Going to miss flight
Oct 30, 2017, 4:24 am
#1
Original Poster
Join Date: Jul 2007
Programs: BAEC OW Gold/Emerald
Posts: 538
Going to miss flight
Heading to Heathrow but because of a broken down train, I am now going to miss my flight to Belfast. Should I contact BA, if so what contact number or just turn up at Heathrow and make my excuses there?
Oct 30, 2017, 4:33 am
#2
Join Date: Sep 2015
Location: Peterborough, UK
Programs: BA Silver; IHG Spire; Avis P+; Global Entry
Posts: 1,505
contact BA to advise, its 50:50 if they can help but it will be added to the notes.
I did the same when i had a flight delays (on another airline not linked) and as they had the notes they moved me for free (this was also a TATL flight too, where i could of been seriously out of pocket)
I did the same when i had a flight delays (on another airline not linked) and as they had the notes they moved me for free (this was also a TATL flight too, where i could of been seriously out of pocket)
Oct 30, 2017, 4:46 am
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,803
Yes, ring up and ask for it to be added to the PNR. I suspect the contact centre won't rebook you, without a fee but get speak to the staff at LHR when you get there
Oct 30, 2017, 5:05 am
#4
Join Date: Jul 2010
Location: TLV/ATH/LON/EZE/NYC/UIP
Programs: BA*GGL, A3*G, AF*P, VS*S
Posts: 1,011
There are spare seats on every flight LHR-BHD today (including the EI codeshare from T2). In my experience, BA are pretty decent about the "flat tyre rule" as long as you clearly left reasonable time for a delayed journey, and there is space to reaccommodate you easily.
Oct 30, 2017, 5:07 am
#5
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
I'm not sure that BA has a "rule" as such about this. But IME, the ground staff at LHR seem to be aware of a public transport difficulty (ie HEX or Piccadilly Line disruption) when it occurs, and there must be a point to this.
Oct 30, 2017, 5:45 am
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Your contract with BA does not guarantee a rebooking but has language to the effect that it may do so. The sooner you call, the better. As others note, you will not be rebooked on the spot, but your PNR notes will reflect that you called prior to scheduled departure. Staff at LHR will handle rebooking to the extent reasonably possible.
Oct 30, 2017, 9:35 am
#10
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,929
To save people from rummaging:
3c4) If you need to change any aspect of your transportation because of events beyond your control, you must contact us as soon as possible. We will use reasonable efforts to transport you to your next stopover or final destination, without re-calculating the fare.
3c4) If you need to change any aspect of your transportation because of events beyond your control, you must contact us as soon as possible. We will use reasonable efforts to transport you to your next stopover or final destination, without re-calculating the fare.
Oct 30, 2017, 10:10 am
#11
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
To save people from rummaging:
3c4) If you need to change any aspect of your transportation because of events beyond your control, you must contact us as soon as possible. We will use reasonable efforts to transport you to your next stopover or final destination, without re-calculating the fare.
3c4) If you need to change any aspect of your transportation because of events beyond your control, you must contact us as soon as possible. We will use reasonable efforts to transport you to your next stopover or final destination, without re-calculating the fare.
Oct 30, 2017, 12:00 pm
#12
Join Date: Jan 2017
Location: Anglesey
Programs: British Airways Gold, Avios U.K. IHG diamond, Hilton Diamomd
Posts: 102
Happened to me last Friday..
Suicide blocked the west coast line for hours. Five of us due out of LGW to Malaga at 1640. Called BA around 1300 and was swiftly moved to LCY free later that evening. Professionally and swiftly handled. Won't be rushing back to LCY mind!
Now to claim back that Gatwick express fare...
Now to claim back that Gatwick express fare...
Oct 30, 2017, 2:55 pm
#14
Join Date: May 2012
Location: Ipswich
Posts: 7,543
I missed a flight due to a suicide on the HEX line once.
A truly horrendous situation for many people. Potentially missing a meeting in the US seemed unimportant by comparison, but AA sorted out me out with no hesitation.
A truly horrendous situation for many people. Potentially missing a meeting in the US seemed unimportant by comparison, but AA sorted out me out with no hesitation.
Oct 30, 2017, 2:56 pm
#15
Join Date: Oct 2005
Location: South East, UK
Programs: BA Gold / GfL, Hilton Diamond
Posts: 2,432