golfmad

With the references to your previous issues, 'withholding information' and attempts to 'trick' people, I think your mind is already made up. I don't think there's much doubt that your post falls into the 'rant' category so I was just calling it what it is. It's quite a good one actually.

Perhaps you would like to share the details of the urgent contact and presumably assistance that you required in the 48 hours post the flight? You might receive some useful advice. If you're claiming for EU261 compensation which I'm guessing you are as you posted in this thread then it's going to take more than two days and you're best off following the recommended procedure at the top of this thread.

UKtravelbear

I was referring specifically to this (which I will requote)

You are obviously had issues with how the cancellation was dealt with but staying calm will benefit you in the long run.

I will reiterate that getting a properly submitted EU261 cancellation compensation claim resolved in 2 days isn't generally going to happen. And the same for some of the other issues you raise.

corporate-wage-slave

I won't use the R word but I think it is fair to point out that you've made a set of statements in your earlier posts which would be relatively easy to pull apart: they don't stand up to scrutiny. However the point of this thread is to help travellers, including yourself and that is best done by explaining precisely what has happened and what you have done to follow it up. Now I'm going to guess that you were on BA547 on Wednesday 22 August, which was operated by G-EUXD, which I gather had some sort of APU failure. I know of a EuroTraveller passenger on board who booked his own hotel and food, in line with the advice in this thread, and has been refunded for his out of pocket expenses already. He has been told he we get his EC261 compensation on Tuesday, and got an apology for the delay there (it's a public holiday in England on Monday). So I would suggest you follow the process in post 1 above, and the relevant shortcut for that is to log into your BAEC account and then use the shortcut BA.com/helpme

scottishpoet

For EU261 there is little point phoning anyone. If out of pockets expenses are needing reimbursed then receipts will need to be provided which cannot be done over the phone. You log the issue on the website. Provided you do that you will quickly receive a reply by email with an incident/reference number. A few days later (on my last claim it was around 1 week later) you will get a decision from BA and can decide what next actions you want to take, if any. This sound like the sort of situation where the delay compensation at least will be confirmed fairly quickly.

Unfortunately, if a flight goes tech at an outstation, it will take the local handling agent some time to find accomodation for everyone on board

lordlucan

BA have said no to my claim. As BA209 14th Aug landed 171 minutes late. But do BA operate on when then the plane doors opened ? Where can l find this information ?
The delay was late departing LHR due to a air conditioning problem.

corporate-wage-slave

The Regulation relates to doors open time, and BA's usual timing relates to chocks in place, rather than landing. Doors can't open until that point, so it's usually a minute or two after that. At this remove it is very difficult to find that information for Miami, which is why it is very important - if you haven't made you own record - to ask in this thread within 2 days or less. At that point we can get the breakdown of timing, thereafter we cannot.

caz312

Flightaware shows the landing time as 9:03pm and at gate 9:06pm (scheduled 6:15pm) so you would need to show that it took 10mins or more to open the first door...usually it is a minute or two as stated
- the NWNF sites also state no comp for this flight as sub 3 hours delay

Often1

As is often the case, it is important to separate urgent problems such as being rerouted in IRROPS from the hum-drum of life, which includes compensation for the cancellation and perhaps reimbursement for expenses.

Repeated phone calls which remotely mention the latter are a waste of your time, BA's time and frankly only delay some other person's access to needed assistance.

Whatever your urgent issues were, I hope that they were resolved.

As to your EC 261/2004 claim, make it through the proper channels, confine it to the specific issue, e.g. cancellation (as BA appears to have met its duty of care by providing you a hotel and, one presumes, a meal). The shorter and less invective-filled the request, the sooner and more easily it is evaluated and the sooner that occurs, the sooner you are paid.

If BA has already paid compensation to others on your flight, the evaluation has already taken place and, unless there are peculiar facts about your situation, you should see something soonish after you follow the proper method for making a claim.

Jerseylily2

Did you claim? Anyone been successful?

o2bmmw

Hello All,

BA has been cancelling a lot of flights on the 787-900 into EWR in the last week. I will be taking one of these flights in a few weeks. In the event of another cancellation, there are few OW flights into EWR. Can BA require us to re-route into JFK? If so, would they provide compensation to get back to EWR or would we be on our own (for those who don't fly there, those 2 airports are 35-40 miles apart, depending upon the route, but can take 2 hours to get to depending on the time of day).

If that's what we are offered are we free to refuse? If we do refuse are we entitled to compensation?

Is there any likelihood that BA would offer a United flight even though it's not OW? Thanks!

corporate-wage-slave

You can insist on a EWR service, however if there is no service, or it is full, you would have to wait until an available date for the departure. In advance the Contact Centre can only put you on oneworld services, so I guess they could re-route you to EWR via Chicago or Miami but that reeks of desperation. In advance they will tell you that if you accept JFK instead then the onward cost is at your expense, however under EC261 this isn't actually true, and in any event BA actually does pay out for the transfer cost. However they would expect you to do it via public transport, the taxi limit is Ł50. Hopefully it won't come to this, either your flight stays in place or there is an alternative BA service which works for you. The alternative, if you didn't ring the Contact Centre or check BA.com in advance is that the airport staff could route you on other airlines, but if it is a busy day then it would be "best endeavours" so I wouldn't recommend this.

WorldClub

I have a question for the experts on here, I had an European flight from LHR and that flight was originally delayed by a mechanical effect, missing our slot etc and resulting in some delays however not enough for the compensation. After the initial technical delay bad weather came up and we were further delayed over the 3 hour limit. I reason that due to the technical delay we hit the bad weather and hence it is BA's fault, BA is reasoning that they are not liable (of course). Does anyone know there were cases with similar circumstances?

corporate-wage-slave

To the best of my understanding, BA does indeed take an entirely linear approach to this. So a delay of 4 hours where 2 hours is technical and 2 hours weather is not going to get BA to pay up. The argument that delay causes overlap is not one that has worked yet, as far as I know, at senior court level. The best I can think of is that there is a CJEU ruling that says even if there is extraordinary circumstances, airlines are still responsible to do what they can to mitigate the impact. But I think this is too far of a stretch to cover your circumstances. And at the end of the day, had there been no bad weather, you wouldn't have the basis for a claim.

aristoph

LondonElite

When did you submit your claim and what were the circumstances? Two weeks go by very quickly!