Fitch

We came back from Sofia on Thursday's BA891. I have never witnessed such a shambles on a Western airline

The load was very high and baggage Jenga was in full swing. The cabin crew (including the senior member) were pitching in to help, so far so good.

About 9 or 10 pax were still standing in the aisle, and a number of overhead lockers were still open, when I realised pushback had started ! A few seconds later, so did the senior CC and she hustled to the front for a phone call with (I assume) the captain. Clearly the answer she got was along the lines of "don't worry" as we carried on pushing back all the way to the taxiway... with crew rushing up and down, shoving bags into any available space and slamming shut the lockers.

Finally, with everyone sitting down, the safety video was shown and CC did the walkthrough.

A couple of problems with this: we were in an exit row and we didn't get any interaction from the crew regarding this; more importantly, the guy sitting next to me was on his laptop throughout the whole briefing and taxi-out, only putting it away as the engines spooled up.

So that's 3 separate safety-related failures in one flight.

Feedback duly sent to BA - if I don't get a sensible reply, I am seriously considering notifying the CAA.

Very poor show all round

710 77345

QR 1, BA 0

Hopefully you get a reasoned response from BA, and some action is taken against the crew. But I fear you may need to escalate based on previous reports here.

irmster

Not sure this is really such a big issue or that unusual - I'd rather get away on time.

Takiteasy

Aside from the lack of interaction about the operation of the exit (which I personally see as no big deal given it is in the safety video), what exactly was wrong that warrants such a dramatic title?

rossmacd

This is situation normal on some airlines in particular geographies....

Certainly does not warrant a complaint to BA.

frenzie01

You must have an easy life if this shocked you so much.

Enjoy it!

BA6501

Not anymore unfortunately.

skyhighlander

I too, after the build up in the Qatar trip report thread and now the exciting title, can't help but to feel disappointed.

simons1

If this was the worst the OP has seen then he/she clearly doesn't travel much.

No doubt there was some pressure on slot times and the pilot anxious to get a full load to their destination on time.

Seems the other passenger had their laptop off for take off in any case so I don't see what the big deal is.

Takiteasy

I’d tend to agree but the OP’s handle says GGL 😁

wideman

Perhaps I misunderstand the meaning of the word "shambles."

Flame3601

So basically standard operation procedure wasn't followed out, not sure if it was shambles , but not good none the less.

HIDDY

So how did the rest of the flight go.....I take it your QR GGL status was totally ignored by the crew?

rossmacd

Does it not get rather boring commenting on poster's decisions to fly other airlines?

Oxon Flyer

Well, that must surely beat the record for "fewest elapsed minutes before a gratuitous comparison with QR is shamelessly crowbarred into a BA thread"....

Do we really have to have the same posters keep interrupting new threads with the same stuff that we've heard time and time and time again ?