3hr+ Delay Entitlement to Compensation
Nov 14, 2017, 3:25 pm
#1
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Location: San Francisco & London
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3hr+ Delay Entitlement to Compensation
This Sunday I was travelling from LHR to SJC on a Paid F fare on BA 279.
The flight was dleayed due to issues with the batteries on the Dreamliner.
The Scheduled Flight times were:
Departure 12:50pm
Arrival 15:50pm
The Actual Official Flight times were:
Departure 15:41pm (I swear it was after 3:50pm as we left the gate)
Arrival 19:12pm
Even though I was tucked away in the comforts of a Cabana in the Concorde Room for over 4 hours the fact is that I arrived over 3 hours late to my destination.
This was a paid F return fare which originated from the US
Am I entitled to any compensation?
The flight was dleayed due to issues with the batteries on the Dreamliner.
The Scheduled Flight times were:
Departure 12:50pm
Arrival 15:50pm
The Actual Official Flight times were:
Departure 15:41pm (I swear it was after 3:50pm as we left the gate)
Arrival 19:12pm
Even though I was tucked away in the comforts of a Cabana in the Concorde Room for over 4 hours the fact is that I arrived over 3 hours late to my destination.
This was a paid F return fare which originated from the US
Am I entitled to any compensation?
Nov 14, 2017, 3:29 pm
#2
Join Date: May 2010
Location: UK
Posts: 5,380
This Sunday I was travelling from LHR to SJC on a Paid F fare on BA 279.
The lfight was dleayed due to issues with the batteries on the Dreamliner.
The Scheduled Flight times were:
Departure 12:50pm
Arrival 15:50pm
The Actual Official Flight times were:
Departure 15:41pm (I swear it was after 3:50pm as we left the gate)
Arrival 19:12pm
Even though I was tucked away in the comforts of a Cabana in the Concorde Room for over 4 hours the fact is that I arrived over 3 hours late to my destination.
This was a paid F return fare which originated from the US
Am I entitled to any compensation?
The lfight was dleayed due to issues with the batteries on the Dreamliner.
The Scheduled Flight times were:
Departure 12:50pm
Arrival 15:50pm
The Actual Official Flight times were:
Departure 15:41pm (I swear it was after 3:50pm as we left the gate)
Arrival 19:12pm
Even though I was tucked away in the comforts of a Cabana in the Concorde Room for over 4 hours the fact is that I arrived over 3 hours late to my destination.
This was a paid F return fare which originated from the US
Am I entitled to any compensation?
Nov 14, 2017, 3:31 pm
#3
Join Date: Feb 2017
Location: London
Programs: BAEC Bronze
Posts: 573
Nov 14, 2017, 3:31 pm
#4
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
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Posts: 15,924
You'll find your answers here: The 2017 BA compensation thread: Your guide to Regulation EC261/2004
Nov 14, 2017, 3:33 pm
#5
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Not that long a wait to take off after leaving gate-- I could swear that we left the gate closer to 4pm.
Nov 14, 2017, 3:35 pm
#6
FlyerTalk Evangelist
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Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Code:
DOBA279/12NOV
* OPERATIONAL FLIGHT INFO * BA 279 -2 SU 12NOV17
CITY INFO HOUR (LOCAL)
LHR ESTIMATED TIME OF DEPARTURE 1530
LEFT THE GATE 1541
TOOK OFF 1605
DELAY ZO
ESTIMATED TIME OF ARRIVAL 1908 SJC
SJC AIRCRAFT LANDED 1905
ARRIVED 1912
*1A PLANNED FLIGHT INFO* BA 279 -2 SU 12NOV17
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
LHR 1250 SU FAJCDRIWETY/M 789 11:00
BHKMLVSNQOG/M
X/M
BHKMLVSNQOG/M
SJC 1550 SU 11:00 x
Nov 14, 2017, 3:35 pm
#7
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,608
Nov 14, 2017, 3:36 pm
#9
Original Poster
Join Date: Sep 2007
Location: San Francisco & London
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Posts: 1,785
Do I have a case for compensation bearing in mind that I am travelling from an EU airport to the US?
Nov 14, 2017, 4:42 pm
#11
Join Date: Nov 2015
Location: London, UK
Programs: BA Silver
Posts: 204
Looks like you can based on the information above. Do submit a claim, but be prepared to be fobbed off with a random excuse about how it's not their fault, but keep persisting and you should get it eventually. Class of travel also has no impact on the level of compensation.
Nov 14, 2017, 6:31 pm
#12
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Nov 14, 2017, 6:57 pm
#13
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Nov 15, 2017, 7:31 am
#14
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Nov 15, 2017, 9:50 am
#15
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To make this simple, OP's delay at his final ticketed destination exceeded 3 hours, but not 4 on a Type 3 flight and the reason, if correctly listed, is not an "extraordinary circumstance". Accordingly, OP would be due 50% of the EC 261/2004 delay/cancellation compensation or EUR 300.