Dec 11, 2017, 3:39 am
Last edit by: corporate-wage-slave
BA current newsflash here / London Cancellation list for Tuesday here
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), Ł200 guideline for hotels - OK to book your own and charge back. Ł50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), Ł200 guideline for hotels - OK to book your own and charge back. Ł50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Bad weather disruption - UK/AMS/NW Europe - 10 & 11 December 2017
Dec 11, 2017, 7:25 am
#451
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
I assume that there is no general problem in Stockholm and it is only LHR which causes the issue for you? I think that as advised above, in such cases, I would encourage anyone to book the cheapest alternative and claim back indeed. EC261 suggests "rerouting on the first available flight" without specifying that it has to be on the same carrier so if the airline cannot accommodate and do this directly, I would personally do it myself and push for reimbursement. That said, having a good travel insurance 'in case' is always recommended and would reimburse the cost of the new flights following cancellation due to weather almost invariably.
Dec 11, 2017, 7:35 am
#452
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,726
BA is free to set some guidelines as to hotel costs, meals and so on. However this has no basis in law. Now Ł300 for a hotel seems a lot to me, and personally I would move to somewhere more cost effective, but BA actually can't restrict the amount spent to Ł200 unless it is prepared to put in the effort to book hotels for its passengers. If a claim was made for Ł300 BA would readily pay Ł200 but you probably would need to put in considerable effort to get the rest. I do know of cases where they have (reluctantly) paid more.
Dec 11, 2017, 7:42 am
#454
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
I can understand a reluctance to move - I think your position would be stronger if that was the cheapest option available, but e.g. Hilton are still showing a number of central London properties under Ł200 for tonight (at time of writing anyway), which may weaken your position.
Edit: Beaten to it by c-w-s. Personally, I think I'd be pragmatic and just move, but as mentioned, depends on your appetite to chase the rest.
Last edited by BertieBadger; Dec 11, 2017 at 7:58 am Reason: Typo that reversed meaning!
Dec 11, 2017, 7:50 am
#455
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,105
AMS weather is bad; snowing steadily here. Regional transport is degraded. Departures later in the evening are cancelled to many places.
BA has cancelled many flights, but I would not expect others to operate well or at all, or alternatives to be easily available. I suggest not trying back to back here in the next couple of days, for example.
BA has cancelled many flights, but I would not expect others to operate well or at all, or alternatives to be easily available. I suggest not trying back to back here in the next couple of days, for example.
Dec 11, 2017, 7:55 am
#456
Join Date: Sep 2017
Location: Munich
Programs: BA Gold
Posts: 17
Thanks everyone, i guess my mitigating circumstances are that it's me and my boy. Had it been me, then I'd move, but packing, unpacking etc with him too seems a bit harsh. Either way amex should cover any short fall BA may not pay.
Thanks for all the advice.
Having a lovely day out in London with my boy courtesy of BA!
Thanks for all the advice.
Having a lovely day out in London with my boy courtesy of BA!
Dec 11, 2017, 7:59 am
#457
Join Date: Sep 2012
Posts: 2,573
Thanks everyone, i guess my mitigating circumstances are that it's me and my boy. Had it been me, then I'd move, but packing, unpacking etc with him too seems a bit harsh. Either way amex should cover any short fall BA may not pay.
Thanks for all the advice.
Having a lovely day out in London with my boy courtesy of BA!
Thanks for all the advice.
Having a lovely day out in London with my boy courtesy of BA!
Dec 11, 2017, 8:01 am
#458
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond, UA Silver
Posts: 1,366
Update from Philadelphia: After the stressful time yesterday evening trying to get hold of someone to speak to at BA this morning we faired better.
After spending over 2hrs on hold yesterday I gave up and just accepted the suggested reschedule on MMB just to make sure I had a booking somewhere. This morning I called BA again and got through after 20 mins holding. Using Expert Flyer I tried to find a flight out... all flights out of JFK and EWR fully booked (not surprised!) but I did find 3 seats available on a flight out of IAD. I asked if he could rebook me on that flight and he did... so I am now making my way via a one-way car rental to Washington DC hoping we can actually get home tonight.
What a mess. Good luck everyone who is stuck.
After spending over 2hrs on hold yesterday I gave up and just accepted the suggested reschedule on MMB just to make sure I had a booking somewhere. This morning I called BA again and got through after 20 mins holding. Using Expert Flyer I tried to find a flight out... all flights out of JFK and EWR fully booked (not surprised!) but I did find 3 seats available on a flight out of IAD. I asked if he could rebook me on that flight and he did... so I am now making my way via a one-way car rental to Washington DC hoping we can actually get home tonight.
What a mess. Good luck everyone who is stuck.
good luck to you! I was on one of the ba iad -lhr flights yesterday; both were cancelled. As I couldn’t easily rebook with ba, I was able to switch to an AA flight out of ORD this morning. Am sitting on board with fingers crossed that I’ll get to London tonight!
Dec 11, 2017, 8:18 am
#459
Join Date: Oct 2005
Location: @somewhere, if help needed use my email address [email protected]
Programs: BA & QR
Posts: 1,014
BA446/447
BA440/441
BA426/427
cancelled
BA440/441
BA426/427
cancelled
Dec 11, 2017, 8:20 am
#460
Join Date: May 2013
Location: YYZ/YTZ/YUL
Programs: BA Gold, TK Elite
Posts: 1,558
Trying to help some friends stuck in LHR where they have been told they can't get to their luggage during a long delay (they are not rebooked yet). Is there any way to insists on getting the luggage out? And if so, who would they need to speak to?
Thanks in advance for your help!
Thanks in advance for your help!
Dec 11, 2017, 8:24 am
#461
Join Date: Jan 2012
Programs: BA Blue, IHG Spire, Marriott Gold
Posts: 396
Looking at BA's twitter feed it's full of a lot of angry people (unsurprisingly) stuck in a lot of different places and generally unable to get in touch with BA to solve their problems. Social media can amplify situations though a lot of time, does it seem like BA are beginning to get a handle on dealing with the disruption or are things no better than yesterday?
Dec 11, 2017, 8:33 am
#463
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,014
A repeat : please keep this thread clear of hypotheticals and side-discussions and leave it for stuff directly related to the disruption.
Persistent off-topic Posts and Posters will be removed.
The mod team
Persistent off-topic Posts and Posters will be removed.
The mod team
Dec 11, 2017, 8:33 am
#464
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,544
Dec 11, 2017, 8:35 am
#465
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,740
Looking at BA's twitter feed it's full of a lot of angry people (unsurprisingly) stuck in a lot of different places and generally unable to get in touch with BA to solve their problems. Social media can amplify situations though a lot of time, does it seem like BA are beginning to get a handle on dealing with the disruption or are things no better than yesterday?
I eventually went home during the May IT outage so I wouldn't have been trying to book new flights, tying up phone lines or agents etc.
