Last edit by: EsherFlyer
This thread is dedicated to explaining some of the reasons why OLCI (Online Check-in) doesn't work on British Airways' website BA.com and / or its App software. The first post give the main reasons, and subsequent posts give more background. By all means reach out in this thread if you are still unsure. If you are new to the BA Forum - perhaps Google brought you here - have a look in the forum's stickies and Dashboard for more reference material.
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
Note that there is a HTML typo in the first link of the first thread. Try this instead: https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS
FAQ : Why can't I check in online? OLCI and boarding pass difficulties
#31
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,465
I seem to consistently get a message during OLCI to the effect of "your passport must be checked at the airport" even after indicating that I wish to collect BPs at the airport and even though all API is correctly entered and acknowledged on BA.com to be complete. In addition, any seat changes made during the check-in process do not appear in MMB, although when collecting BPs at the airport, the new assignments are in place. A final wrinkle is that while BA.com shows "Check-in in progress", I get the confirmation e-mail indicating that I am in fact checked in!
#32
Join Date: Dec 2007
Location: BOS
Programs: AA, DL, TK
Posts: 230
I am not sure there is anything wrong here. If you are upgraded then unless you use the App then you only get visibility of that at the airport. If you move within a cabin but don't print your boarding pass then MMB initially says the previous seat, but as soon as you do print your boarding pass your boarding pass and MMB would correctly show the right seat. Since FLY there is (correctly) a message that your passport needs to be scanned if departing or arriving to/from the USA (it won't necessarly appear on other flights), it doesn't impinge the check-in process. And "in progress" means you haven't printed your boarding pass, which ties in with airport collection.
#33
Join Date: Jun 2017
Posts: 22
Help! Cant check in / E-ticket number not issued
Booked a 241 in Business last year London to Buenos Aires and return Sao Paolo to London. Flight to Buenos Aires was all good but Im now having problems checking in for the return flight. Weird thing I managed to already select the seats pre check in phase. Now at check in I get the following 2 messages:
1. Pop up saying: check in status unknown. We could not get your E-ticket number so we are unable to determine your check in / boarding pass status. Please tap to continue to check in or see alternative ways of getting a boarding pass.
2. After I tap continue I get following message: not check in. Sorry we cannot check you in for this flight. Please go to the airport check in desk
I even downloaded this app called check my trip and it says booking is confirmed with the seats I selected but when I click on it there is no e-ticket number (unlike the LHR to Buenos Aires which does have the ticket number).
can someone explain to me whats going on. My flight is later today (yes 1st of Jan)...I tried calling BA customer service in Japan, HK, India, Australia and it says office is closed (despite being past 9am local time)...prob because 1st is a national holiday. Is there a 24h number I can reach them on? Need to know whats happening with my flight. Thx guys
1. Pop up saying: check in status unknown. We could not get your E-ticket number so we are unable to determine your check in / boarding pass status. Please tap to continue to check in or see alternative ways of getting a boarding pass.
2. After I tap continue I get following message: not check in. Sorry we cannot check you in for this flight. Please go to the airport check in desk
I even downloaded this app called check my trip and it says booking is confirmed with the seats I selected but when I click on it there is no e-ticket number (unlike the LHR to Buenos Aires which does have the ticket number).
can someone explain to me whats going on. My flight is later today (yes 1st of Jan)...I tried calling BA customer service in Japan, HK, India, Australia and it says office is closed (despite being past 9am local time)...prob because 1st is a national holiday. Is there a 24h number I can reach them on? Need to know whats happening with my flight. Thx guys
#34
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,882
Have you changed your return reservation at after it was originally booked, such as an upgrade or date change? Thats often the reason for this event. You need to do one of two things, call BA now and ask them what the problem is. There is probably an amount of money to pay that was not taken earlier, they should be able to process the payment and get the ticket reissued.
The alternative is to arrive at the airport an hour or so earlier than you planned and head to the ticket/service desk. Personally, Id be making that phone call.
#35
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,882
Here’s a good place to locate a call centre, obviously it’s a public holiday in many countries but you should be able to find one that is open:
A tool for finding which BA offices are currently open
EDIT: It looks like that tool has now disappeared. The BA contact page will be found here: https://www.britishairways.com/en-gb...boutCountry=JP
EDIT: It looks like that tool has now disappeared. The BA contact page will be found here: https://www.britishairways.com/en-gb...boutCountry=JP
Last edited by Tobias-UK; Dec 31, 2017 at 11:10 pm
#36
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
#37
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
The BA contact page will be found here: https://www.britishairways.com/en-gb...boutCountry=JP[/LEFT]
#38
Join Date: Aug 2015
Location: NY/LON
Programs: loyalty?! BA Gold, DL Platinum
Posts: 308
Booked a 241 in Business last year London to Buenos Aires and return Sao Paolo to London. Flight to Buenos Aires was all good but Im now having problems checking in for the return flight. Weird thing I managed to already select the seats pre check in phase. Now at check in I get the following 2 messages:
1. Pop up saying: check in status unknown. We could not get your E-ticket number so we are unable to determine your check in / boarding pass status. Please tap to continue to check in or see alternative ways of getting a boarding pass.
