Baxterstorey contract renewal?
Oct 10, 2017, 3:00 pm
#16
Join Date: Jul 2015
Programs: BAEC Gold
Posts: 44
You'll find that it isn't just the supplier that matters but also the budget. I'm currently working on site with a client who uses the same caterer as my company, but the difference is quality is huge. All about how much £££ can be allocated to it... but we know what that means with BA these days.
Oct 10, 2017, 3:53 pm
#17
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,558
Oct 10, 2017, 4:03 pm
#18
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Three hours is about the most I can take (although boredom slowly starts to creep in at anything beyond two).
I can only assume an eleven hour stint is self-inflicted. You owe it to yourself - surely - to get into town and see/do something ......
Oct 10, 2017, 4:28 pm
#19
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Bronze, Hilton Gold
Posts: 2,129
Oct 10, 2017, 4:35 pm
#20
Join Date: Aug 2014
Posts: 995
Close friend of mine has spent the best part of his career working in the airline industry and is a supplier to BA. His comment was that BA procurement will ask for/ expect a reduction in costs on renewal so I think we can all guess what effect this will have on the food quality in all the lounges they service at LHR. Did not BaxterStorey win the contract in the first place by being cheaper than the incumbent supplier?
Oct 10, 2017, 5:10 pm
#21
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,210
Close friend of mine has spent the best part of his career working in the airline industry and is a supplier to BA. His comment was that BA procurement will ask for/ expect a reduction in costs on renewal so I think we can all guess what effect this will have on the food quality in all the lounges they service at LHR. Did not BaxterStorey win the contract in the first place by being cheaper than the incumbent supplier?
Oct 10, 2017, 10:57 pm
#23
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
Did notice on my last T5 lounge visit that the offerings appeared to resemble the slop of BS yesteryear. Maybe it was to try and keep the mice away 
S
S
Oct 11, 2017, 1:20 am
#25
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
The story goes, may be untrue, that BS was legged over by the old supplier on TUPE.
As you know, you are obliged to take on the existing staff on existing contracts. So, on the last day, the old contractor gave all the staff a big pay rise and there were a huge number of promotions of unsuitable people. BS was legally obliged to honour all this.
As you know, you are obliged to take on the existing staff on existing contracts. So, on the last day, the old contractor gave all the staff a big pay rise and there were a huge number of promotions of unsuitable people. BS was legally obliged to honour all this.
Oct 11, 2017, 2:08 am
#26
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,746
Really surprised at that. In a number of contracts I have seen there are clauses that material changes, i.e. significant ones cannot be made be made either 30 or 60 days before the contract coming into force unless agreed to by both parties, to prevent exactly this.
Oct 11, 2017, 3:01 am
#27
Join Date: May 2013
Posts: 6,349
The story goes, may be untrue, that BS was legged over by the old supplier on TUPE.
As you know, you are obliged to take on the existing staff on existing contracts. So, on the last day, the old contractor gave all the staff a big pay rise and there were a huge number of promotions of unsuitable people. BS was legally obliged to honour all this.
As you know, you are obliged to take on the existing staff on existing contracts. So, on the last day, the old contractor gave all the staff a big pay rise and there were a huge number of promotions of unsuitable people. BS was legally obliged to honour all this.
When negotiating contract changes of this type where TUPE is involved the new contractor will generally have some clause which protects against this and allows them to pass such costs on via the contract price. Otherwise it is easy for an outgoing contractor who is sour at losing out to stitch up the new incumbent.
As experienced contractors I doubt BS would fall for that schoolboy error.
Oct 11, 2017, 8:06 am
#29
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
I find that very hard to believe.
When negotiating contract changes of this type where TUPE is involved the new contractor will generally have some clause which protects against this and allows them to pass such costs on via the contract price. Otherwise it is easy for an outgoing contractor who is sour at losing out to stitch up the new incumbent.
As experienced contractors I doubt BS would fall for that schoolboy error.
When negotiating contract changes of this type where TUPE is involved the new contractor will generally have some clause which protects against this and allows them to pass such costs on via the contract price. Otherwise it is easy for an outgoing contractor who is sour at losing out to stitch up the new incumbent.
As experienced contractors I doubt BS would fall for that schoolboy error.
Oct 11, 2017, 8:12 am
#30
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
