Oct 26, 2017, 11:18 am
Last edit by: Tobias-UK
The following geographic numbers are available to all:
0344 493 0747 for those calling from within the UK
+44 191 490 7901 for those calling from outside the UK
Calls to these numbers are included in all UK mobile and landline inclusive call allowances and are otherwise charged at standard call rates outside any inclusive allowance. Mobile roaming charges may apply if calling from outside the EU.
0344 493 0747 for those calling from within the UK
+44 191 490 7901 for those calling from outside the UK
Calls to these numbers are included in all UK mobile and landline inclusive call allowances and are otherwise charged at standard call rates outside any inclusive allowance. Mobile roaming charges may apply if calling from outside the EU.
Phoned BA, put on hold. HUGE phone bill.
Oct 26, 2017, 10:23 am
#32
Original Poster
Join Date: Sep 2013
Programs: BAEC Silver
Posts: 186
Oct 26, 2017, 10:30 am
#33
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,752
Can pax in the UK call the US toll free number via Skype or similar service?
What next, a charge for the fuel in the aircraft (oops, bad example).
Oct 26, 2017, 10:31 am
#34
Original Poster
Join Date: Sep 2013
Programs: BAEC Silver
Posts: 186
How many times did you call and how long were you on hold each time? If you keep hanging up and trying again you inevitably end up at the back of the queue each time.
Unless the call is just allowed to ring, I was under the impression as soon as it connects then you are going to be charged.
Unless the call is just allowed to ring, I was under the impression as soon as it connects then you are going to be charged.
Oct 26, 2017, 10:31 am
#35
Ambassador, British Airways Executive Club, easyJet and Ryanair
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Oct 26, 2017, 10:35 am
#36
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
Oh come on, you can’t be serious!
Leaving aside a £35 per person, per change fee for......telephone bookings or changes (!), why on earth should each phone call have to wash its face?! Isn’t that what the base fare is for?
What next, a charge for the fuel in the aircraft (oops, bad example).
Talk about drinking the unbundling Kool Aid
Leaving aside a £35 per person, per change fee for......telephone bookings or changes (!), why on earth should each phone call have to wash its face?! Isn’t that what the base fare is for?
What next, a charge for the fuel in the aircraft (oops, bad example).
Talk about drinking the unbundling Kool Aid
At the end of the day, many companies do not offer free phone calls. The issue the OP has is that they used their mobile which has much higher fees. The real issue here is with the phone operator. Without this the OPs cost would have been significantly lower. Assume BA receive 7p a minute then their take is £14.
Some operators include 0844 numbers is their call packagers.
I would also recommend the following saynoto0870.co.uk
Oct 26, 2017, 10:39 am
#38
Join Date: Jul 2013
Location: West Sussex
Programs: BA Gold
Posts: 897
I called about six times, most of the charges happened for the three last calls. Unfortunately, unlike that advert where the dad waited all day to get through ticket sales for a concert as a surprise for his daughter (how much did that phone call cost him?!), I have other things to do and sometimes can’t wait for BA to pick up the phone. So after waiting for like 20-40 mins, I do have to hang up due to other plans.
Oct 26, 2017, 10:39 am
#39
Ambassador, British Airways Executive Club, easyJet and Ryanair
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Oct 26, 2017, 10:42 am
#41
Ambassador, British Airways Executive Club, easyJet and Ryanair
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Oct 26, 2017, 10:45 am
#43
Original Poster
Join Date: Sep 2013
Programs: BAEC Silver
Posts: 186
At the end of the day, many companies do not offer free phone calls. The issue the OP has is that they used their mobile which has muchThe real issue here is with the phone operator. Without this the OPs cost would have been significantly lower. Assume BA receive 7p a minute then their take is £14.
Some operators include 0844 numbers is their call packagers.
I would also recommend the following saynoto0870.co.uk
Fact is that service numbers are usually answered quickly. You don’t wait 20-40 minutes with no one answering. But on those two days, loads of people were calling due to the hurricane. So it seems the model failed.
I wouldn’t make a fuss, if it cost me £15 and I was actually speaking to a BA person for 15 minutes or something. But having the phone go live whilst you wait and you’re not being ‘served’ is just bonkers!
Oct 26, 2017, 10:45 am
#44
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
I called about six times, most of the charges happened for the three last calls. Unfortunately, unlike that advert where the dad waited all day to get through ticket sales for a concert as a surprise for his daughter (how much did that phone call cost him?!), I have other things to do and sometimes can’t wait for BA to pick up the phone. So after waiting for like 20-40 mins, I do have to hang up due to other plans.
Ultinately there are two sides to this: wait times on BA (not good), and the charge that has been made by your phone operator.
Have you put a similar thread on any forums linked to your phone operator? What about something like moneyaavingexpert? Mumsnet etc to warm others of the problem to do with rip-off phone operators.
Oct 26, 2017, 10:47 am
#45
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
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But madfish... this is the thing. Some service numbers don't actually immediately go into the loop of hell! There is often a time where you just hear the phone ringing and sometimes it's combined with a message that they are busy, would you like to try later. You don't actually get charged anything for the wait!.
