Reward Flight 'Dynamic Pricing' Discussion
Mar 27, 2018, 4:24 am
#76
Join Date: Dec 2016
Programs: BAEC GGL/CR; Hilton Diamond; Mucci des Puccis
Posts: 5,609
Mar 27, 2018, 6:52 am
#77
Join Date: Jan 2007
Posts: 4,709
The flexibility on status piece is interesting, QF have had that for some time with Platinum (OWE) where often they will gift a new year of status to you if you don't make it over the line looking at things such as your average TP (Status Credits, in their programme) earn over a number of years etc. It's done automatically too, so no need to engage and beg.
Mar 27, 2018, 7:51 am
#79
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
The flexibility on status piece is interesting, QF have had that for some time with Platinum (OWE) where often they will gift a new year of status to you if you don't make it over the line looking at things such as your average TP (Status Credits, in their programme) earn over a number of years etc. It's done automatically too, so no need to engage and beg.
Clearly anyone on FT would take an extra day trip rather than take the risk, but it does happen.
Mar 27, 2018, 9:33 pm
#80
Join Date: Nov 2010
Posts: 13
Update on BA Customer Focus
I have not flown BA for some years, but for an upcoming trip to the UK, I found some reasonably priced business class tickets, and I made the purchase. Today I called to reserve seating, and I had to pay $488 USD for seat assignments for two people. The discussion about the loyalty program has no meaning for me. I will never fly with them again. The business model makes no sense. They sell you a miserable experience, and then they incrementally charge you to make the experience less miserable. If I treated my customers like that, I would have no customers. I wish them the same.
Mar 28, 2018, 1:15 am
#82
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
So tell us, in your business would you prefer to:-
- [*]
Jun 1, 2018, 9:38 am
#83
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 275
Bumping up this thread...
Rob (Head for Points) commented on HfP on US Avios Class Action settlement, that the devaluation plan of Avios has been approved at BA Board, and will be implemented when the IT is sorted.
And he also noted ex-Avios CEO now works at Etihad Guest (Ref: www.headforpoints.com/2018/06/01/british-airways-pay-2-2-billion-avios-settle-us-class-action-lawsuit-settlement-devaluation-alert/)
(Etihad will turn dynamic pricing later this month...)
Rob's projection today seems to be A LOT worse that what he commented in late March... (Ref)
Should we expect the worst case scenario that Avios would become completely dynamic pricing, or at least it would become almost worthless that now is the right time to jump ship?
Rob (Head for Points) commented on HfP on US Avios Class Action settlement, that the devaluation plan of Avios has been approved at BA Board, and will be implemented when the IT is sorted.
And he also noted ex-Avios CEO now works at Etihad Guest (Ref: www.headforpoints.com/2018/06/01/british-airways-pay-2-2-billion-avios-settle-us-class-action-lawsuit-settlement-devaluation-alert/)
(Etihad will turn dynamic pricing later this month...)
Rob's projection today seems to be A LOT worse that what he commented in late March... (Ref)
Should we expect the worst case scenario that Avios would become completely dynamic pricing, or at least it would become almost worthless that now is the right time to jump ship?
Jun 1, 2018, 9:52 am
#84
Join Date: Jun 2016
Location: Surrey
Programs: BA Gold, VS Gold, Eurostar CB, IHG Spire, Hilton Diamond, Bonvoy Titanium, Hertz President Circle
Posts: 435
Jun 1, 2018, 2:12 pm
#86
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
its coming, almost every other airline at it too. All peak of cycle stuff so no doubt a recession and then the desperate ‘please cone back to us promotions and avios bonuses’ a matter of 2-3 years away.
Jun 1, 2018, 6:56 pm
#87
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Reading the Etihad article I don’t see dynamic pricing as part of the devaluation (maybe I missed it). Dynamic pricing is where your mileage currency is just used to pay for the fare. The current fare is more expensive? Then you need more points to redeem.
CX Asia Miles is about to introduce dynamic pricing as part of their changes from 22 June. But standard fixed awards still exist alongside it. Qantas has the same - fixed awards with “anytime” pricing as another option. I would expect that BA would do the same when they introduce dynamic pricing. Otherwise there is no hook for the avios earner to aim for something “I want my free flight to Spain and I’m saving my supermarket points for it”. Or at least the hook becomes a lot more blurred.
CX Asia Miles is about to introduce dynamic pricing as part of their changes from 22 June. But standard fixed awards still exist alongside it. Qantas has the same - fixed awards with “anytime” pricing as another option. I would expect that BA would do the same when they introduce dynamic pricing. Otherwise there is no hook for the avios earner to aim for something “I want my free flight to Spain and I’m saving my supermarket points for it”. Or at least the hook becomes a lot more blurred.
Jun 1, 2018, 8:10 pm
#88
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
I have just burnt my last 100k ish Avios buying a dozen RFS tickets to destinations I am likely to want to visit over the next 12 months.
As I get free changes, there's not much downside tbh - I know I can get the cash component back if I cancel and as/when Avios devalue I have a stash "parked" at a fixed rate which I can either burn as booked or write down to the new value...
It's not high finance but it keeps me happy
As I get free changes, there's not much downside tbh - I know I can get the cash component back if I cancel and as/when Avios devalue I have a stash "parked" at a fixed rate which I can either burn as booked or write down to the new value...
It's not high finance but it keeps me happy
Jul 31, 2018, 3:38 pm
#90
Join Date: Jul 2012
Location: The North
Posts: 1,844
As I’ll trigger my first Amex 2-for-1 fairly soon, and am still a little short of what I’d need to have for the redemption I have in mind, I hope BA’s IT infrastructure (or the cogs of BA’s senior management devaluation squad) are still creaking very slowly...