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No more Quintessentially for first class passengers?

No more Quintessentially for first class passengers?

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Old Nov 29, 17, 7:29 am
  #1  
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No more Quintessentially for first class passengers?

Dear all,

I just called up the you first line to get the Quintessentially number, but they told me the service does not exist anymore for first class passengers.

This was a bit of a shock - does anyone know when the service was terminated, and if there is an alternative?

Thanks in advance,
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Old Nov 29, 17, 7:31 am
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It was mentioned in the now closed CCR refit thread.
Improvements to F / CCR

What service were you after? Most of their activities are now covered by BaxterStorey.
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Old Nov 29, 17, 7:38 am
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Thanks CWS,

The thing is - the first lady I called at youfirst gave me the Baxter Storey number, while the second lady specifically said there were no alternatives.

I was looking for some options at my destination in Dubai over Xmas - booking tour guides, NYE options, special trips and interesting restaurants and clubs - since it is high season, I wanted to book these things in advance before everything is fully booked.

Thanks again!
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Old Nov 29, 17, 7:40 am
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Originally Posted by corporate-wage-slave View Post
What service were you after? Most of their activities are now covered by BaxterStorey.
If I want to reserve a Cabana for my 7 hours layover in LHR CCR, who I should call and book the request?
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Old Nov 29, 17, 7:49 am
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Originally Posted by NA-Flyer View Post
If I want to reserve a Cabana for my 7 hours layover in LHR CCR, who I should call and book the request?
YouFirst?
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Old Nov 29, 17, 7:51 am
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Originally Posted by ReynoldsNumber View Post
I was looking for some options at my destination in Dubai over Xmas - booking tour guides, NYE options, special trips and interesting restaurants and clubs - since it is high season, I wanted to book these things in advance before everything is fully booked.
I presume Quintessentially is still going, albeit not in T5, so perhaps it could do that for you anyway? But your better bet - assuming you have booked a good quality hotel in Dubai - is to contact the concierge at your hotel, who I suspect would do a better job.

Originally Posted by NA-Flyer View Post
If I want to reserve a Cabana for my 7 hours layover in LHR CCR, who I should call and book the request?
That remains with YouFirst, the number should be on your booking / MMB. They will liaise with BS on your behalf.
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Old Nov 29, 17, 9:27 am
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Originally Posted by corporate-wage-slave View Post
What service were you after? Most of their activities are now covered by BaxterStorey.
As Baxter Storey seem incapable of providing consistently hot breakfasts in the CCR, the mind boggles as to how they could take on some of the activities provided by Quintessentially.
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Old Nov 29, 17, 9:57 am
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Originally Posted by ReynoldsNumber View Post
Thanks CWS,

The thing is - the first lady I called at youfirst gave me the Baxter Storey number, while the second lady specifically said there were no alternatives.

I was looking for some options at my destination in Dubai over Xmas - booking tour guides, NYE options, special trips and interesting restaurants and clubs - since it is high season, I wanted to book these things in advance before everything is fully booked.

Thanks again!
https://www.tripadvisor.co.uk/Touris...Vacations.html
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Old Nov 29, 17, 10:13 am
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You could try the destinations board! Wealth of info on all parts of the world

https://www.flyertalk.com/forum/middle-east-481/
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Old Nov 29, 17, 10:25 am
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Originally Posted by scillyisles View Post
As Baxter Storey seem incapable of providing consistently hot breakfasts in the CCR, the mind boggles as to how they could take on some of the activities provided by Quintessentially.
I would imagine its limited to the booking of Cabanas and I am sure they will not manage that! To be fair if it was Quintessentially that decided it wanted out I wouldnt blame it, to be linked to BA First and especially the Cabana's I am not sure it would be good for business! Can you imagine if people thought the Cabana's were maintained and run by Quinessentially, after seeing those you would never dream of signing up for their actual service!
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Old Nov 29, 17, 11:38 am
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Just out of interest, how far in advance do Cabanas need to be typically booked?
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Old Nov 29, 17, 11:42 am
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There are often cabanas available on the day, it's not unusual for people not to turn up. 30 days is typical since it ties in with the spa pre-bookings.
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Old Nov 29, 17, 11:43 am
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Cheers CWS
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Old Nov 29, 17, 11:50 am
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Originally Posted by ReynoldsNumber View Post
Thanks CWS,

The thing is - the first lady I called at youfirst gave me the Baxter Storey number, while the second lady specifically said there were no alternatives.

I was looking for some options at my destination in Dubai over Xmas - booking tour guides, NYE options, special trips and interesting restaurants and clubs - since it is high season, I wanted to book these things in advance before everything is fully booked.

Thanks again!
The Quintessentially contract ended at the end of October with all their staff being made redundant. This means there is now no concierge service available via BA. BaxterStory have been tasked with managing cabana bookings, but no other services that were previously provided by Q.

Cabana bookings should be requested via You First.
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Old Nov 29, 17, 12:19 pm
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Originally Posted by corporate-wage-slave View Post
There are often cabanas available on the day, it's not unusual for people not to turn up. 30 days is typical since it ties in with the spa pre-bookings.
Iíve booked a cabana just after booking tickets, some ten months in advance. Whether you need to is another matter.
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