Dec 11, 2017, 3:39 am
Last edit by: corporate-wage-slave
BA current newsflash here / London Cancellation list for Tuesday here
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), Ł200 guideline for hotels - OK to book your own and charge back. Ł50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Rebooking policy for operating flights on Monday and Tuesday here / EC261 main thread here
ba.com/helpme one stop shop on BA.com giving lots of advice and pointers to where to claim expenses.
For EC261, delay/cancellation compensation is not payable for this event but BA is still liable for the Regulation's “Right to care” provisions. Refreshments can be claimed after 2 hours of delay departing (3 hours for flights longer than LHR-Rome, 4 hours for longhaul), Ł200 guideline for hotels - OK to book your own and charge back. Ł50 guideline for taxis. Meals, drinks and communication costs are also covered. Keep / photo receipts. If on a Buy on Board aircraft, use Avios to buy items - it will be faster to refund. For missing baggage, it's OK to claim essential items, such as clothing, toiletries. Keep / photo the receipts.
Bad weather disruption - UK/AMS/NW Europe - 10 & 11 December 2017
Dec 10, 2017, 11:00 am
#167
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
Thanks (as ever) for your reply. We have checked bags so I have to guess my fate is set. Oh well, that's that, can't blame anyone for the weather. Assuming the flight gets off at aound 4.30 am, do you think they will dole out a full dinner service (CW) an hour after wheels up, or do they have the capacity to swap: i.e. serve the breakfast on departure (which is appropriate at 06.00) and then simply make what should have been dinner into a lunch later before arrival?
Dec 10, 2017, 11:04 am
#168
Join Date: May 2014
Posts: 7,233
I live very close to LHR and can assure you there has been very little snow, a dusting I would call it. Many parts of the UK are facing significant issues but it was all very well forecast. There is absolutely no comparison to the snowpocalype, as you put it, of 2010. (great phrase by the way)
The 2011/12 and '13 disruption were caused by lack of equipment. This one cannot possibly be so, and it's not good enough to blame the weatherman. It just isn't.
Dec 10, 2017, 11:07 am
#169
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
Amen. It's been a tits-up of epical proportions, for just a little slush. And it's stopped snowing hours ago. HAL and BA are to fault; HAL for having seemingly failed to use the hundreds of pieces of kit they've got stored at both runways ends, T5C and other places; BA for having done exactly the same with the de-icing rigs. Meanwhile, not far south, BA LGW had 2 cancellations, both AMS flights. Two.
The 2011/12 and '13 disruption were caused by lack of equipment. This one cannot possibly be so, and it's not good enough to blame the weatherman. It just isn't.
The 2011/12 and '13 disruption were caused by lack of equipment. This one cannot possibly be so, and it's not good enough to blame the weatherman. It just isn't.
Dec 10, 2017, 11:07 am
#170
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
I’m at OSL in where BA769 was to be the first leg of a schedule connecting to HKG on the 20:55 Monday service and then on to Sydney.
Urgent question. I have the option to book onto Norwegian to LGW in the morning. Should I take it, or would this put the rest of my schedule at risk? I can’t get through to the Gold line or any other line to ask them to protect my ticket.
Urgent question. I have the option to book onto Norwegian to LGW in the morning. Should I take it, or would this put the rest of my schedule at risk? I can’t get through to the Gold line or any other line to ask them to protect my ticket.
Dec 10, 2017, 11:11 am
#172
Join Date: May 2014
Posts: 7,233
The Piccadilly Line has promptly fallen to pieces but, again, it was less than an inch of slush. I've been in Bosnia, Hungary, Central Asia in winter, during serious snowstorms, and yet the airports worked. LHR just dies at the sight of a snowflake, or even at the threat of one (anyone remember last year's "thundersnow"?).
Dec 10, 2017, 11:12 am
#174
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,990
Dec 10, 2017, 11:14 am
#175
Join Date: Oct 2005
Location: @somewhere, if help needed use my email address [email protected]
Programs: BA & QR
Posts: 1,014
Tomorrow Amsterdam 11th of December looks like code red, weather forecast worse then today.
and BA434/BA435 have been cancelled just 3 minutes ago.
and BA434/BA435 have been cancelled just 3 minutes ago.
Dec 10, 2017, 11:14 am
#176
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
Further news update dated 16:20 GMT
Originally Posted by BA.com
Summary
Today, December 10, 2017, Heathrow has experienced unpredicted severe adverse weather conditions. Torrential rain in the early hours of this morning made proactive de-icing aircraft impossible and as the temperatures have remained low, and safety is our number one priority, there is a requirement to de-ice every individual aircraft before it departs the airport.
