To complain or not to complain?
#16
Join Date: Jan 2016
Location: LHR/ATH
Programs: Amex Platinum, LH SEN (Gold), BA Bronze
Posts: 4,489
@lostinlondon to be honest with you I have had similar weird treatment by small minorities of BA cabin crew who seemed very snobbish towards me, kind of like 'who do you think you are' even though I was asking for very basic things. The best thing to do is speak to the CSM and name the person responsible, and after the flight let Customer Service know. I am sure if CS get enough complaints about the same cabin crew member, it will be dealt with (well i hope so at least).
#17
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,912
@lostinlondon did the cabin crew member not wear a badge with their name on?
#20
Join Date: Mar 2014
Location: London, UK
Programs: BAEC
Posts: 2,253
In all honesty you sound a bit up yourself demanding his name. Some of the kit looked to be broken. I assume everyone thought you'd tried the noddy answer of changing your headphones over. That having been done and the system being reset was about all that could've been done. I suspect a somewhat thicker skin when interacting with others might prevent such crises from arising in the future.
#21
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,064
I have to admit that not wanting to change seats when the system has been reset a number of times gets little sympathy from me, the B744 Rockwell system doesn’t respond well to resets and often changing seats if available is the only thing that we can suggest.
I do not offer any form of compensation if other seats in the paid for cabin are available.
I do not offer any form of compensation if other seats in the paid for cabin are available.
#22
FlyerTalk Evangelist
Join Date: Dec 2008
Location: Home: East Mids UK - Work (Base): Accra, Ghana.
Programs: BAEC: Silver - Marriott: Titanium
Posts: 12,086
Complain if you want to complain. Don't complain if you don't want to complain or do want to complain, but are expecting or hoping for a grovelling apology from someone, as it won't happen...
Then, as suggested, take your business to a different airline if that is going to work for you.
Then, as suggested, take your business to a different airline if that is going to work for you.
#23
Original Poster
Join Date: Dec 2015
Location: London - SW4
Programs: BA Gold
Posts: 320
@lostinlondon did the cabin crew member not wear a badge with their name on?
I guess the most frustrating bit was that it was a quick fix (headphones) and then was totally fine. Will mention it but not make a huge fuss i.e. maybe not name.
Hopefully was just a one off as I am normally quite a fan of BA crew. Thanks, everyone.
#24
Join Date: Dec 2010
Location: London
Programs: BA Lifetime Gold(twice), Hilton Diamond
Posts: 679
Sorry - he was wearing a badge but couldn't see it in the dark (wasn't wearing my glasses).
I guess the most frustrating bit was that it was a quick fix (headphones) and then was totally fine. Will mention it but not make a huge fuss i.e. maybe not name.
Hopefully was just a one off as I am normally quite a fan of BA crew. Thanks, everyone.
I guess the most frustrating bit was that it was a quick fix (headphones) and then was totally fine. Will mention it but not make a huge fuss i.e. maybe not name.
Hopefully was just a one off as I am normally quite a fan of BA crew. Thanks, everyone.