One out of Three Passengers Cannot Check In
Dec 10, 2017, 12:51 pm
#1
Original Poster
Join Date: Feb 2005
Location: London
Programs: BA Gold, Marriott Bonvoy Titanium, Hilton Honors Diamond,Amex Platinum
Posts: 179
One out of Three Passengers Cannot Check In
Flying LHR-BOS in Club tomorrow. Myself, Mr Gamebird and Mini Gamebird. Went to check in online this evening as always and all good for the husband and son, but against my name is the message "Sorry, we can’t check you in for this flight. Please go to the airport check-in desk."
A little background, we were originally flying on the 12th, but two days ago changed to tomorrow's flight (11th) when redemption availability opened up. The agent reissued the tickets there and then and allowed us to select our seats. All pretty standard. Saying that, there's been a red banner for a while saying that we need to add API, but I'd done this ages ago. I checked it and it's all in an correct, however the red banner is still there.
Slightly worried now! Anyone know why 2/3 passengers would be OK to OLCI but not the third? Insights and experiences welcome as always.
A little background, we were originally flying on the 12th, but two days ago changed to tomorrow's flight (11th) when redemption availability opened up. The agent reissued the tickets there and then and allowed us to select our seats. All pretty standard. Saying that, there's been a red banner for a while saying that we need to add API, but I'd done this ages ago. I checked it and it's all in an correct, however the red banner is still there.
Slightly worried now! Anyone know why 2/3 passengers would be OK to OLCI but not the third? Insights and experiences welcome as always.
Last edited by thegamebird; Dec 10, 2017 at 12:56 pm
Dec 10, 2017, 12:54 pm
#3
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
Flying LHR-BOS in Club tomorrow. Myself, Mr Gamebird and Mini Gamebird. Went to check in online this evening as always and all good for the husband and son, but against my name is the message "Sorry, we can’t check you in for this flight. Please go to the airport check-in desk."
A little background, we were originally flying tomorrow, but two days ago changed to tomorrow's flight when redemption availability opened up. The agent reissued the tickets there and then and allowed us to select our seats. All pretty standard. Saying that, there's been a red banner for a while saying that we need to add API, but I'd done this ages ago. I checked it and it's all in an correct, however the red banner is still there.
Slightly worried now! Anyone know why 2/3 passengers would be OK to OLCI but not the third? Insights and experiences welcome as always.
A little background, we were originally flying tomorrow, but two days ago changed to tomorrow's flight when redemption availability opened up. The agent reissued the tickets there and then and allowed us to select our seats. All pretty standard. Saying that, there's been a red banner for a while saying that we need to add API, but I'd done this ages ago. I checked it and it's all in an correct, however the red banner is still there.
Slightly worried now! Anyone know why 2/3 passengers would be OK to OLCI but not the third? Insights and experiences welcome as always.
Good luck, and safe travels!
Dec 10, 2017, 12:58 pm
#4
Original Poster
Join Date: Feb 2005
Location: London
Programs: BA Gold, Marriott Bonvoy Titanium, Hilton Honors Diamond,Amex Platinum
Posts: 179
Standard API issue, happens to me often, especially with US bound flights... likely some little box that is not checked, so computer says “no”. I would be more worried about weather related issues than your API info... Otherwise, likely to be a dreaded SSSS printed on your airport boarding pass..
Good luck, and safe travels!
Dec 10, 2017, 1:47 pm
#8
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
No, it doesn't seem to have any bearing whether you have GE/TSAPre. I had a short period about a year ago where I was SSSS on every westbound TATL which was a little annoying. Fortunately the last few flights I haven't been.
Dec 10, 2017, 1:52 pm
#9
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
However, yours seems much simpler, likely only a plain SSSS on your boarding pass
Last edited by LondonCanuck; Dec 10, 2017 at 1:59 pm Reason: EDIT: Added comment on KARFA
Dec 10, 2017, 2:01 pm
#10
Original Poster
Join Date: Feb 2005
Location: London
Programs: BA Gold, Marriott Bonvoy Titanium, Hilton Honors Diamond,Amex Platinum
Posts: 179
Thanks all, helpful info. Can anyone explain what I should expect as extra screening and should we arrive earlier than T-2h which is our normal?
Dec 10, 2017, 2:05 pm
#11
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
First of all, given what has happened today, check that your flight is actually LEAVING tomorrow. I may give it a little bit longer, but purely due to today’s backlog. SSSS usually happens at a table between scanning your boarding pass at the gate and physically boarding the aircraft. So nothing to worry about from that perspective!
Dec 10, 2017, 2:42 pm
#12
Join Date: May 2007
Programs: BA Blue, EI Silver, Honours Gold, Marriott Gold
Posts: 1,207
The additional screening is at the boarding gate, just after you step off the escalator and onto the jetty. It’s a fairly quick affair, as others have said give your hand luggage to your other travelling parties. No extra time is required, as you have already passed through the gate. The G4S employees conducting this charade are rude, abrasive and rather enjoying their positions, examining your shoes, belts and duty free purchases. They were incredulous that I had no hand baggage, asking me several times how many bags I had and walking around my person to check I was telling the truth and hand snuck a bag in.
Dec 10, 2017, 2:51 pm
#13
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,554
Indeed - Mrs CKBA had the dreaded SSSS the other week so I took charge of the hand baggage.... (although lots of lemmings kept following the SSSS groups until ushered/shooed away by the G4S staff).
Dec 10, 2017, 3:00 pm
#14
Join Date: Jul 2013
Programs: AA MM, AA EXP; OW Emerald, EK silver
Posts: 928
As far as the OP is concerned the most likely is a visa/passport check.
Dec 10, 2017, 3:19 pm
#15
Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,194
I concur with one of the previous posters, If SSSS'd just give your husband and son all your belongings (bar maybe one small item, like a purse), me and my partner have done this and it's always made it easier (In fact once, a security agent even hinted to do it). It really shows how pointless the whole thing is though.