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Originally Posted by corporate-wage-slave
(Post 29925271)
Y for EC261.
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C-W-S - again, thank you :)
As this is my first ever experience of a cancellation / reroute in about 130 BA flights (don't know if that makes me very lucky or just average, though I have had plenty of delays) it'll be interesting to work through the process and see what happens. Happy enough that I should have no problem with the TPs, anything else will be a complete bonus! |
Last quick question - can the EC261 / the rest be split into two pieces? ie 1: you cancelled my flight and I claim my EC261 and 2: the other stuff?
Or is it best all addressed at once? |
Originally Posted by LBP2
(Post 29925357)
Last quick question - can the EC261 / the rest be split into two pieces? ie 1: you cancelled my flight and I claim my EC261 and 2: the other stuff?
Or is it best all addressed at once? |
Originally Posted by LBP2
(Post 29925357)
Last quick question - can the EC261 / the rest be split into two pieces? ie 1: you cancelled my flight and I claim my EC261 and 2: the other stuff?
Or is it best all addressed at once? Based on that sample of 1, I would call Newcastle and talk them through the whole series of events. You may get a decent result out of it, without the need for argument. It will not change your statutory rights if they say no. |
Having just got off the phone with an absolutely charming M***** in Newcastle;
He wasn't sure about the TP impact of requesting an involuntary downgrade refund, and as I would rather have the TPs we agreed to see what ends up posting, and maybe review after the rest completes. At this point he couldn't offer any further Avios for my inconvenience. Start to finish its was dealt with in 11 minutes. Completely impressed and pretty much speechless too. Given some of the battles I read on here I am sure that there are 2 very different BAs and I am just fortunate to fly with the 'better' one! So having completed my 'complaint' I'll now submit a golden ticket to reflect the excellent service I just received :) |
Originally Posted by LBP2
(Post 29925497)
Having just got off the phone with an absolutely charming M***** in Newcastle;
He wasn't sure about the TP impact of requesting an involuntary downgrade refund, and as I would rather have the TPs we agreed to see what ends up posting, and maybe review after the rest completes. At this point he couldn't offer any further Avios for my inconvenience. Start to finish its was dealt with in 11 minutes. Completely impressed and pretty much speechless too. Given some of the battles I read on here I am sure that there are 2 very different BAs and I am just fortunate to fly with the 'better' one! So having completed my 'complaint' I'll now submit a golden ticket to reflect the excellent service I just received :) Well done to c-w-s as well. Advice spot on as usual. |
*snip* No longer relevant
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Hi All Question for the experts and to see if this would be worth pursuing. Have advised a friend who was on the BA155 LHR-CAI on 30th June to put a claim in for EC261. STD from LHR 17:15hrs. Not sure if that was the actual pushback time but when they did push back, they were then parked on the apron and the captain explained there would be a 40 minute delay due to ATC restrictions so they were going to switch the engines off and wait. When the ATC delay elapsed and engine start up commenced, a fault had developed and they were towed back to stand where everyone had to disembark and await a replacement aircraft. New departure time was 21:40hrs and arrived into CAI at 02:46hrs on 1st July (not sure if FR24 show landing time or actual arrival time) which makes it at the very least a 3hr 46min delay (STA 23:00hrs). Is it worthwhile my mate pursuing or will he be given the runaround due to the initial delay being caused by ATC? Only by reading this thread and the experience of others did I think he should have a decent chance of claiming but am mindful that he may get a bit of pushback from BA. No mention of EC261 whilst awaiting the replacement aircraft and think he went to one of the pay in lounges whilst he waited. Thanks for your your thoughts and advice. S |
Originally Posted by gcuk
(Post 29925504)
Thanks for posting back LBP2, it's always good to hear how these situations get resolved. A good outcome and also nice to hear a positive report about the call centre.
