British Airways Hiring Cabin Crew

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Old Oct 26, 17, 8:49 am
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Originally Posted by hockeyinsider View Post
I remember staying at the fabulous [mod: hotel name redacted] in downtown San Francisco for a week. It's the hotel also used by the British Airways crew. Every day for seven days there was a new crew coming in.

I remember overhearing some of the younger flight attendants complain at the pool about passengers in business-class on the flight they just serviced. None of them seemed to understand (1) how much business-class costs and (2) that people who pay that much money have certain expectations.

Part of the problem, of course, is the pay for these flight attendants is so low that few of them probably have ever been in a position where they could afford international travel in business-class, let alone first-class. Thus, they have no idea.

I remember reading about the famed Peninsula chain of hotels. They give each of their new hires a free weekend stay at one of their hotels, all of which are five-star hotels (often in the top five hotels in every market). They do this because they want their staff, across every department, to understand what their guests expect.
95% Of the traveling public will never be able to afford paying cash for international business class travel.

A poorly paid flight attendant has way more "experience" of what goes on in international premium class travel than the majority of people.

Of course, there is the possibility that some passengers who sit up front can be a bit snooty and the comments were justified. Or maybe not.

Better to not assume.
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Last edited by NWIFlyer; Oct 30, 17 at 4:30 pm
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Old Oct 26, 17, 9:58 am
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Originally Posted by hockeyinsider View Post
I remember overhearing some of the younger flight attendants complain at the pool about passengers in business-class on the flight they just serviced. None of them seemed to understand (1) how much business-class costs and (2) that people who pay that much money have certain expectations.
Originally Posted by CBear View Post
Of course, there is the possibility that some passengers who sit up front can be a bit snooty and the comments were justified.
The theory doesn't quite explain why business class passengers are - as a broad generalisation - worse than first class passengers.
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Old Oct 26, 17, 9:59 am
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Presumably the £12k and a bit basic is what any pension liabilities is based on......assuming 1) ba dont convince people to opt out and 2) said people last the full 50 years on £13k a year.
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Old Oct 26, 17, 10:05 am
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The pay is too low.
But they always have a queue of applicants.

Would increasing the pay attract better staff? Who knows.
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Old Oct 26, 17, 10:08 am
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Originally Posted by Globaliser View Post
The theory doesn't quite explain why business class passengers are - as a broad generalisation - worse than first class passengers.
More business class pax = more opportunities to end up with someone of poor temperament, so simple statistics for one.

Also, having it good but not as good as someone else irritates some, such as the group at GRU flying LH who were irritated to see my then relatively young self escorted into the waiting area for first class past their business class hoi polloi selves, while they were waiting in the business class line .

It can be considered an example of the silver vs. bronze medal thought process; people in first class are the gold medalists, they're happy. People in economy are the bronze medalists, they're happy they got a medal at all and perhaps more focused on the destination with an acceptance of the mediocrity that is economy these days. Remember that a significant percentage of people in this world will never travel to another country in their lifetime. Another significant percentage won't ever fly on a plane (my mother was one who never set foot on an aircraft in her lifetime). So, even flying economy can be a major achievement in a way; the bronze medal.

Business class is the silver medal. You're on a plane, probably with some sort of flat seat of varying quality and angle. Life is pretty good. But you've got just enough to know what you're not getting that is reserved for first class.
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Old Oct 26, 17, 10:17 am
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Bowman,
I am not sure it is like that. I suspect that crew just like to moan. Some planes have quite a few J seats, so there is always someone to moan about.
Also, there are very, very few F pax who pay for their seats. More staff, Avis and 241s than real paying pax. And seldom do the individuals pay.
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Old Oct 26, 17, 10:24 am
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Originally Posted by Ancient Observer View Post
Some planes have quite a few J seats, so there is always someone to moan about.
Like I said, statistics . More tickets for the nasty person lottery in business class.

Originally Posted by Ancient Observer View Post
I am not sure it is like that. I suspect that crew just like to moan.
I find most human beings like to moan honestly .
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Old Oct 26, 17, 10:43 am
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Few of my friends are moaners. Most of them are retired. We all know life is too short to moan.
Very bad service, no matter what the pay, is worthy of a moan, tho.
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Old Oct 26, 17, 11:58 am
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Originally Posted by hockeyinsider View Post
At a maximum of about US$27,000, I can see why. You could make more money as a bartender or waiter at a restaurant or hotel. McDonald's around where I live pays $11 an hour.

Then again, being a flight attendant shouldn't really be a career.

Why not?
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Old Oct 26, 17, 1:33 pm
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Originally Posted by hockeyinsider View Post
Then again, being a flight attendant shouldn't really be a career.
Why shouldn’t it be? There are plenty of staff not only on WW and EF; but also on MF that have made it so and good for them.
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Old Oct 27, 17, 5:34 am
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I am incredibly polite on flights. To other pax, ground staff, and especially to cabin crew. I have found over the years it has payed absolute dividends, whether that be in generous wine pours, extra service above what I'd expect in a given cabin, or even eg cockpit visits.

Plus it's just a nicer way to behave. If I am going to spend 12h in close proximity to people I'd much rather get on with them, at least as an opening gambit.
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Old Oct 27, 17, 5:42 am
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Originally Posted by Pascoe View Post
I am incredibly polite on flights. To other pax, ground staff, and especially to cabin crew. I have found over the years it has payed absolute dividends, whether that be in generous wine pours, extra service above what I'd expect in a given cabin, or even eg cockpit visits.

Plus it's just a nicer way to behave. If I am going to spend 12h in close proximity to people I'd much rather get on with them, at least as an opening gambit.
That's pretty much been my approach for 30+ years. Investing a few seconds in being nice to people (esp cabin crew as Pascoe points out) will pay off 95pct of the time.
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Old Oct 27, 17, 6:00 am
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Originally Posted by icegirl View Post
Would I be correct in saying the BA salary advertised is relative to OTE?

How do BA Mixed Fleet employment benefits compare to other carriers especially those such as say VS, EK, QF, AA, DL ?
Well for EK and EY for instance, the UAE doesn't tax salaries and the airlines provide free accommodation for crew. That makes the pay seem a lot higher.

I know the employment rights in the Middle East are a little less stringent than in Europe, but BA is hardly a big cuddly bear either.
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Old Oct 27, 17, 8:50 am
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In my experience poor staff on BA are rare.

My one occasion was on a shorthaul to Amsterdam in CE and halfway my fault but when they are bad they can be truly horrid!
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Old Oct 30, 17, 8:44 am
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Originally Posted by dsf View Post
I'm familiar with SF but don't recognise that hotel name, and neither does Google/hotels.com/etc
It was a typo. I meant San Diego. I was writing that post from San Francisco.
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