Refused laptop in carry on and not seated with kids
#1
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Refused laptop in carry on and not seated with kids
Mam and dad with 2 kids 4 months old (lap infant) and 2 years old (own seat), all on one booking IST-LHR-OSL in Y.
At check in in IST father is seated 10 rows behind the others.
Isnt it BA policy to seat people on one booking together, and especially so with small kids? Needless to say the flight turned out a total nightmare considering to handle two small kids by yourself. Check in agent (checked in within the limits, and OLCI was impossible with lap infant).
Agent asked us to check by gate/in flight, but gate said to check inside, and leaving this for us to handle inside ourselves isnt that easy.
Also agent (at C check in due to BA status) said I couldnt bring laptop in carry on on the LHR-OSL segment. This is not even true. And I was told to check the laptop. He said I could take it on IST-LHR but then had to recheck at LHR. That would have been impossible due to the short connection, no bag to check it in, and more difficult being in transit only.
It added a risk of theft and damage to put it in a suitcase, that I had paid to wrap, and needed to open, with no time to wrap again. I lost out on the planned work for the full day.
Whats correct and whats appropriate?
I filled the survey about the flight shortly after and detailed the problems, and as well specifically ticked the box asking them to contact me.
6 weeks later no word.
At check in in IST father is seated 10 rows behind the others.
Isnt it BA policy to seat people on one booking together, and especially so with small kids? Needless to say the flight turned out a total nightmare considering to handle two small kids by yourself. Check in agent (checked in within the limits, and OLCI was impossible with lap infant).
Agent asked us to check by gate/in flight, but gate said to check inside, and leaving this for us to handle inside ourselves isnt that easy.
Also agent (at C check in due to BA status) said I couldnt bring laptop in carry on on the LHR-OSL segment. This is not even true. And I was told to check the laptop. He said I could take it on IST-LHR but then had to recheck at LHR. That would have been impossible due to the short connection, no bag to check it in, and more difficult being in transit only.
It added a risk of theft and damage to put it in a suitcase, that I had paid to wrap, and needed to open, with no time to wrap again. I lost out on the planned work for the full day.
Whats correct and whats appropriate?
I filled the survey about the flight shortly after and detailed the problems, and as well specifically ticked the box asking them to contact me.
6 weeks later no word.
#2
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BA policy is that children under 12 should be seated with at least one adult in the party, so they did meet the policy in this case, albeit it was not ideal for the other parent to be so far away.
Never had had a problem taking a laptop on LHR-OSL in hand luggage. Been a while since I flew BA from IST, so can't comment on what they might say at check in there.
Never had had a problem taking a laptop on LHR-OSL in hand luggage. Been a while since I flew BA from IST, so can't comment on what they might say at check in there.
#3
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That's backwards. The policy is no laptops IST-LHR (due to BA at IST not meeting the UK government security regulations). LHR-OSL is the same as any other part of Europe.
#4
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No it isn't. It's BA policy to ensure small kids are seated near to an adult on the booking; if another adult on the booking is seated elsewhere, so be it. If the whole group wanted to be seated together, paying for seat selection is the answer.
#6
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As mentioned before, it's IST-LHR where there is a ban imposed on laptops in hand luggage, not OSL-LHR. Was it the check-in at IST but told you you could take it as hand luggage on IST-LHR but not on LHR-OSL? I'm a little surprised because they should know at IST that it's an IST issue rather than LHR/OSL issue. You definitely can take it on board for LHR-OSL, so there appears to have been some kind of a confusion there between "can" and "can't".
As for the children, BA is not obliged to seat the family together, however, one adult must be seated in a seat adjacent to the child. It appears that the requirement was met, but for some reason they couldn't seat everyone together.
Saying that, you mentioned you checked in at the CE desk due to status. Were there issues with advance seat assignment on the basis of your status?
As for the children, BA is not obliged to seat the family together, however, one adult must be seated in a seat adjacent to the child. It appears that the requirement was met, but for some reason they couldn't seat everyone together.
Saying that, you mentioned you checked in at the CE desk due to status. Were there issues with advance seat assignment on the basis of your status?
Last edited by LTN Phobia; Dec 14, 2017 at 3:34 pm
#7
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The purpose of seating an adult near an adult is safety and not convenience. The former is cost-free. The latter is a consideration in purchasing tickets (and paying a fee).
While the entire notion of paying for seat assignments may be abhorent, it is no more or less abhorent for a family than for an individual and it is hard to justify dislodging someone who has an assigned seat for the convenience of one who does not. How would you like to be the person who gets punted 10 rows back for other than a safety concern?
The laptop thing sounds as if BA simply got it wrong. But, it did not really matter as you checked it for IST-LHR as you were required to and you have already explained that you were not in a position to reclaim your bag at LHR and recheck it at LHR.
While the entire notion of paying for seat assignments may be abhorent, it is no more or less abhorent for a family than for an individual and it is hard to justify dislodging someone who has an assigned seat for the convenience of one who does not. How would you like to be the person who gets punted 10 rows back for other than a safety concern?
The laptop thing sounds as if BA simply got it wrong. But, it did not really matter as you checked it for IST-LHR as you were required to and you have already explained that you were not in a position to reclaim your bag at LHR and recheck it at LHR.
#8
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For the laptop yes, they really got it backwards. He was very clear I could take it to LHR but not to OSL. If the correct policy had been used it would have been understandable.
#9
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That is likely to have been the case.
The seat selection goes for the whole booking (not the whole family if they are on separate bookings from the Silver card holder).
I guess the outcome was the same for you either way, as you won't have had the time to collect the checked baggage and take it in the cabin for LHR-OSL, although I'd hope the check-in agent now realises that it is IST-LHR that is the issue as people who aren't connecting wouldn't be asked to put it in their hold luggage at check-in and can cause issues at the gate.
The seat selection goes for the whole booking (not the whole family if they are on separate bookings from the Silver card holder).
For the laptop yes, they really got it backwards. He was very clear I could take it to LHR but not to OSL. If the correct policy had been used it would have been understandable.
Last edited by LTN Phobia; Dec 14, 2017 at 3:59 pm
#10
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So to me it sounds like an unfortunate misunderstanding.
*And if you genuinely believe a representative in IST was about to allow otherwise, I suggest you provide your testimony to the UK government (DfT) immediately, as this is their security restriction and there will be severe consequences if it is not being followed.
#13
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Seats are free when you travel with an infant, (under 2 years) who won't be travelling in a seat of their own. You can choose a seat for you and everyone in your booking, free of charge, as soon as you've made your booking (except for bookings of over 9 people).
Unless you were flying on a Basic fare.
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As a side note, I noticed on my CAI-LHR flight that the man across the aisle from me managed to bring a CD player onboard and he was using it throughout the flight!