More informationWe are doing all we can to minimise disruption, but like other airlines at Heathrow, we are experiencing delays and cancellations.
We apologise for the inconvenience, and we would like to assure customers that we are doing everything we can to get as many people away on their flights as possible.
Please do not travel to the airport if your flight has been cancelled.
WHAT TO DO IF YOU ARE DUE TO FLY TODAY
Please keep checking the very latest information about your flight before travelling to the airport. Please note that because of the current forecast, the situation may change at short notice.
> Check the status of your flight
You can also check your flight status on your mobile phone or download the BA app.
WHAT TO DO IF YOU'RE DUE TO FLY TOMORROW
We will continue to monitor the weather for tomorrow and update this page later today with any planned changes to our schedule.
Please continue to check here for the latest updates..
WHAT TO DO IF YOUR FLIGHT HAS BEEN CANCELLED
If you're flying to or from Heathrow today, Sunday December 10 or tomorrow, Monday December 11, we are offering the opportunity to re-book on alternative flights between Monday December 11 and Monday December 18, free of charge.
Customers can re-book their flight through the 'Manage my booking' tool.
Please note that there are long queues for our call centre at the moment, so using the website to re-book is the quickest and easiest way to do this.
Today, December 10, 2017, Heathrow has experienced unpredicted severe adverse weather conditions. Torrential rain in the early hours of this morning made proactive de-icing aircraft impossible and as the temperatures have remained low, and safety is our number one priority, there is a requirement to de-ice every individual aircraft before it departs the airport.
More informationWe are doing all we can to minimise disruption, but like other airlines at Heathrow, we are experiencing delays and cancellations.
We apologise for the inconvenience, and we would like to assure customers that we are doing everything we can to get as many people away on their flights as possible.
Please do not travel to the airport if your flight has been cancelled.
WHAT TO DO IF YOU ARE DUE TO FLY TODAY
Please keep checking the very latest information about your flight before travelling to the airport. Please note that because of the current forecast, the situation may change at short notice.
> Check the status of your flight
You can also check your flight status on your mobile phone or download the BA app.
WHAT TO DO IF YOU'RE DUE TO FLY TOMORROW
We will continue to monitor the weather for tomorrow and update this page later today with any planned changes to our schedule.
Please continue to check here for the latest updates..
WHAT TO DO IF YOUR FLIGHT HAS BEEN CANCELLED
If you're flying to or from Heathrow today, Sunday December 10 or tomorrow, Monday December 11, we are offering the opportunity to re-book on alternative flights between Monday December 11 and Monday December 18, free of charge.
Customers can re-book their flight through the 'Manage my booking' tool.
Please note that there are long queues for our call centre at the moment, so using the website to re-book is the quickest and easiest way to do this.
Dec 10, 2017, 11:15 am
#177
Join Date: Nov 2014
Location: North East
Programs: Hilton HHonors, BAEC Silver
Posts: 1,204
Not sure if the terminal is open or closed as I'm not in the area. There are flights now landing and departing from LHR, but there are an unusual amount of BA aircraft destined for LHR loafing around west of the Bristol Channel (BA347 as an example NCE-LHR). Perhaps your aircraft needed to land for fuel reasons if a long hold overhead was expected.
Dec 10, 2017, 11:16 am
#178
Join Date: Sep 2014
Programs: BA Gold, Etihad Guest
Posts: 132
Can't confirm anything, but this morning arrivals were being prioritised over departures as Heathrow was operating on a single runway due to the weather. Not being at work anymore, I can only assume that parking space has become an issue due to aircraft not having departed (on time) etc.
Dec 10, 2017, 11:19 am
#180
Join Date: May 2004
Posts: 2,657
Quite curious to know from anyone who does... our captain said specifically that "Terminal Five" was not accepting any flights when we were in diversion patterns and trying to find space at LGW/STN/LTN before eventually ending up in Bournmouth. This would seemingly suggest a problem handing aircraft at T5 gates as opposed to a problem at the whole airport.
Anyone know if other carriers are making it in/out of LHR at the moment? I'm kind of surprised by the specific mention (both in this message and by our captain about an hour ago) of T5 as opposed to LHR.
Most of all a curiosity, but also slightly a wondering if this is a logistic screwup as opposed to a full-on unmanageable situation...
Anyone know if other carriers are making it in/out of LHR at the moment? I'm kind of surprised by the specific mention (both in this message and by our captain about an hour ago) of T5 as opposed to LHR.
Most of all a curiosity, but also slightly a wondering if this is a logistic screwup as opposed to a full-on unmanageable situation...