Dec 11, 2017, 3:39 am
Last edit by: corporate-wage-slave
BA current newsflash here / London Cancellation list for Tuesday here
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), Ł200 guideline for hotels - OK to book your own and charge back. Ł50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), Ł200 guideline for hotels - OK to book your own and charge back. Ł50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Bad weather disruption - UK/AMS/NW Europe - 10 & 11 December 2017
Dec 11, 2017, 1:32 am
#376
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
This morning's newsflash on BA.com. I see the standard plea not to go to the airport if you don't have a confirmed flight, however for those unable to get through on the telephones and really do need to travel, then there doesn't seem to be an alternative other than to go to the airport.
Summary
Heathrow is continuing to experience severe adverse weather conditions. As a result of the forecast of continued bad weather we have agreed with Heathrow Airport, National Air Traffic Services (NATS) and other airlines to reduce our flight schedule from Heathrow on Monday December 11.
More informationFlights affected have been updated and customers are advised to check the status of their flight before leaving for the airport.
> Check the status of your flight
You can also check your flight status on your mobile phone or download the BA app.
In order to help customers who have been disrupted the airline has added some additional flights into London from a number of short-haul destinations. These flights are now available for re-booking via our 'Manage my booking' tool.
Safety is always our priority, and as temperatures remain low, we are having to de-ice every individual aircraft before it departs.
We are very sorry for the difficulties caused by the poor weather. We have brought in additional staff who are re-booking customers onto the next available flights and offering hotel accommodation for those who require it. Our teams around the world are working around the clock, doing all they can to help customers and to get flights away.
Please do not travel to the airport if your flight has been cancelled.
WHAT TO DO IF YOUR FLIGHT HAS BEEN CANCELLED OR YOUR FLIGHT IS OPERATING BUT YOU WOULD LIKE TO CHANGE THE TRAVEL DATE?
If you're flying to or from Heathrow today, Monday December 11, we are offering the opportunity to re-book on alternative flights up until Monday December 18, free of charge.
Customers can re-book their flight through the 'Manage my booking' tool.
Customers due to travel to or from Heathrow, and who still wish to travel today are advised to check here for the status of their flight before travelling to the airport.
Please do not travel to the airport if your flight has been cancelled.
Snow and ice across UK and Europe – Flight schedule reduction
Answer Id 6236 Updated 11/12/2017 05.18 AM (UK time)Summary
Heathrow is continuing to experience severe adverse weather conditions. As a result of the forecast of continued bad weather we have agreed with Heathrow Airport, National Air Traffic Services (NATS) and other airlines to reduce our flight schedule from Heathrow on Monday December 11.
More informationFlights affected have been updated and customers are advised to check the status of their flight before leaving for the airport.
> Check the status of your flight
You can also check your flight status on your mobile phone or download the BA app.
In order to help customers who have been disrupted the airline has added some additional flights into London from a number of short-haul destinations. These flights are now available for re-booking via our 'Manage my booking' tool.
Safety is always our priority, and as temperatures remain low, we are having to de-ice every individual aircraft before it departs.
We are very sorry for the difficulties caused by the poor weather. We have brought in additional staff who are re-booking customers onto the next available flights and offering hotel accommodation for those who require it. Our teams around the world are working around the clock, doing all they can to help customers and to get flights away.
Please do not travel to the airport if your flight has been cancelled.
WHAT TO DO IF YOUR FLIGHT HAS BEEN CANCELLED OR YOUR FLIGHT IS OPERATING BUT YOU WOULD LIKE TO CHANGE THE TRAVEL DATE?
If you're flying to or from Heathrow today, Monday December 11, we are offering the opportunity to re-book on alternative flights up until Monday December 18, free of charge.
Customers can re-book their flight through the 'Manage my booking' tool.
Customers due to travel to or from Heathrow, and who still wish to travel today are advised to check here for the status of their flight before travelling to the airport.
Please do not travel to the airport if your flight has been cancelled.
Dec 11, 2017, 1:39 am
#377
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
The BA.com change flight mechanism is working much better than yesterday. There are the usual incorrect signs suggesting there is a change fee, but on the final screen it indicated it was free of charge. I've done 2 changes via BA.com rather than MMB and it was fairly slick, whereas yesterday it was like wading through deep snow treacle.
Dec 11, 2017, 1:41 am
#378
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,936
BA have opened up availability on diverted aircraft returning to London, so for example there was zero availability from NCL to LHR yesterday due to the pre-advised cancellations, however the diverted FRA aircraft, a rare 767 to visit NCL, is returning with 4 other additional services between 09:00 and 10:00 this morning and has availability in both CE and ET. It's a pity some of them aren't scheduled for the afternoon. Anyway the message is to keep checking availability via BA.com, ExpertFlyer or indeed here.
There is a third BA divert currently at LBA (BA951 from MUC) but it's not clear what the plan for this one is yet. EDIT: not showing on ba,com yet but apparently it is due out at 1330.
Last edited by KARFA; Dec 11, 2017 at 1:47 am
Dec 11, 2017, 1:57 am
#380
Join Date: Sep 2016
Programs: BAEC
Posts: 87
Still stuck in Stockholm... So after having our flight BA783 cancelled last night and now then got rebooked onto the BA781 today, that got cancelled overnight as well (schedule 767 service so perhaps stuck in NCL).
Unfortuabtely we haven’t been rebooked in a service yet unlike the gentleman who’s been reroute via HEL. Any suggestions on how we can get back today? As presume BA will want to delay us tommorow.
If I buy a new ticket with another carrier will BA reimburse?
Unfortuabtely we haven’t been rebooked in a service yet unlike the gentleman who’s been reroute via HEL. Any suggestions on how we can get back today? As presume BA will want to delay us tommorow.
