Jan 9, 2018, 5:44 am
Last edit by: KARFA
Please use this thread for discussion, conjecture and speculation about the Group Boarding Process.
Experiences of the actual process in airports should be made in the dedicated thread:
https://www.flyertalk.com/forum/brit...periences.html
Group Boarding Summary (courtesy chris1979)
NB. Customers with additional needs will be offered pre-boarding ahead of all the groups listed above.
Boarding priority for Executive Club Gold, Silver or Bronze Members or oneworld equivalents, will automatically be reflected in the group number given on their boarding pass. If they arrive after their group has been called, they can use the priority boarding lane to go through before the flight closes.
Please note that priority boarding will not be reflected for any other people travelling with an Executive Club Member on the same booking at the moment, but will be introduced in the coming months. In the meantime, the whole party can use the priority boarding lane and our staff will endeavour to board everyone together.
Pre-boarding
Families with small children
We invite families with infants under two and young children in pushchairs to board first, so that the whole family can settle in. Customers must arrive by the time specified on their boarding pass so that they are ready to board and we have enough time
to load their pushchair into the hold.
Customers requiring disability or mobility assistance
We will assist customers on to the aircraft ahead of other passengers so that they have time to settle in and get comfortable. Please contact us at least 48 hours before their flight so that we can make the necessary arrangements.
Experiences of the actual process in airports should be made in the dedicated thread:
https://www.flyertalk.com/forum/brit...periences.html
Group Boarding Summary (courtesy chris1979)
NB. Customers with additional needs will be offered pre-boarding ahead of all the groups listed above.
Boarding priority for Executive Club Gold, Silver or Bronze Members or oneworld equivalents, will automatically be reflected in the group number given on their boarding pass. If they arrive after their group has been called, they can use the priority boarding lane to go through before the flight closes.
Please note that priority boarding will not be reflected for any other people travelling with an Executive Club Member on the same booking at the moment, but will be introduced in the coming months. In the meantime, the whole party can use the priority boarding lane and our staff will endeavour to board everyone together.
Pre-boarding
Families with small children
We invite families with infants under two and young children in pushchairs to board first, so that the whole family can settle in. Customers must arrive by the time specified on their boarding pass so that they are ready to board and we have enough time
to load their pushchair into the hold.
Customers requiring disability or mobility assistance
We will assist customers on to the aircraft ahead of other passengers so that they have time to settle in and get comfortable. Please contact us at least 48 hours before their flight so that we can make the necessary arrangements.
Boarding by group to be introduced [general discussion]
Jan 12, 2018, 1:30 am
#616
Join Date: Nov 2013
Location: Oxford UK
Programs: BAEC Gold, Club Carlson Gold, IHG Platinum, Hilton Silver, Marriot Silver
Posts: 37
My HBO ticket showed "Group 5"as expected but did an in app upgrade to Club Europe, checked a bag and was given a new boarding pass but it still said "Group 5" but with Club Europe printed on it, sure this should have been Group 1 or Group 2 ?
Jan 12, 2018, 1:36 am
#618
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,991
If you're BAEC Gold, as it says in your profile, then your boarding group should have been "Group 1", even if travelling HBO in Euro Traveller.
My boarding pass for LHR-TXL yesterday had a Group number, but boarding by group was not implemented at the gate.
My boarding pass for LHR-TXL yesterday had a Group number, but boarding by group was not implemented at the gate.
Jan 12, 2018, 1:52 am
#619
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,774
AA is good at it but it still doesn't always work that well. The main problem is the congestion around the boarding area which can get tight in certain spots at certain airports/gates. Yes, I agree that they turn people away with the wrong boarding group number but it's sometimes such a faff to try to get past people that it's not worth the effort. There needs to be better way to keep the gate area clear. I quite like the Delta approach of 'boarding pillars'.
Jan 12, 2018, 3:07 am
#620
Join Date: Nov 2000
Location: London
Programs: BAEC Silver, Vietnam Airlines Lotusmiles Platinum
Posts: 2,375
Board by Group operating in AMS
Just travelled from AMS on BA423, with a mobile app boarding card reflecting Group 2, and while waiting for boarding heard an announcement regarding boarding by Group.
Each Group was separately called, and there was someone checking Group number.
Actually worked quite well! I was relatively happy with this!
Each Group was separately called, and there was someone checking Group number.
Actually worked quite well! I was relatively happy with this!
Jan 12, 2018, 4:17 am
#621
Join Date: May 2017
Location: Glasgow and Asia
Programs: BAEC Gold, Hotels.com Gold
Posts: 510
Jan 12, 2018, 4:28 am
#622
Join Date: May 2017
Location: Glasgow and Asia
Programs: BAEC Gold, Hotels.com Gold
Posts: 510
Being slightly controversial here.
on my LHR to PVG leg last week they called First class and Gold/OWE. So as a GCH I went forward. However, in was only in WT+ and every time I always think, why call me before CW and not with CW. I'm not complaining mind you.
on my LHR to PVG leg last week they called First class and Gold/OWE. So as a GCH I went forward. However, in was only in WT+ and every time I always think, why call me before CW and not with CW. I'm not complaining mind you.
Jan 12, 2018, 5:08 am
#623
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,893
Sorry if this has been asked before in this thread, but does everyone on the same PNR get the same boarding group (ideally the highest one, of course?!) Thanks..
Jan 12, 2018, 5:13 am
#624
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,774
Yes that has happened now (as I understand it, and it would certainly be good if [e.g.] a Gold + Silver in WT/ET could confirm). The development we are waiting for relates to those on different PNRs where a bit of coding needs to happen to allow the link to be made and the senior Boarding Group awarded to all passengers, that may be some weeks/months off
Jan 12, 2018, 5:21 am
#625
Join Date: Nov 2013
Location: Oxford UK
Programs: BAEC Gold, Club Carlson Gold, IHG Platinum, Hilton Silver, Marriot Silver
Posts: 37
Boarding itself was not implemented by group at the and was A10so bused at T5, I just wondered why it was showing Group 5 despite cabin and status.
Jan 12, 2018, 5:26 am
#626
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,893
Yes that has happened now (as I understand it, and it would certainly be good if [e.g.] a Gold + Silver in WT/ET could confirm). The development we are waiting for relates to those on different PNRs where a bit of coding needs to happen to allow the link to be made and the senior Boarding Group awarded to all passengers, that may be some weeks/months off
Jan 12, 2018, 5:36 am
#627
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,405
Jan 12, 2018, 5:42 am
#628
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,774
Sorry it was not as expected. I am a gold, so expected Group 1, but it was a HBO fare through Egencia travel agency and it showed Group 5. I then app upgraded to CE at check-in but it remained at Group 5 on the boarding pass when I was given another boarding pass at bag drop despite it saying Club Europe on hte boarding pass. Assuming it stayed Group 5 because it was a travel agency booking though it should have been overriden because I of being Gold?.
Jan 12, 2018, 6:30 am
#629
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Jan 12, 2018, 7:13 am
#630
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,425
Forgive me if I can’t see this on the iPhone but I’ve checked both threads, both wikis, should or could there be a description of the new boarding group system for anyone new or wanting to know the exact process?
I was about to forward a link to the threads to someone outside FT and couldn’t find the description of the new process without scrolling through. Just a suggestion if it’s not already thought of.
Thanks.
I was about to forward a link to the threads to someone outside FT and couldn’t find the description of the new process without scrolling through. Just a suggestion if it’s not already thought of.
Thanks.