HIDDY

Indeed....and what a stushie that would have caused.

Personally, I would like to have seen this thread titled with a BA apologist slant. Something along the lines of "Brilliant BA saved me from having an EX EU horror.''.

Egbg100

Thanks everyone but for all BA know I could of had a meeting in Dublin etc (I am still flying back to Dublin on the return as part of the ticket) so would ORC be too much to ask?

As much as thet saved the huge inconvenience of missing te flights. I could of gone to gatwick or paid to get on a later Dublin flight at my cost. Anyhow lucky I didn’t but for sure happy it worked out. It did take an hour of pushing and I did have a backup plan with flight numbers etc to get re booked onto. Only problem was the flights I had planned Incase were not showing on BA screens.

simons1

Indeed you could have gone to Gatwick or elsewhere but there in no guarantee that would have worked.

By all means request the ORC but don't complain if it triggers some other action by BA. I wouldn't put it past them to reprice the ticket and leave you in the lurch.

Seriously BA has done you a favour here, I would just take it with gratitude and move on.

LTN Phobia

You could end up affecting other people or even yourself negatively by seeking ORC. It makes it more likely that flexibility would be taken away from the front line staff so you will no longer be able to be rerouted like this if it happened again in the future, and that would be a far worse outcome than the loss of TP and it would cost you far more than what you would have to pay to earn 80 TP if you ever end up having to pay the change fee and fare difference or even worse, repricing the flight ex-LHR when you miss your flight this way. Not only could this affect you, it could affect other people who may find themselves in a similar predicament to you.

As far as I can see, BA had done far more than enough to accommodate your needs and there is there is absolutely no way I would seek the ORC if I were in your position, mainly because I do not want to have a potential negative long term effect on what little flexibility the staff members have left, which will adversely affect quite a few things.

It's often behaviours without thinking of the potential long-term adverse consequence that lead to a negative result. Then we'd be complaining about that.

In addition, rerouting was done at your request so no ORC would be due anyway.

NWIFlyer

OP, are we to assume that you did not book back-to-back flights to DUB, thereby ensuring that your DUB-LHR would also be cancelled, putting you in a much stronger position? If so, BA has done you an enormous favour here, as others have said - and you yourself have, probably unwittingly, provided a prime example to the FT community of the danger of leaving a few hours between flights.

That said, it is actually possible that BA’s systems will pick up on the itinerary change, it’ll show as an involuntary re-route, and a refund will end up being processed anyway even if you don’t ask for it. Be aware, though, that the amount of money will be tiny and not something that’s worth drawing attention to off your own back given the potential consequences for those who helped you.

ORC is a different matter - it’s dealt with by BAEC, not the accounting people, the two will almost certainly not talk to each other about it, so personally I’d just request it and see what happens. The records will merely show you could not take your DUB-LHR flight for whatever reason, so - in contrast to my esteemed colleague LTN Phobia - I’d say it’s a much lower risk request.

Egbg100

Correct, not a back to back for a couple of reasons but to my knowledge the dub lhr flight was on time. It seemed only a problem on my positioning flight. Im not that bothered about ORC as I should hit silver without this but agree I feel I was helped and I can only hope if someone was in a similar position BA can help them too!

TheJayHatch

The saying "Never look a gift horse in the mouth" is such for a reason. What a pretty fantastic response from BA - and leave it at that!

Globaliser

In which case BA has done you a favour and saved your bacon when you had made a risky decision. So I'm also in the camp that thinks that you should treat this as a two-way street.

NWIFlyer

I guess it comes down to how well you feel BA has treated you in the past, and might in the future. Having just emerged from a downgrade compensation saga which BA finally settled only after issuing court proceedings, many pages of legal to-and-fro and a spot of brinksmanship at mediation, I'd be less convinced about the two-way street argument. From the OP's viewpoint, BA has bent over backwards to help and so I suspect I'd feel rather more inclined to take the charitable approach in those circumstances.

frb98mf

Yep, don't push for ORC. I had this on a back-to-back LGW-JER-LGW then the last LHR-JFK of the day, where the outbound to JER was running so late that the turnaround would also be too late to make MCT from LGW to LHR. Had I not been in a hurry to get to New York for a conference the next day, I'd have sat it out and trousered the EU261 compensation as it was BA's fault. It was the first time I was escorted from the plane to landside - quite an interesting experience.

I called my local BA office to ask about ORC and they specifically said they didn't think it was a good idea to stir up that particular hornet's nest!