Last edit by: corporate-wage-slave
BA current newsflash here / London Cancellation list for Tuesday here
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's Right to care provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), 200 guideline for hotels - OK to book your own and charge back. 50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's Right to care provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), 200 guideline for hotels - OK to book your own and charge back. 50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Bad weather disruption - UK/AMS/NW Europe - 10 & 11 December 2017
#496
Join Date: Sep 2010
Location: East Cheam
Programs: QF, BA, VA
Posts: 198
BA were proactive in getting me on the 07:30 LCY-RTM flight this morning and then on to BA441......which was canceled.
Once 441 was cancelled my next option was Y on BA439 today (12th). I'm on BA15 tonight so booked a train to Paris and Eurostar to London.
The train to Paris just disappeared. Staff could not advise what happened to it. In fact Thalys was utterly hopeless on the communication front, no staff on the platforms, little information on the monitors.
AMS was a mess with blizzard like conditions late afternoon on the 11th.
In the end I took a one way Avis rental and drove to Paris. I now need to get my money back from Thalys...or initiate a chargeback.
Once 441 was cancelled my next option was Y on BA439 today (12th). I'm on BA15 tonight so booked a train to Paris and Eurostar to London.
The train to Paris just disappeared. Staff could not advise what happened to it. In fact Thalys was utterly hopeless on the communication front, no staff on the platforms, little information on the monitors.
AMS was a mess with blizzard like conditions late afternoon on the 11th.
In the end I took a one way Avis rental and drove to Paris. I now need to get my money back from Thalys...or initiate a chargeback.
#497
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,338
Do you know nothing about how airlines are run? Terminal and ramp staff are one thing, and yes critical to the customer experience, but what about the legions of flight planners and crew controllers and other 'invisible' ants who keep the ship afloat? At least a score of aircraft were stranded last night, and it's not by accident that they all made it back to LHR today. There's normally no need for an army of flight planners to be working overnight, but there sure was Sunday into Monday, and without the volunteers half of those customers who did make it away on Monday probably wouldn't have.
Incidentally, there were a hundred or so additional terminal staff volunteering for duty on Sunday night, so you weren't even right there.
Incidentally, there were a hundred or so additional terminal staff volunteering for duty on Sunday night, so you weren't even right there.
#498
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,891
If this is handy for anyone out of UK opening hours I called the Japan number and was re-routed to India where it was answered after 7 minutes by a very friendly and helpful agent regarding a seating matter I had.
The number is:
0081 33298 5238
You get a quick pre-recorded message then the usual options.
The number is:
0081 33298 5238
You get a quick pre-recorded message then the usual options.
#499
Join Date: Sep 2012
Posts: 2,566
I'm actually a little surprised we didn't see them go Y only as they did in 2010 - with seemingly larger CE cabins + domestic CE this is a quick way to get ~6-24 extra seats on each flight and potentially allow flights go out with less crew
#501
Join Date: Nov 2001
Location: SAV/HHH
Programs: BA Lifetime Gold (current GGL), HH Diamond
Posts: 1,292
Any word on LHR today?
Was scheduled for BRU-LHR-EWR yesterday...now CDG-LHR-JFK. Comedy of errors so far this morning (45 minutes attempting to thru check bags, beep at gate no meal for you), but door closed at CDG so hopefully were on our way.
Was scheduled for BRU-LHR-EWR yesterday...now CDG-LHR-JFK. Comedy of errors so far this morning (45 minutes attempting to thru check bags, beep at gate no meal for you), but door closed at CDG so hopefully were on our way.
#504
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,963
I see there are two BA cancellations from TXL (Berlin Tegel) to LHR today, but no cancellations on Eurowings (who are, presumably, subject to the same weather conditions as BA).
#505
Join Date: Jan 2014
Location: UK
Programs: BAEC Gold, Hilton Diamond
Posts: 870
If this is handy for anyone out of UK opening hours I called the Japan number and was re-routed to India where it was answered after 7 minutes by a very friendly and helpful agent regarding a seating matter I had.
The number is:
0081 33298 5238
You get a quick pre-recorded message then the usual options.
The number is:
0081 33298 5238
You get a quick pre-recorded message then the usual options.
#506
Join Date: Jul 2011
Location: UK/France
Programs: BAEC Gold, Hertz Gold, Avis Preferred, Honours Silver, Marriott, Hyatt, IHG
Posts: 272
#507
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,510
At which point can these cancellations no longer be attributed to weather but to operational difficulties, and therefore within the scope of EC261?
I see there are two BA cancellations from TXL (Berlin Tegel) to LHR today, but no cancellations on Eurowings (who are, presumably, subject to the same weather conditions as BA).
I see there are two BA cancellations from TXL (Berlin Tegel) to LHR today, but no cancellations on Eurowings (who are, presumably, subject to the same weather conditions as BA).
#508
Join Date: Jul 2011
Location: UK/France
Programs: BAEC Gold, Hertz Gold, Avis Preferred, Honours Silver, Marriott, Hyatt, IHG
Posts: 272
Is anyone having issues getting hold of anyone on the Gold line - I cant even get on hold - I just get the pre recorded message then it disconnects. It has been like this for a 24 hours now. I cant change my booking online either as it says there is a temporary when I select my new flight time. I am prepared to wait on hold - this is ridiculous.
#509
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,963
I have no doubt that BA will argue that, but there comes a point (and I think we are approaching that point) where short-haul cancellations can no longer be reasonably blamed on a centimetre of slush last weekend.
#510
Join Date: Jan 2016
Location: EDI
Programs: BAEC
Posts: 466
I cannot OLCI for my new flight [BA441 AMS-LHR] - is this standard in cases where they have lots of cancellations (let's them control who is actually going to turn up for flights to give a better standby process) or do I need to get to the airport nice and early just in case?