If I buy a new ticket with another carrier will BA reimburse?
Dec 11, 2017, 2:00 am
#381
Join Date: Mar 2014
Location: London, UK
Programs: BAEC
Posts: 2,275
Quick bit of advice - I've rebooked myself back on two alternative flights today, one to LHR and one to LGW. Both aircraft have now left London and are in the air on their way to me. We have checked bags and LHR is far easier for us than LGW (in terms of getting home with bags). I know LGW has largely been unaffected but does anyone know what arrivals/baggage at LHR is like? I'd rather take the LHR flight but if it's going to take hours to get on stand or get bags back at LHR then clearly LGW makes sense.
Dec 11, 2017, 2:09 am
#382
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,991
I don't think anyone would expect you to be acknowledging the praise, as it must surely be a full-time job keeping us all informed of cancellations and updates and offering advice. I'd just like to add my thanks for the brilliant job you're doing, and have always done. This forum wouldn't be half as good a resource without you.
Dec 11, 2017, 2:11 am
#383
Join Date: Sep 2014
Location: Brexile in ADB
Programs: BA, TK, HHonours, Le Club, Best Western Rewards
Posts: 7,067
Perhaps I am being overly cynical but I am wondering in BA does not put though staff front of house so to speak, as they calculate that many people won't know the rules and will opt just to stay at the airport or won't reclaim the expenses due to them, thus sparing BA the expense of booking hotels for them?
Dec 11, 2017, 2:12 am
#384
Join Date: May 2007
Location: London, UK
Programs: BA Gold, AA EXP
Posts: 1,140
CPH was chaos yesterday. At least we were booked on the last flight back to LHR. Many people had been there all afternoon from the earlier flights which were increasingly showing as delayed and then eventually cancelled. Everyone was told to wait in line at the Menzies desk which was incredibly slow moving. KL, FR and some others were also impacted.
It took about 40 minutes to get through to the GGL line but we were eventually rebooked onto a flight today (most of those are already showing cancelled though, our BA815 is hanging in there, for now at least).
It took about 40 minutes to get through to the GGL line but we were eventually rebooked onto a flight today (most of those are already showing cancelled though, our BA815 is hanging in there, for now at least).
Dec 11, 2017, 2:24 am
#385
Join Date: Jun 2016
Location: LHR
Programs: BA Gold, Accor Silver
Posts: 159
I am desperate. After cancelling my flight HAM-LHR yesterday, BA rebooked my to a flight Tuesday morning which has now been cancelled again. Now i CAN´T rebook online (got a message saying I should call) and BA is not taking call. Not sure if going to the airport will help, as BA has no staff in Hamburg. ANY ADVICE PLEASE?
Thanks
Thanks
Dec 11, 2017, 2:30 am
#386
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,405
Reasonable is under Ł200 per room per night, taxi to total no more than Ł50 however neither limit is fixed in law so it's an unenforceable aspiration on BA's part. And yes if it needs 2 nights, so be it. However keep checking the availability, I can see a lot has changed overnight.
BTW: I nominate C-W-S as member of the year.
I am desperate. After cancelling my flight HAM-LHR yesterday, BA rebooked my to a flight Tuesday morning which has now been cancelled again. Now i CAN´T rebook online (got a message saying I should call) and BA is not taking call. Not sure if going to the airport will help, as BA has no staff in Hamburg. ANY ADVICE PLEASE?
Dec 11, 2017, 2:32 am
#387
Join Date: May 2008
Location: Berkshire
Programs: BA Lifetime Gold, GGL/CCR, Hilton Diamond, Accor Plat, Pucci Fan Club
Posts: 1,778
Just spoke to BA about moving my flight from last night. Policy says it must be rebooked for travel within the next two weeks which doesn’t work for me at all due to colleagues being on leave for the Christmas holiday period. I asked to rebook for January and they can’t accomodate that.
However it’s a fully flex ticket so I can cancel it and book my next trip with whoever I decide. I would have thought it would make sense for BA to rebook in January and lock me in to using their service rather than risk me going elsewhere. Oh well.
However it’s a fully flex ticket so I can cancel it and book my next trip with whoever I decide. I would have thought it would make sense for BA to rebook in January and lock me in to using their service rather than risk me going elsewhere. Oh well.
Dec 11, 2017, 2:34 am
#388
Join Date: Apr 2015
Location: London (sometimes!)
Programs: BA GGL/CCR, United 1K, Avis Presidents Club, Hilton Diamond, IHG Gold Elite
Posts: 158
I am desperate. After cancelling my flight HAM-LHR yesterday, BA rebooked my to a flight Tuesday morning which has now been cancelled again. Now i CAN´T rebook online (got a message saying I should call) and BA is not taking call. Not sure if going to the airport will help, as BA has no staff in Hamburg. ANY ADVICE PLEASE?
Thanks
Thanks
Dec 11, 2017, 2:38 am
#389
Join Date: Nov 2010
Posts: 5,596
I am desperate. After cancelling my flight HAM-LHR yesterday, BA rebooked my to a flight Tuesday morning which has now been cancelled again. Now i CAN´T rebook online (got a message saying I should call) and BA is not taking call. Not sure if going to the airport will help, as BA has no staff in Hamburg. ANY ADVICE PLEASE?
Thanks
Thanks
Dec 11, 2017, 2:40 am
#390
Join Date: Aug 2013
Posts: 8,762
That said, if it is genuinely fully flex then of course you are entitled to change it to whatever date you please irrespective of the current disruption policy. That should ordinarily be doable in MMB but if that's not working then the call centre should be able to do it, but they are probably too confused/overwhelmed to realise that.