BA's Continuing Curtaination Chaos Conundrum...
#1
Moderator: British Airways Executive Club, Marriott Bonvoy
Original Poster
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031
BA's Continuing Curtaination Chaos Conundrum...
It's happened, again.
EU A319 flight, (divider was behind row 5 when booked), so put myself into 8A to give a margin.
48 hours out, the divider has moved.
MMB shows "08A - Confirmed" :
Seat map is below. I don't have a "Your Seat" icon anymore. So, where am I sitting ? Where is "8A (middle)" ?
So what to do ? FWIW, Flight is currently showing as 4Y / 8C.
1) Nothing, and hope the divider moves again, and I'm back in 8A. ?
2) Nothing, and hope I'm upgraded ?
3) Move myself to a window seat at the back ?
4) Rant at BA for such a cruddy elite customer experience ?
EU A319 flight, (divider was behind row 5 when booked), so put myself into 8A to give a margin.
48 hours out, the divider has moved.
MMB shows "08A - Confirmed" :
Seat map is below. I don't have a "Your Seat" icon anymore. So, where am I sitting ? Where is "8A (middle)" ?
So what to do ? FWIW, Flight is currently showing as 4Y / 8C.
1) Nothing, and hope the divider moves again, and I'm back in 8A. ?
2) Nothing, and hope I'm upgraded ?
3) Move myself to a window seat at the back ?
4) Rant at BA for such a cruddy elite customer experience ?
#3
Join Date: May 2013
Posts: 6,349
It's happened, again.
EU A319 flight, (divider was behind row 5 when booked), so put myself into 8A to give a margin.
48 hours out, the divider has moved.
MMB shows "08A - Confirmed" :
Seat map is below. I don't have a "Your Seat" icon anymore. So, where am I sitting ? Where is "8A (middle)" ?
So what to do ? FWIW, Flight is currently showing as 4Y / 8C.
1) Nothing, and hope the divider moves again, and I'm back in 8A. ?
2) Nothing, and hope I'm upgraded ?
3) Move myself to a window seat at the back ?
4) Rant at BA for such a cruddy elite customer experience ?
EU A319 flight, (divider was behind row 5 when booked), so put myself into 8A to give a margin.
48 hours out, the divider has moved.
MMB shows "08A - Confirmed" :
Seat map is below. I don't have a "Your Seat" icon anymore. So, where am I sitting ? Where is "8A (middle)" ?
So what to do ? FWIW, Flight is currently showing as 4Y / 8C.
1) Nothing, and hope the divider moves again, and I'm back in 8A. ?
2) Nothing, and hope I'm upgraded ?
3) Move myself to a window seat at the back ?
4) Rant at BA for such a cruddy elite customer experience ?
#8
Suspended
Join Date: Aug 2012
Location: Sin, HKG
Programs: SQ, BA CCR GGL
Posts: 626
'elite customer experience"??? Wrong airline I'm afraid
Am sure the response you receive will be more "nuanced" than other posters.Comments such as "use another airline", or "its cheap, what did you expect?" or "book further back next time" will likely not be thrown at you. Although if not one of your 4 a yearor an exclusive route I am not sure why you are on it.
Am sure the response you receive will be more "nuanced" than other posters.Comments such as "use another airline", or "its cheap, what did you expect?" or "book further back next time" will likely not be thrown at you. Although if not one of your 4 a yearor an exclusive route I am not sure why you are on it.
#9
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,143
I'm sure it will sort itself out as it always does and I'm sure CWS or some other Wizard will be along shortly with a detailed explanation.
Here is a similar thread.
Curtained-shifted, upgraded or none of the above?
Here is a similar thread.
Curtained-shifted, upgraded or none of the above?
Last edited by PETER01; Oct 23, 2017 at 11:20 am
#10
Join Date: Nov 2003
Location: Here and there
Programs: AA EXP
Posts: 1,551
I'm sure it will sort itself out as it always does and I'm sure CWS or some other Wizard will be along shortly with a detailed explanation.
Here is a similar thread.
Curtained-shifted, upgraded or none of the above?
Here is a similar thread.
Curtained-shifted, upgraded or none of the above?
#12
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, IHG Diamond
Posts: 356
So what to do ? FWIW, Flight is currently showing as 4Y / 8C.
1) Nothing, and hope the divider moves again, and I'm back in 8A. ?
2) Nothing, and hope I'm upgraded ?
3) Move myself to a window seat at the back ?
4) Rant at BA for such a cruddy elite customer experience ?
1) Nothing, and hope the divider moves again, and I'm back in 8A. ?
2) Nothing, and hope I'm upgraded ?
3) Move myself to a window seat at the back ?
4) Rant at BA for such a cruddy elite customer experience ?
#13
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,776
The 8A "Middle" bit is a red herring to Curtain Roulette: since the new seating maps came in, all sorts of seats have been called Middle (e.g. the A321 Club Europe seats) whether aisle or window. I think I even saw a real middle seat being described as aisle. Just a glitch with the new seat maps (and it occasionally happened on the old seat maps too). So you can safely ignore that bit, the seat map will correctly say where you would be.
However yes, in this case you have lost the current round of Curtain Roulette, it may be that you can't move either. I would normally agree that row 8 should have been fine (but why on earth didn't you select row 10????) if CE was row 5. Some routes (AMS, FRA, GVA) one can suspect that CE will go a fair way back, 5 is quite modest, but typical for some places like DUB.
If you can select, I would go for the best seat in ET that you can, since if the curtain does not move you won't be upgraded necessarily and the later you leave it, then Rendition Seat 25A may well beckon if everything else gets snaffled up. However I would then check every so often to see if you can get something better. Or if CE is decreased, you could take the risk on row 8 again......
However yes, in this case you have lost the current round of Curtain Roulette, it may be that you can't move either. I would normally agree that row 8 should have been fine (but why on earth didn't you select row 10????) if CE was row 5. Some routes (AMS, FRA, GVA) one can suspect that CE will go a fair way back, 5 is quite modest, but typical for some places like DUB.
If you can select, I would go for the best seat in ET that you can, since if the curtain does not move you won't be upgraded necessarily and the later you leave it, then Rendition Seat 25A may well beckon if everything else gets snaffled up. However I would then check every so often to see if you can get something better. Or if CE is decreased, you could take the risk on row 8 again......
#14
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
It's happened, again.
EU A319 flight, (divider was behind row 5 when booked), so put myself into 8A to give a margin.
48 hours out, the divider has moved.
MMB shows "08A - Confirmed" :
Seat map is below. I don't have a "Your Seat" icon anymore. So, where am I sitting ? Where is "8A (middle)" ? ...
EU A319 flight, (divider was behind row 5 when booked), so put myself into 8A to give a margin.
48 hours out, the divider has moved.
MMB shows "08A - Confirmed" :
Seat map is below. I don't have a "Your Seat" icon anymore. So, where am I sitting ? Where is "8A (middle)" ? ...
#15
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
I'm always having this sort of trouble at Waitrose
I carefully select a particular cut of meat at the deli counter, pay for it at the check-out ..... and it's safely mine. Well ....until a member of staff rushes after me once I've left the store. They say they need my meat back to give to another customer :"We've got another piece for you" (but it's never as good as the one I selected myself .....)
I carefully select a particular cut of meat at the deli counter, pay for it at the check-out ..... and it's safely mine. Well ....until a member of staff rushes after me once I've left the store. They say they need my meat back to give to another customer :"We've got another piece for you" (but it's never as good as the one I selected myself .....)