corporate-wage-slave

WEAN - mentioned by KARFA = WEAther and No, No being not eligible for EC261.

I agree with Infinite Possibilities that you can't expect BA to rustle up a crew at an outstation, so that aspect would be grounds to deny EC261 compensation for a reasonable period of time. Right to Care (hotels, meals) would still need to be provided for European airlines such as BA. However there is provision in some Extraordinary Circumstances law cases that if an airline chooses to use those grounds to deny compensation, it is not exempt from needing to resolve your travel plans commensurate with a high level of protection for passengers. The Regulation states that long flight delays cause "serious trouble and inconvenience". So unless 2 extra days in Florida paid for by BA suits you - and for some people it would - then you are within your rights to seek out better alternatives. Such as indirect flights, or going via Miami, Fort Lauderdale (flights aren't always full) or Tampa. BA will tell you that getting to these airports is for your own account, however this probably isn't correct, though there is some ambiguity on the wording. To the best of my knowledge, BA have paid additional travel costs in these circumstances.

Anthony

Correct, to give credit where it's due , as the gate staff were announcing the cancellation, my phone was displaying inbound messages from BA advising that we had been auto-rebooked for the same flight (subject to acceptance via MMB), a day later but due to existing commitments, that didn't work for us so ended up speaking with the duty office and getting the flight pushed back by a day.

BA do operate via TPA normally (albeit for other services) so how unreasonable is it to expect relief crews be available?

UKtravelbear

I'm not au fait with all the ins and outs of CC and Pilot hours but the time to get them to TPA would be included within their block hours as would the time to fly from TPA to MCO and then wait for the plane to be turned around and that soon eats into their working hours.

corporate-wage-slave

I think it is unreasonable, and would bump up fares by a huge amount since staff costs are a big part of BA's costs. I appreciate that it wouldn't double staff costs, and you could argue that maybe one standby crew somehow covering FLL/MIA/MCO/TPA/BDA would be a good idea but I think BA would probably have a good grounds to say that would be an unreasonable cost burden. However my opinion counts for little here, the only opinion that matters is a small claims court judge, and so you could give it a go. I personally don't fancy your chances.

Tim_T

ao40

corporate-wage-slave

It's disappointing to read about the taxi, particularly if the connection was very tight between LHR and LGW. If you were in the 4 hour territory then I could more or less understand that since really a taxi doesn't save much time over the National Express and 3 hours is OK for NEX in my (alas, considerable) experience. Certainly mention in your claim documents that it was the refusal on the taxi that is making you claim EC261. As for the distance, no, it's for the whole distance of the trip, but point to point, so EDI-IBZ = 1200 miles (exactly) = 1931 KM = 400€ start point = 200€ due. I would perhaps also point out that in the event that BA does not swiftly pay this sum, you will reserve the right to claim the taxi fare as well as EC261 should the matter require escalation. Or, if you're not feeling so hardnosed about it, call Customer Relations on the telephone - mid afternoon UK time is best - and see if you can negotiate a better outcome. And if you feel like sharing that end point with this thread, that would help others.

ao40

DanTheCheesyMan

Hey, new here. Was wondering if anyone could give advice on my situation? On July 18th 2018 I was scheduled to do the route YYZ>LHR>MAN.

My first flight, YYZ>LHR was delayed, originally meant to depart at 21:50, it was pushed back to 00:20, which also meant I was going to miss my connecting flight (which was fine, was all through BA, they re booked me, life was good). We arrived at LHR at 12:00 and I had my next flight LHR>MAN booked for 13:55, this got pushed back repeatedly until it was pushed until 15:00, with an arrival estimate of 16:05, we were then stuck on the runway due to baggage loading, then we had to wait for clearance to take off, which added another 35 minutes in total.

All in all I was meant to arrive in Manchester at 13:05 (with my original flight that I missed), eventually arrived at 16:45. So I'm curious if I can claim EC261 and if so, for how much? Would it be for the YYZ>LHR, LHR>MAN or the trip as a whole? I'd think it'd be for the trip as a whole, but with there being delays from both legs that contributed to the 3+ hours I wasn't sure.

Would appreciate any advice people have to offer! Thanks in advance!

corporate-wage-slave

Welcome to the BA forum on Flyertalk DanTheCheesyMan, it's good to see you here. We like to encourage new members so I hope you will continue to participate.

This may be a bit of a grey area. You were clearly more than 3 hours late, but not 4 hours late. The first flight would appear to have qualified but for the fact that you presumably had a generous connection originally and so the rebooked MAN flight still kept you under the 3 hours had it stayed with the timetable. Then looking at why that didn't go to plan, there seems to be a mix of reasons, some of which BA aren't responsble for. So the 35 minutes waiting for takeoff clearance isn't unusual at LHR. I generally assume that it take about 20 minutes from pushback to take off at LHR, and anything more than that is just LHR congestion. I can't see the cause of the original delay in Toronto, nor the reason for the late boarding at LHR (presumably aircraft late on a previous sector). Baggage delays are not extraordinary circumstance, nor is late inbound aircraft at LHR (it may be at YYZ, depends on the cause). So I can't be sure this qualifies.

I would apply, it would be for the whole sector, so 300€, I would be a bit surprised if they just paid up, and then you will have a decision whether you can and wish to construct a case where at least 3 hours of delay was avoidable by BA. It is for BA to prove that there were more than 40 minutes of ATC / weather / congestion etc delays in there.

JALlover

Quite efficient from BA this time I guess, put in a claim last Thursday for the IT disruption and got a reply yesterday saying they will transfer the compensation into my account! Now just need to wait for the compensation to appear in my account.

Great job here BA!

corporate-wage-slave

Thank you for reporting back. Just to help other claimants - since I'm expecting to see more posts on this incident in the next few weeks - your particular issue was that your flight was DUB-LHR and was unable to get a slot and was therefore cancelled. The departure time from DUB would have been around 19:50. The reason I highlight this is that there will probably be different responses to cancellations and delays on 18 July 2018 depending on routes and times. You service was sufficiently late that Amadeus could be seen to be the culprit rather than the fire alarm mid afternoon.
https://www.flyertalk.com/forum/29988708-post33.html

antuk

Hi all,

I submitted a EU261 claim for a flight delay on the BA website - can anyone advise how long it takes for BA to respond to these claims and how best to follow up on it as I dont remember getting a reference or anything to track it with

Thanks,
Anthony

stu1985

7-10 days usually. Longer in a busy period. You should get a confirmation email of your claim.

mikeyfly