Well done to c-w-s as well. Advice spot on as usual. You really can't get much faster than that! |
Originally Posted by Saltire74
(Post 29930473)
Hi All Question for the experts and to see if this would be worth pursuing. Have advised a friend who was on the BA155 LHR-CAI on 30th June to put a claim in for EC261. STD from LHR 17:15hrs. Not sure if that was the actual pushback time but when they did push back, they were then parked on the apron and the captain explained there would be a 40 minute delay due to ATC restrictions so they were going to switch the engines off and wait. When the ATC delay elapsed and engine start up commenced, a fault had developed and they were towed back to stand where everyone had to disembark and await a replacement aircraft. New departure time was 21:40hrs and arrived into CAI at 02:46hrs on 1st July (not sure if FR24 show landing time or actual arrival time) which makes it at the very least a 3hr 46min delay (STA 23:00hrs). Is it worthwhile my mate pursuing or will he be given the runaround due to the initial delay being caused by ATC? Only by reading this thread and the experience of others did I think he should have a decent chance of claiming but am mindful that he may get a bit of pushback from BA. No mention of EC261 whilst awaiting the replacement aircraft and think he went to one of the pay in lounges whilst he waited. Thanks for your your thoughts and advice. S |
Originally Posted by Saltire74
(Post 29930473)
New departure time was 21:40hrs and arrived into CAI at 02:46hrs on 1st July (not sure if FR24 show landing time or actual arrival time) which makes it at the very least a 3hr 46min delay (STA 23:00hrs).
|
Originally Posted by Saltire74
(Post 29930473)
Hi All Question for the experts and to see if this would be worth pursuing. Have advised a friend who was on the BA155 LHR-CAI on 30th June to put a claim in for EC261. STD from LHR 17:15hrs. Not sure if that was the actual pushback time but when they did push back, they were then parked on the apron and the captain explained there would be a 40 minute delay due to ATC restrictions so they were going to switch the engines off and wait. When the ATC delay elapsed and engine start up commenced, a fault had developed and they were towed back to stand where everyone had to disembark and await a replacement aircraft. New departure time was 21:40hrs and arrived into CAI at 02:46hrs on 1st July (not sure if FR24 show landing time or actual arrival time) which makes it at the very least a 3hr 46min delay (STA 23:00hrs). Is it worthwhile my mate pursuing or will he be given the runaround due to the initial delay being caused by ATC? Only by reading this thread and the experience of others did I think he should have a decent chance of claiming but am mindful that he may get a bit of pushback from BA. No mention of EC261 whilst awaiting the replacement aircraft and think he went to one of the pay in lounges whilst he waited. Thanks for your your thoughts and advice. S BA will most likely try to deny the claim, if so just give 14 days notice of filing MCOL. The burden of proof under EC261 is the airline's. |
Thanks rapidex, CWS & simons1. I’all let you know how he gets on. S |
cancellation on LHR JFK AA6144 (BA179) June 9
Dear all,
I was booked on flight AA6144 operated by BA as BA179 on June 9th, which is scheduled to arrive at 2100. I was informed by the BA agent on the phone when I was asking to change my seat on this flight, that it is cancelled due to "operational reasons", two days before scheduled departure. I was given options to rebook on, though they are all outside of 4 hours around scheduled arrival time. I was eventually rebooked on BA173 which arrived 1405. I filed a compensation claim online, they first quoted operational reasons as the reason for delay I’ve reviewed your claim and your claim’s been refused because BA0179 on 09 June 2018 was cancelled because of operational circumstances outside of our control which prevented the aircraft operating as scheduled. Under EU legislation, I’m afraid again we’re not liable for a compensation payment in this situation. I've again checked our records and can confirm that your flight was cancelled due to the inspections on our Rolls Royce engines and further checks needed to be completed, which all airlines must comply with. This prevented the aircraft operating as scheduled. Under EU legislation, I’m afraid again we’re not liable for a compensation payment in this situation. I have a friend travelling on the same flight with me, who also filed a claim, though she received this as the reason I’ve reviewed your claim and can confirm that your flight BA0179 on 09 June was cancelled due to enroute delay outside of our control which prevented the aircraft operating as scheduled. Under EU legislation, I’m afraid again we’re not liable for a compensation payment in this situation. Thank you all and have a great day! Kelvin |
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