3hr+ Delay Entitlement to Compensation

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Old Nov 14, 17, 4:25 pm
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3hr+ Delay Entitlement to Compensation

This Sunday I was travelling from LHR to SJC on a Paid F fare on BA 279.

The flight was dleayed due to issues with the batteries on the Dreamliner.

The Scheduled Flight times were:

Departure 12:50pm
Arrival 15:50pm


The Actual Official Flight times were:

Departure 15:41pm (I swear it was after 3:50pm as we left the gate)
Arrival 19:12pm


Even though I was tucked away in the comforts of a Cabana in the Concorde Room for over 4 hours the fact is that I arrived over 3 hours late to my destination.

This was a paid F return fare which originated from the US

Am I entitled to any compensation?
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Old Nov 14, 17, 4:29 pm
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Originally Posted by navatwal View Post
This Sunday I was travelling from LHR to SJC on a Paid F fare on BA 279.

The lfight was dleayed due to issues with the batteries on the Dreamliner.

The Scheduled Flight times were:

Departure 12:50pm
Arrival 15:50pm


The Actual Official Flight times were:

Departure 15:41pm (I swear it was after 3:50pm as we left the gate)
Arrival 19:12pm


Even though I was tucked away in the comforts of a Cabana in the Concorde Room for over 4 hours the fact is that I arrived over 3 hours late to my destination.

This was a paid F return fare which originated from the US

Am I entitled to any compensation?
The timings seem odd, as your actual journey time is 31 minutes longer than the timetabled journey time, which is padded anyway. Were there any undue delays en-route (overly long queue to take off, circling to land etc)?
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Old Nov 14, 17, 4:31 pm
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Yes

The 2017 BA compensation thread: Your guide to Regulation EC261/2004
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Old Nov 14, 17, 4:31 pm
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You'll find your answers here: The 2017 BA compensation thread: Your guide to Regulation EC261/2004
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Old Nov 14, 17, 4:33 pm
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Not that long a wait to take off after leaving gate-- I could swear that we left the gate closer to 4pm.
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Old Nov 14, 17, 4:35 pm
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Code:
DOBA279/12NOV
* OPERATIONAL FLIGHT INFO *            BA 279   -2 SU 12NOV17   
CITY INFO                                       HOUR (LOCAL)  
  
LHR  ESTIMATED TIME OF DEPARTURE                1530            
     LEFT THE GATE                              1541            
     TOOK OFF                                   1605            
     DELAY ZO                                                   
     ESTIMATED TIME OF ARRIVAL                  1908     SJC    
SJC  AIRCRAFT LANDED                            1905            
     ARRIVED                                    1912            
*1A PLANNED FLIGHT INFO*              BA 279   -2 SU 12NOV17    
APT ARR   DY DEP   DY CLASS/MEAL          EQP  GRND  EFT   TTL  
LHR          1250  SU FAJCDRIWETY/M       789        11:00      
                      BHKMLVSNQOG/M                             
                      X/M                                       
BHKMLVSNQOG/M                             
SJC 1550  SU                                               11:00 x
Originally Posted by navatwal View Post
(I swear it was after 3:50pm as we left the gate)
Originally Posted by navatwal View Post
Not that long a wait to take off after leaving gate-- I could swear that we left the gate closer to 4pm.
The time you left the gate is pretty irrelevant. It's the time of arrival that counts.
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Old Nov 14, 17, 4:35 pm
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Originally Posted by navatwal View Post
Not that long a wait to take off after leaving gate-- I could swear that we left the gate closer to 4pm.

Maybe BA trying to stay under 3hr limits?
Please read the threads linked above. It's based on arrival time rather than departure time.
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Old Nov 14, 17, 4:35 pm
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Well luckily itís based on when you arrive and not when you leave.
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Old Nov 14, 17, 4:36 pm
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Do I have a case for compensation bearing in mind that I am travelling from an EU airport to the US?
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Old Nov 14, 17, 4:37 pm
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Originally Posted by navatwal View Post
do i have a case for compensation bearing in mind that i am travelling from an eu airport to the us?
read the linked threads above!!!!
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Old Nov 14, 17, 5:42 pm
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Looks like you can based on the information above. Do submit a claim, but be prepared to be fobbed off with a random excuse about how it's not their fault, but keep persisting and you should get it eventually. Class of travel also has no impact on the level of compensation.
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Old Nov 14, 17, 7:31 pm
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Originally Posted by navatwal View Post
Do I have a case for compensation bearing in mind that I am travelling from an EU airport to the US?
If I said "no" and provided an alternative link would it make you feel better than the answers above?
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Old Nov 14, 17, 7:57 pm
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Originally Posted by navatwal View Post
Do I have a case for compensation bearing in mind that I am travelling from an EU airport to the US?
Since you are traveling with BA, the city pair is no longer a factor for compensation.
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Old Nov 15, 17, 8:31 am
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Originally Posted by garykung View Post
Since you are traveling with BA, the city pair is no longer a factor for compensation.
That's not true, as there are some BA flights (operated by BA mainline) which do not qualify for 261/2004 compensation.
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Old Nov 15, 17, 10:50 am
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To make this simple, OP's delay at his final ticketed destination exceeded 3 hours, but not 4 on a Type 3 flight and the reason, if correctly listed, is not an "extraordinary circumstance". Accordingly, OP would be due 50% of the EC 261/2004 delay/cancellation compensation or EUR 300.
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