirates last year, the first flights departing in the EU were delayed. This doesn't seem to be the case here and the delay seems to have occurred outside the EU.
Oct 15, 2018, 2:21 pm
#1491
Join Date: Jul 2008
Location: London
Programs: BA GGL & CCR, GFL
Posts: 495
After almost giving up with the painful process of back and forth emails with BA Customer services, I've decided I'm going to pursue this claim for compensation.
Adboy, would it be possible to DM me the correspondence letter and judges questions you mention :-)?
Many thanks
Adboy, would it be possible to DM me the correspondence letter and judges questions you mention :-)?
Many thanks
Oct 17, 2018, 7:29 am
#1492
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
Following on from my thread the other day about the cancellation of BA355 NCE-LHR on 15th October. Here are the details:
1. My brother-in-law had a ticket NCE-LHR-NLC on BA355 & BA1338 on 15th October. This ticket was paid for by me and hence my name is on the booking etc, but he is the traveller listed on the booking.
2. At 12:23 (NCE time) I received a text saying that the flight was cancelled and that he had been rebooked. I checked MMB and he had been booked onto flights on Tuesday morning (I cannot remember which ones sorry!)
3. As he needed to be back in time for something early on the 16th, I called BA and they rebooked him onto BA345 & BA1336. He rushed to the airport to find that his BA345 was delayed by 1hr 30mins. This caused him to miss BA1336 and ended up waiting at LHR for 3 hours to take BA1338.
With help from the guys on my thread about the flight, I understand that I am eligible for €250 through EC261.
As it will be me dealing with the compensation, do I need to get him to provide a signed letter of authority even though I was the one who made the booking and paid etc.
1. My brother-in-law had a ticket NCE-LHR-NLC on BA355 & BA1338 on 15th October. This ticket was paid for by me and hence my name is on the booking etc, but he is the traveller listed on the booking.
2. At 12:23 (NCE time) I received a text saying that the flight was cancelled and that he had been rebooked. I checked MMB and he had been booked onto flights on Tuesday morning (I cannot remember which ones sorry!)
3. As he needed to be back in time for something early on the 16th, I called BA and they rebooked him onto BA345 & BA1336. He rushed to the airport to find that his BA345 was delayed by 1hr 30mins. This caused him to miss BA1336 and ended up waiting at LHR for 3 hours to take BA1338.
With help from the guys on my thread about the flight, I understand that I am eligible for €250 through EC261.
As it will be me dealing with the compensation, do I need to get him to provide a signed letter of authority even though I was the one who made the booking and paid etc.
Oct 17, 2018, 7:37 am
#1493
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,189
I understand that I am eligible for €250 through EC261.
As it will be me dealing with the compensation, do I need to get him to provide a signed letter of authority even though I was the one who made the booking and paid etc.
As it will be me dealing with the compensation, do I need to get him to provide a signed letter of authority even though I was the one who made the booking and paid etc.
Yes you do need him to give you authorisation to deal with BA on his behalf.
It makes not one iota of a difference that you did the booking or paid for it he as the traveller is the one entitled to the compensation.
Last edited by UKtravelbear; Oct 17, 2018 at 7:44 am
Oct 17, 2018, 7:44 am
#1494
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
Oct 18, 2018, 3:57 am
#1495
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
Is there a way to see historical (greater than a month) flight arrival and departure information for specific flights? I seem to recall this once being available on FlightStats but now it seems only part of the premium option.
Also, does anybody know what "NEB guidelines" from the EU Commission are and where they might be found?
Also, does anybody know what "NEB guidelines" from the EU Commission are and where they might be found?
Oct 18, 2018, 4:06 am
#1496
Join Date: Nov 2010
Posts: 5,596
Following on from my thread the other day about the cancellation of BA355 NCE-LHR on 15th October. Here are the details:
1. My brother-in-law had a ticket NCE-LHR-NLC on BA355 & BA1338 on 15th October. This ticket was paid for by me and hence my name is on the booking etc, but he is the traveller listed on the booking.
2. At 12:23 (NCE time) I received a text saying that the flight was cancelled and that he had been rebooked. I checked MMB and he had been booked onto flights on Tuesday morning (I cannot remember which ones sorry!)
3. As he needed to be back in time for something early on the 16th, I called BA and they rebooked him onto BA345 & BA1336. He rushed to the airport to find that his BA345 was delayed by 1hr 30mins. This caused him to miss BA1336 and ended up waiting at LHR for 3 hours to take BA1338.
With help from the guys on my thread about the flight, I understand that I am eligible for €250 through EC261.
As it will be me dealing with the compensation, do I need to get him to provide a signed letter of authority even though I was the one who made the booking and paid etc.
1. My brother-in-law had a ticket NCE-LHR-NLC on BA355 & BA1338 on 15th October. This ticket was paid for by me and hence my name is on the booking etc, but he is the traveller listed on the booking.
2. At 12:23 (NCE time) I received a text saying that the flight was cancelled and that he had been rebooked. I checked MMB and he had been booked onto flights on Tuesday morning (I cannot remember which ones sorry!)
3. As he needed to be back in time for something early on the 16th, I called BA and they rebooked him onto BA345 & BA1336. He rushed to the airport to find that his BA345 was delayed by 1hr 30mins. This caused him to miss BA1336 and ended up waiting at LHR for 3 hours to take BA1338.
With help from the guys on my thread about the flight, I understand that I am eligible for €250 through EC261.
As it will be me dealing with the compensation, do I need to get him to provide a signed letter of authority even though I was the one who made the booking and paid etc.
Oct 18, 2018, 4:08 am
#1497
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,189
Is there a way to see historical (greater than a month) flight arrival and departure information for specific flights? I seem to recall this once being available on FlightStats but now it seems only part of the premium option.
Also, does anybody know what "NEB guidelines" from the EU Commission are and where they might be found?
Also, does anybody know what "NEB guidelines" from the EU Commission are and where they might be found?
Oct 18, 2018, 6:12 am
#1498
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Oct 18, 2018, 6:22 am
#1499
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
Less than three months so that's perfect. Thank you.
Oct 18, 2018, 11:12 am
#1500
Join Date: Jan 2017
Posts: 67
Is there a way to see historical (greater than a month) flight arrival and departure information for specific flights? I seem to recall this once being available on FlightStats but now it seems only part of the premium option.
Also, does anybody know what "NEB guidelines" from the EU Commission are and where they might be found?
Also, does anybody know what "NEB guidelines" from the EU Commission are and where they might be found?
It's a none binding, none official, none legal document that was written when a few airlines and the CAA got their heads together in 2013 to draw up a list that they hoped would become accepted as Extraordinary Circumstance, thus allowing them to avoid compensation payments.
It carries no weight or legal standing and has be dismissed in the high court case of Huzar v Jet2.com. It has been heavily amended over the years as legal cases have clarified the law forcing many entries to be removed.
You can ignore it as wishful bluster.
https://www.scribd.com/document/1879...List-Version-1
Last edited by Tyzap; Oct 18, 2018 at 11:19 am Reason: clarification