I was under the impression that it was a fault in BA 787-800 and 900s. Can anyone confirm if that’s the case or is it only 787-900s?

I’d appreciate a sanity check on the following situation as it is likely to form the basis of my first EC 261 claim.

Mrs. G405 and I flew on BA274 from LAS to LHR on 21/12 along with Miss G405 who was on a separate booking. Flight was delayed three hours on departure owing to a mechanical issue: one of the cargo bay doors was jammed.

Final destination was NCL on the 1825 departure on 22/12. During the flight we were initially advised that there were no onward domestic connections on 22/12 but on approach to LHR we were told that for a small selection of destinations, including NCL, we’d be met at the plane door on arrival for a direct bus transfer to T5

We were indeed bussed to T5 and our NCL flight was showing delayed until 1921. Having cleared immigration we failed the BP check at flight connections as our flight was now apparently back on time and we were told we’d been offloaded and would need to go to Zone G to be rebooked.

When we arrived at Zone G we were told that Mrs G405 and I had been rebooked onto the BA 1338 2015 departure the following day (so a 26 hour delay) but that Miss G405 had not been rebooked at all. We asked that our return flights be protected and stated our intention to take the train to NCL instead. We were told this was fine and that BA would reimburse the cost of the train tickets etc. Flights do seem to have been protected as the BA 1336 flights show as “Travelled” in MMB.

Arrival into NCL via LNER was 2306 as opposed to 1940 if we’d flown. On this basis I assume we’d each be entitled to €300 “reduced” compensation for a delay of more than 3 but less than 4 hours?

i assume BA will also reimburse us for the HEX tickets as well as the train tickets (Standard Class upgraded to Weekend First on the basis we were booked into Club Europe as this would be comparable accommodation on the train)?

Presumably we could also ask for the TPs and Avios for the LHR - NCL flight or else a refund for that sector?

Thanks!

Thanks for the insight, the welcome hyem and the Christmas greetings. Season’s Greetings to you too!

In terms of rationalising things, my approach to BA will be to say that I was attempting to mitigate my / their loss. Taking the train actually avoids 3 x €600 payments plus two hotel rooms and subsistence payments. We’ll see what happens when I contact them when I’m back in the US next weekend.

I had a lovely Christmas present from BA..... confirmation that I would get €250 for my delayed flight from Barcelona back in October. Had to go through CEDR as they refused it as usual, the delay was due to a damaged aircraft and they said it was extraordinary. Thanks BA!

Seems they are desperate to save a bit of money,

Wondering if anyone could confirm the reason for a delay on a flight a relative was on yesterday please? Not BA though, apologies if this is not allowed.

TOM7674 Birmingham to La Palma 29/12/18, delay was about 6 hours.

Thanks.