Originally Posted by nat38
(Post 30464509)
Many thanks simons1 and corporate-wage-slave
Ok, I must admit that I am not too sure where I was, but I know it was not the BA desk you mention. When we came out of the bus into the terminal we were left on what it seemed like a one way corridor, there was no one there to help (as I was expecting) so I followed the crowd. There was probably a split at some point, but I know I didn't take the 'connections' route (as I had been told several times during the flight that I would not make it) so I must have just followed the way out? Re. your comment about the crew - I asked them whether there was any chance I could make it if I run, and whether they could make the plane wait for us, etc, but they were adamant I would not make it. They even told me which flight they would put me on instead. Presumably someone else from NCL went upstairs, and perhaps made the flight, since that's usually how the comment you saw ends up in the customer relations answers. Still it's a very understandable thing you did and actually not relevant to your claim - at that point you are well below "conformance" of 35 minutes, you missed your flight by being late to arrive and having a bus service rather than an airbridge. By going to landside and presumably up to the check-in area for rebooking, you then made it impossible for conformance to be waived. Either way I would do as I and simons1 have suggested above and clarify the errors in BA's response, and if necessary follow it through to CEDR. Sorry, not sure I follow the issue re the 48hr? |
Originally Posted by nat38
(Post 30464509)
Sorry, not sure I follow the issue re the 48hr?
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Thanks so much again
Originally Posted by corporate-wage-slave
(Post 30464554)
OK, so you had a bus disembarkation arrival, something I didn't spot in your earlier posts, which is a very relevant fact which you need to draw to the attention of BA.
Originally Posted by corporate-wage-slave
(Post 30464554)
It would therefore have been nearly impossible to make that connection, most NCL arrivals are to an airbridge, the level above the bus arrival point and which greatly speeds up the connection process. A bus arrival adds a good 5 or 10 minutes to disembarkation. You made a mistake following the crowd (happens every day!), you should have followed the purple signs for Flight Connections instead, which would take you upstairs to a desk which can help you better.
Presumably someone else from NCL went upstairs, and perhaps made the flight, since that's usually how the comment you saw ends up in the customer relations answers. Still it's a very understandable thing you did and actually not relevant to your claim - at that point you are well below "conformance" of 35 minutes, you missed your flight by being late to arrive and having a bus service rather than an airbridge. By going to landside and presumably up to the check-in area for rebooking, you then made it impossible for conformance to be waived.
Originally Posted by corporate-wage-slave
(Post 30464554)
Either way I would do as I and simons1 have suggested above and clarify the errors in BA's response, and if necessary follow it through to CEDR.
Well it's irrelevant now, but should it happen again, ask for the dispatch details in this thread since we can track the aircraft's operations and thus validate (or not) the rotation issue.
Originally Posted by golfmad
(Post 30464564)
The reasons for delays are available within the first 48 hours on sites such as ExpertFlyer. After that point it's much harder to locate the information required to figure out what happened.
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Originally Posted by nat38
(Post 30464633)
Is this something they can hold against my claim?
Originally Posted by nat38
(Post 30464633)
So, the rotation issue is irrelevant to the claim now?
Originally Posted by nat38
(Post 30464633)
Oh I see, but is this 48hs since...?
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Originally Posted by corporate-wage-slave
(Post 30464744)
I don't believe so, because with best endeavours, no BA status (presumably), checked luggage (presumably) and a child, the chances of Flight Connections ringing up for clearance to let you through are nearly zero.
Originally Posted by corporate-wage-slave
(Post 30464744)
....the flight in question, which in your case has long since passed. Hence why it applies for next time.
Thanks again for all your help |
Originally Posted by nat38
(Post 30464897)
That's interesting - are you saying that you would have more chances without a child? I would have assumed the opposite!
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Originally Posted by nat38
(Post 30464897)
That's interesting - are you saying that you would have more chances without a child? I would have assumed the opposite!
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Originally Posted by simons1
(Post 30464216)
Post 1295 is your friend. The airline has known about the defects since Oct 2017 so cancelling a flight at 72 hours notice is not reasonable.
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Originally Posted by PAL62V
(Post 30465101)
Precisely. I had another look at post #1295 . In dealing with CEDR, i'd appreciate any advice here as to whether it is considered ok to use the case number in that post as further evidence to show precedence? I am writing my reply now to CEDR so we can get the process moving again, now that I have BA's CS admission in writing that the RR engines are the root cause.
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Originally Posted by simons1
(Post 30465170)
I can't see what harm it would do.
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Originally Posted by LTN Phobia
(Post 30464906)
I suspect it's about the speed of getting to the gate, which tends to be slower if you have a child. It's very much geared towards not delaying the flight.
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Well, that was quick. Here is their reply:
Thanks for your most recent email. I’m sorry to hear you remain unhappy with our resolution to your complaint. I’ve reviewed all of the information you’ve given us, however, our response will not change and we’re unable to respond to any further requests for compensation. You can refer your complaint to the Centre for Effective Dispute Resolution (CEDR) for an independent decision to be made. [cont] That was all. They have not answered my question re.th erotation of the aircraft or the 60min figure Can I just proceed with a claim to CEDR then? |
Originally Posted by nat38
(Post 30467182)
That was all. They have not answered my question re.th erotation of the aircraft or the 60min figure
Can I just proceed with a claim to CEDR then? |
As an update to my posts way further up. I am now mid-process with CEDR (put my case, BA's "defence" has been submitted, I have my response in, Adjudicator due to be appointed tomorrow), for a cancellation with 40 hours notice for long haul 787-800 (ie the Trent-1000 issues). I quoted the relevant CEDR cases on this forum in my response. I was amazed that BA is still not providing any detail whatsoever in their defence on specific steps taken to avoid cancellation on the specific flight. Surely it can't be that hard to show the schedules for all 787s and 777s (even 747s!) on that day?? Are they just hoping we will get bored/exhausted/lose some braincells and accept their halfhearted excuses? They even say in their defence "The Network Operations Planning team had hoped that they would have been able to resource another aircraft to operate the flight from elsewhere in the fleet. However, due to the amount of aircraft impacted by the manufacturing defect this was not possible. At the time of making the decision to cancel the flight [ie 40 hours before departure!] there was not sufficient time to arrange a wet-lease". Nothing like "hoping" that something will turn up! That was as specific as they got. Will continue to keep the forum posted.
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I've had the same experience very little detail in the hope you give up. Once you have the detail it's a lot easier to pick up on their failings. Ironically the defence they submitted for my claim actually strengthened my case. It's an enormous waste of money defending a claim that's less than £1k with one of Londons top law firms, who charge out £750 an hour which is what they're doing in my case.
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