Dec 22, 2017, 8:39 am
Last edit by: EsherFlyer
This thread is dedicated to explaining some of the reasons why OLCI (Online Check-in) doesn't work on British Airways' website BA.com and / or its App software. The first post give the main reasons, and subsequent posts give more background. By all means reach out in this thread if you are still unsure. If you are new to the BA Forum - perhaps Google brought you here - have a look in the forum's stickies and Dashboard for more reference material.
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
FAQ : Why can't I check in online? OLCI and boarding pass difficulties
Jul 3, 2018, 5:34 am
#94
Join Date: Dec 2010
Programs: BA Exec Gold
Posts: 90
Jul 3, 2018, 5:35 am
#95
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
I would never speculate about an inability to check in. Always call.
There are many reasons why check in is not possible and most are benign and can be dealt with in a few seconds at the airport. But, some are not benign and either signal a problem with the ticket, reservation or both. Whether that will take 5 minutes or 50 minutes and thus determining how much earlier than usual to travel is hard to determine and few want to waste time.
A call from home or office with the phone muted and on speaker while one waits allows for both peace of mind and multi-tasking. In those instances where something is amiss, it also means having it fixed.
There are many reasons why check in is not possible and most are benign and can be dealt with in a few seconds at the airport. But, some are not benign and either signal a problem with the ticket, reservation or both. Whether that will take 5 minutes or 50 minutes and thus determining how much earlier than usual to travel is hard to determine and few want to waste time.
A call from home or office with the phone muted and on speaker while one waits allows for both peace of mind and multi-tasking. In those instances where something is amiss, it also means having it fixed.
Jul 3, 2018, 6:25 am
#96
Join Date: Dec 2010
Programs: BA Exec Gold
Posts: 90
I earned the 241.
Just rang - no error with the booking they can see and seat 4E is still allocated to me. Just suggested getting to the airport early. Fingers crossed! I'll update tomorrow at LHR for the record - thanks for all the help.
Just rang - no error with the booking they can see and seat 4E is still allocated to me. Just suggested getting to the airport early. Fingers crossed! I'll update tomorrow at LHR for the record - thanks for all the help.
Jul 3, 2018, 7:20 am
#97
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,140
https://www.flyertalk.com/forum/brit...ficulties.html
Jul 3, 2018, 7:29 am
#98
Join Date: Aug 2014
Posts: 2,659
I would never speculate about an inability to check in. Always call.
There are many reasons why check in is not possible and most are benign and can be dealt with in a few seconds at the airport. But, some are not benign and either signal a problem with the ticket, reservation or both. Whether that will take 5 minutes or 50 minutes and thus determining how much earlier than usual to travel is hard to determine and few want to waste time.
A call from home or office with the phone muted and on speaker while one waits allows for both peace of mind and multi-tasking. In those instances where something is amiss, it also means having it fixed.
There are many reasons why check in is not possible and most are benign and can be dealt with in a few seconds at the airport. But, some are not benign and either signal a problem with the ticket, reservation or both. Whether that will take 5 minutes or 50 minutes and thus determining how much earlier than usual to travel is hard to determine and few want to waste time.
A call from home or office with the phone muted and on speaker while one waits allows for both peace of mind and multi-tasking. In those instances where something is amiss, it also means having it fixed.
Jul 3, 2018, 8:47 am
#100
Join Date: Dec 2010
Programs: BA Exec Gold
Posts: 90
Jul 4, 2018, 3:14 am
#103
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,893
I wasn't able to check-in online on the app or ba.com (checkin is unavailable - why?). I had a ticket number and it was a simple booking.
Got to the checkin desk to be told that checkin was blocked so make me visit a checkin desk to get a message from the BA Exec Club. It wasn't even a useful message !
Got to the checkin desk to be told that checkin was blocked so make me visit a checkin desk to get a message from the BA Exec Club. It wasn't even a useful message !
Jul 4, 2018, 3:40 am
#104
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
I wasn't able to check-in online on the app or ba.com (checkin is unavailable - why?). I had a ticket number and it was a simple booking.
Got to the checkin desk to be told that checkin was blocked so make me visit a checkin desk to get a message from the BA Exec Club. It wasn't even a useful message !
Got to the checkin desk to be told that checkin was blocked so make me visit a checkin desk to get a message from the BA Exec Club. It wasn't even a useful message !
Jul 4, 2018, 4:42 am
#105
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,893
Well it really wasn't anything important - not related to my flight at all - just welcoming me to my GGL renewal and confirming that BA values me as an important customer. The lovely checkin lady was a bit bemused as well - her colleague also said she had seen customers who were worried about their booking status, also to find it was a message from BAEC holding up checkin 
We all had a good chuckle about it and I was on my way. Despite apparently being an apparently important customer, I still didn't get a free cup of tea on the plane, or even a visit from the CSM... I guess importance only stretches so far 
We all had a good chuckle about it and I was on my way. Despite apparently being an apparently important customer, I still didn't get a free cup of tea on the plane, or even a visit from the CSM... I guess importance only stretches so far