I'm sorry sir, but I'm going to have to report you to British Airways
#46
Join Date: Apr 2011
Location: Scots girl in London
Programs: BAEC Silver
Posts: 257
on the other hand, the passengers' behaviour was both rude and unreasonable.
#47
Join Date: Jul 2012
Location: HKG
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Which part do you consider rude? It seems that the purser's words were definitely (and deliberately) extremely polite despite the substance of the message being perfectly clear that the behaviour of the parents was unacceptable and constituted a potential safety risk for future passengers.
And i would not be surprised that an offended pax could escalate this, and say that the purser had no business saying the things they said.
#48
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,424
If it was not something that could reasonably be carried through, then the actions seem to be bullying by the staff member and that is rude rather than polite regardless on how the person said it imo
#49
Join Date: Feb 2007
Location: FL350, seat 0k
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I don't think there is ever a dull moment on the Tel-a-Viv service (although that's not quite how the crew describe the manners of the passengers).
Amazingly the Jordan flights and the Beirut flights are totally different with regards to customer behaviour and yet are a stones throw away.
Amazingly the Jordan flights and the Beirut flights are totally different with regards to customer behaviour and yet are a stones throw away.
#50
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,085
You think it is ok for crewmembers to threaten passengers with such things as claiming that the aeroplane will need to be taken out of service and that they will be reported to BA with what seems to be implicit that BA would hold them liable?
Asking to clean up after themselves is one thing, but threatening passengers I find hard to see as acceptable
Asking to clean up after themselves is one thing, but threatening passengers I find hard to see as acceptable
#51
Join Date: Feb 2007
Location: FL350, seat 0k
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other airlines charge for damage to aircraft, i personally think we should issue tickets like parking attendants do and charge passengers for the damage. Im sure Pucci has seen far worse than I but I've seen horrid items dumped in disgusting places on planes, I've watched passengers just vomit onto a seat or window with no attempt to get a sick back, I've watched them pull arm rests off seats, stand on parts they shouldn't do, pull window blinds off... the toilets are always the worst. It was worse when I flew for Thomas Cook, may as well have been the chimps tea party.
#52
Join Date: Feb 2002
Location: NorCal
Posts: 658
Honestly, absent the purser calling them names or otherwise using foul language, I can't think of a way that this could be considered "going too far". And I have "youngish" kids.
Honestly, I think airlines should have a "ban" list. It can't possibly be worth it monetarily to allow these passengers to keep flying.
Honestly, I think airlines should have a "ban" list. It can't possibly be worth it monetarily to allow these passengers to keep flying.
#53
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
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Young child makes a mess! - must be a slow news day somewhere
5 secs is all it takes for a toddler to pull over a food tray - presume that is what happened here. It sounds like the parents responded immediately to a request to clean - going above and beyond IMO.
5 secs is all it takes for a toddler to pull over a food tray - presume that is what happened here. It sounds like the parents responded immediately to a request to clean - going above and beyond IMO.
#54
Join Date: Feb 2010
Location: ORD
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Posts: 9,882
Perhaps they will sell it on board ? Another profit center....
I can visualize the chagrin on your part about your child. Many of us have been there.
. Do you mean you had no meal on this flight ? Did you ask for it ?
So far I have read two comments about " those kind of people" and now the world needs "Brits" to clean it up. How do we assume these were not British/ UK citizens ? Hope the Mods are listening.
A couple of years ago I had a horrible journey back from BKK. My daughter, who has 18 months old at the time, was being a real PITA, fidgeting, screaming and being generally annoying. It was a packed CW cabin which didn't make things any better.
Then she puked on the floor, right under where the table sits. Aarrrgh. So there was me, hands full of kitchen roll or whatever I found in the galley, wiping up barf. The crew were useless too, trying to make light of it, when I was clearly frustrated about it. And they didn't bother bringing me my meal.
Then my daughter barfed again, "luckily" on me, so it was easier to clean up.
OK, so not quite the same as the original post, but some of us are conscious of our little ones.
The sad thing was the poor little thing came up with spots a couple of days later; she'd caught a terrible bout of chickenpox (blisters everywhere; the worst I've seen). Made me feel bad for being so frustrated with her as she must have been feeling terrible.
At least we weren't in Y though.
Then she puked on the floor, right under where the table sits. Aarrrgh. So there was me, hands full of kitchen roll or whatever I found in the galley, wiping up barf. The crew were useless too, trying to make light of it, when I was clearly frustrated about it. And they didn't bother bringing me my meal.
Then my daughter barfed again, "luckily" on me, so it was easier to clean up.
OK, so not quite the same as the original post, but some of us are conscious of our little ones.
The sad thing was the poor little thing came up with spots a couple of days later; she'd caught a terrible bout of chickenpox (blisters everywhere; the worst I've seen). Made me feel bad for being so frustrated with her as she must have been feeling terrible.
At least we weren't in Y though.
. Do you mean you had no meal on this flight ? Did you ask for it ?
So far I have read two comments about " those kind of people" and now the world needs "Brits" to clean it up. How do we assume these were not British/ UK citizens ? Hope the Mods are listening.
#56
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,167
I said ''those type of people'' but I fail to see what the racist connection is with such a comment. It wouldn't surprise me in the least if they were English.
#57
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,259
"Our customers have told us that each passenger has their own standards of cleanliness. We have therefore stopped all cleaning of our aeroplanes. Instead, passengers will board 10 minutes earlier than at present, and will clean their area of the aeroplane. To assist in this, disinfectant wipes will be available in packs of 4, each costing 1.00 or $2.00."
#58
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#59
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
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There is a very straightforward procedure in place for CSD/CSMs to report passenger issues to their hierarchy, that is what would be used. All airlines have similar protocols, as cases such as drunkenness, insulting or aggressive behaviour, vandalism/damaging plane fixtures, refusing to comply with crew instructions, etc all occur. Reporting is, basically, what (or rather one of the things that) crew are asked to do.
#60
Join Date: Feb 2010
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