BA Lounge at Toronto YYZ [own lounge closed 31 Oct 2017, now Plaza Premium]
Jun 12, 2018, 9:15 am
#376
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilège, Air Canada Aeroplan
Posts: 369
Reopened - as a BA lounge or as an extension of Plaza Premium?
Jun 15, 2018, 6:30 pm
#377
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
First time through YYZ, but from what I can see, the latter.
PP branding visible and at checkin the agent admitted he hadn't yet visited but understood it to be an extension of PP into the old BA space.
Turn right at podium for F/OWE, left for CW/OWS, small space in F, food just light nibbles but there appeared to be table service after a fashion for drinks (in so much as a ninja-esque staff member refilled my champers while seated)
Views over taxiway/runway, pleasant but small space
PP branding visible and at checkin the agent admitted he hadn't yet visited but understood it to be an extension of PP into the old BA space.
Turn right at podium for F/OWE, left for CW/OWS, small space in F, food just light nibbles but there appeared to be table service after a fashion for drinks (in so much as a ninja-esque staff member refilled my champers while seated)
Views over taxiway/runway, pleasant but small space
Jun 16, 2018, 6:44 am
#378
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilège, Air Canada Aeroplan
Posts: 369
Sounds like the layout of old lounge. No pre-flight dining?
Jun 16, 2018, 6:49 am
#379
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
Not that I was aware of, but I must stress I am not familiar with the lounge in either current or previous incarnations, having passed through it a total of once.
There were some tables of 2 in a small section that could have been intended for dining, but I didn't sit there, and didn't notice anyone else doing so. I was in as a GCH rather than F passenger if relevant
There were some tables of 2 in a small section that could have been intended for dining, but I didn't sit there, and didn't notice anyone else doing so. I was in as a GCH rather than F passenger if relevant
Jun 16, 2018, 7:23 am
#380
Join Date: Sep 2009
Location: Canada
Posts: 47
My Parents went through the "new" (Previous BA old lounge) earlier in the week. Said it was the exact same decor and furniture as previous lounge. They were travelling WTP and had access to a similar style buffet that was on offer in the PP lounge... Roast Beef and Yorkshire's.
Jun 21, 2018, 10:22 am
#381
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilège, Air Canada Aeroplan
Posts: 369
So odd that they have gone for this Plaza Premium model which as far as I know isn't replicated elsewhere? Doesn't seem any rhyme or reason to it when other places in North America are getting totally new BA lounges.
Jun 21, 2018, 10:31 am
#382
Join Date: Feb 2011
Location: EWR
Programs: CX Green | UA Silver | Marriott Lifetime Platinum | Hyatt Globalist | Hilton Gold | AA EXP
Posts: 813
It's a BA lounge run by Plaza Premium. It has BA logo and you can't access it using priority pass so as a customer, I don't consider it as extension of Plaza Premium next door. However, from operational perspective I think it is an extension. There's no shower facility in the BA lounge but when I mentioned I need to use one, they escorted me to the PP lounge next door.
Jun 21, 2018, 10:46 am
#383
Join Date: Aug 2012
Posts: 2,676
I'm going through next week so I'll be fascinated to see.
But is this really all we're getting ... the same lounge ... but under new management ... ?
Every time I went through the PP lounge I had a peek in the door of the BA lounge and never saw any evidence of refurbishment going on - so I don't *quite* understand this.
Assuming there's been little done (and the fact was - you could see the old lounge's furniture in the F section of the PP lounge ... so you've got to assume it's been moved back) ...
1) Why was it shut in the first place?
2) Why has it taken so long to re-open?
3) Was it really worth annoying customers?
But is this really all we're getting ... the same lounge ... but under new management ... ?
Every time I went through the PP lounge I had a peek in the door of the BA lounge and never saw any evidence of refurbishment going on - so I don't *quite* understand this.
Assuming there's been little done (and the fact was - you could see the old lounge's furniture in the F section of the PP lounge ... so you've got to assume it's been moved back) ...
1) Why was it shut in the first place?
2) Why has it taken so long to re-open?
3) Was it really worth annoying customers?
Jun 21, 2018, 10:46 pm
#384
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I'm going through next week so I'll be fascinated to see.
But is this really all we're getting ... the same lounge ... but under new management ... ?
Every time I went through the PP lounge I had a peek in the door of the BA lounge and never saw any evidence of refurbishment going on - so I don't *quite* understand this.
Assuming there's been little done (and the fact was - you could see the old lounge's furniture in the F section of the PP lounge ... so you've got to assume it's been moved back) ...
1) Why was it shut in the first place?
2) Why has it taken so long to re-open?
3) Was it really worth annoying customers?
But is this really all we're getting ... the same lounge ... but under new management ... ?
Every time I went through the PP lounge I had a peek in the door of the BA lounge and never saw any evidence of refurbishment going on - so I don't *quite* understand this.
Assuming there's been little done (and the fact was - you could see the old lounge's furniture in the F section of the PP lounge ... so you've got to assume it's been moved back) ...
1) Why was it shut in the first place?
2) Why has it taken so long to re-open?
3) Was it really worth annoying customers?
Jun 22, 2018, 8:55 am
#385
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilège, Air Canada Aeroplan
Posts: 369
Jun 29, 2018, 5:26 pm
#386
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilège, Air Canada Aeroplan
Posts: 369
Doesn't sound too bad though still wonder why they had to close the lounge for so long and annoy so many people only to end up with...pretty much the same lounge!
Are there any BA staff present or all PP?
Are there any BA staff present or all PP?
Jun 30, 2018, 8:13 am
#388
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilège, Air Canada Aeroplan
Posts: 369
Shame. I wonder if we'll see more lounges moving to this model? Thanks for taking the time to update us on the changes. I'll see for myself in a couple of weeks.
Jul 19, 2018, 2:59 am
#389
Join Date: Dec 2012
Location: Toronto
Programs: BA Silver, VIPorter, VIA Preference: Privilège, Air Canada Aeroplan
Posts: 369
Passed through at the weekend. Pretty much back to how it was, albeit with more limited drinks selection and PP staff. As an aside, and not sure if one is 'allowed' to ask this, but why are PP staff ALWAYS East Asian?!
Lovely BA lady on check in suggested that this was not the end of the changes / renovations however - though I wasn't entirely clear what might be next.
Lovely BA lady on check in suggested that this was not the end of the changes / renovations however - though I wasn't entirely clear what might be next.
Jul 22, 2018, 3:06 am
#390
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,210
Housekeeping notice
As the BA lounges have now reopened (under Plaza Premium management), recent reports and discussion have been moved to a new dedicated thread.
Toronto YYZ British Airways Lounges
Prospero
Moderator: BA forum
Toronto YYZ British Airways Lounges
Prospero
Moderator: BA forum