2. After I tap continue I get following message: not check in. Sorry we cannot check you in for this flight. Please go to the airport check in desk
I even downloaded this app called check my trip and it says booking is confirmed with the seats I selected but when I click on it there is no e-ticket number (unlike the LHR to Buenos Aires which does have the ticket number).
can someone explain to me whats going on. My flight is later today (yes 1st of Jan)...I tried calling BA customer service in Japan, HK, India, Australia and it says office is closed (despite being past 9am local time)...prob because 1st is a national holiday. Is there a 24h number I can reach them on? Need to know whats happening with my flight. Thx guys
1. Pop up saying: check in status unknown. We could not get your E-ticket number so we are unable to determine your check in / boarding pass status. Please tap to continue to check in or see alternative ways of getting a boarding pass.
2. After I tap continue I get following message: not check in. Sorry we cannot check you in for this flight. Please go to the airport check in desk
I even downloaded this app called check my trip and it says booking is confirmed with the seats I selected but when I click on it there is no e-ticket number (unlike the LHR to Buenos Aires which does have the ticket number).
can someone explain to me whats going on. My flight is later today (yes 1st of Jan)...I tried calling BA customer service in Japan, HK, India, Australia and it says office is closed (despite being past 9am local time)...prob because 1st is a national holiday. Is there a 24h number I can reach them on? Need to know whats happening with my flight. Thx guys
#39
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,465
I will just add this link for the OP and any lurkers can find out more information.
https://www.flyertalk.com/forum/brit...ficulties.html
There seems to be a spate of this happening recently, which makes me wonder if there is a heap of unticketed reservations in the back office.
There seems to be a spate of this happening recently, which makes me wonder if there is a heap of unticketed reservations in the back office.
Last edited by corporate-wage-slave; Jan 1, 2018 at 3:17 am Reason: remove circular reference
#41
Join Date: Jan 2015
Programs: BA GGL
Posts: 251
A note of caution for anybody relying on getting a BP printed at the airport as I was this morning.
At the start of a B2B I had an agent at the First Wing tell me that she wasn't allowed to print the boarding pass for my return leg (MUC-LHR) because it was on a separate PNR to my outbound. She told me that every agent who had done it previously must have been breaking the rules.
Turns out she was getting confused with the ban on through-checking (I didn't have a bag), and my request for a supervisor got it dealt with quickly, but frustrating and potentially problematic for anybody taking the agent's word for it. First time I've encountered this, but I guess the point is be prepared to ask for a second opinion at the desk.
I thought her final remark "ok we can print it, but only because you don't have a bag to check" conveyed a worrying grasp of how the whole thing works, especially for a premium check in area.
At the start of a B2B I had an agent at the First Wing tell me that she wasn't allowed to print the boarding pass for my return leg (MUC-LHR) because it was on a separate PNR to my outbound. She told me that every agent who had done it previously must have been breaking the rules.
Turns out she was getting confused with the ban on through-checking (I didn't have a bag), and my request for a supervisor got it dealt with quickly, but frustrating and potentially problematic for anybody taking the agent's word for it. First time I've encountered this, but I guess the point is be prepared to ask for a second opinion at the desk.
I thought her final remark "ok we can print it, but only because you don't have a bag to check" conveyed a worrying grasp of how the whole thing works, especially for a premium check in area.
#42
Join Date: May 2000
Posts: 748
I'm trying to help my parents check in for LAX-LHR tomorrow and we're stuck in a loop on BA.com where it says "passport information required" and then when we go to add the "missing" info it says everything is complete and offers a tab to check in and then goes back to saying "passport information required" all over again. Any clue as to how to deal with this? This is the return of a round-trip.
#43
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,465
I'm trying to help my parents check in for LAX-LHR tomorrow and we're stuck in a loop on BA.com where it says "passport information required" and then when we go to add the "missing" info it says everything is complete and offers a tab to check in and then goes back to saying "passport information required" all over again. Any clue as to how to deal with this? This is the return of a round-trip.
#44
Join Date: May 2000
Posts: 748
Thanks CWS--I've tried different platforms (iPad, computer) and both via BAEC pages and plain old OLCI from the home page but to no avail. I didn't try changing details, so I'll give that a shot and see if it helps.