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-   -   BA not honouring 'mistake' F fare to Equador (https://www.flyertalk.com/forum/british-airways-executive-club/1870655-ba-not-honouring-mistake-f-fare-equador.html)

Flame3601 Oct 5, 2017 2:09 pm

BA not honouring 'mistake' F fare to Equador
 
BA not honouring the cheap first class fares to Ecuador that was posted about 2 days ago , they are "mistake fares" according to BA !? :(


(Ermm FYI my post was in another thread as a singular post , seems a mod has made it into a thread ? )

obduro Oct 5, 2017 3:44 pm


Originally Posted by Flame3601 (Post 28898029)
BA not honouring the cheap first class fares to Ecuador that was posted about 2 days ago , they are "mistake fares" according to BA !? :(

In fairness, c.£800 return to South America, from LHR, in F, is clearly a mistake. Win some, lose some.

KARFA Oct 5, 2017 3:54 pm


Originally Posted by Flame3601 (Post 28898029)
BA not honouring the cheap first class fares to Ecuador that was posted about 2 days ago , they are "mistake fares" according to BA !? :(

Come on, they are mistake fares. Anyway, there is extensive discussion on the threads on the premium fares board about the issue.

Tobias-UK Oct 5, 2017 3:54 pm


Originally Posted by obduro (Post 28898341)
In fairness, c.£800 return to South America, from LHR, in F, is clearly a mistake. Win some, lose some.

Quite, apparently it was a misfiled economy fare.

Blueboys999 Oct 5, 2017 8:39 pm


Originally Posted by Tim_T (Post 28897854)
i like the MAN PHL flight for this reason, immigration is pretty pain free with nothing international typically landing at the same time

That more or less less matches my own experience but I usually look to start my trips in DUB so no immigration issues in the US at all. In the past it also has tended to be much cheaper although the halcyon days of a couple of years ago may never return I fear.

Edgerfly Oct 6, 2017 1:46 am


Originally Posted by KARFA (Post 28898378)
Come on, they are mistake fares. Anyway, there is extensive discussion on the threads on the premium fares board about the issue.

There was no way to know this Ecuador fare was a for sure a mistake fare. First off, plenty of time had lapsed before they announced it was a mistake. In addition BA/AA offered flights a year ago DUB-HNL for $600 in Premium cabins. Someone posted they flew BA F from DXB-AUS on BA F for $1200. BA often releases flash F sales at this time of the year. If you go right now on the premium fare deals forum there are plenty of fares you could pick out that you would think were mistake fares and they are not. There was no reason to assume this BA trip, which was half in J, wasn’t some flash sale. It’s not as cut and dry as some people are making it out to be.

So now BA just gets to arbitrarily cancel these itineraries because people got a good deal, and BA doesn’t like the fare they got? Well they shouldn’t have published the fare then. To make matters even more insulting, they didn’t even bother to acknowledge or take any responsibility for the mistake in the letter they sent out explaining they were cancelling tickets and insist they “aren’t responsible for money lost” as a result of them booking, confirming, and issuing these tickets. So people with repositioning tickets, hotels, and fees charged by travel agencies, at least according to BA, it’s the passengers problem.

But if I had wanted to cancel or change dates on this ticket, I would have been charged exuberant fees, however BA gets to just cancel the tickets and not reimburse anyone for anything. How is that fair in anyway?

Calchas Oct 6, 2017 1:52 am


Originally Posted by Edgerfly (Post 28899550)
There was no way to know this Ecuador fare was a for sure a mistake fare.

Inspection of the fare rules will reveal a lot of information about the fare.

mikeyfly Oct 6, 2017 1:54 am


Originally Posted by Edgerfly (Post 28899550)
There was no way to know this Ecuador fare was a for sure a mistake fare. First off, plenty of time had lapsed before they announced it was a mistake. In addition BA/AA offered flights a year ago DUB-HNL for $600 in Premium cabins.

This is nonsense - the most recent DUB-HNL was approx 20 months ago for £1,100.

Ethics around BA's cancellation behaviour aside, this really was an obvious error fare.

rossmacd Oct 6, 2017 1:57 am


Originally Posted by Edgerfly (Post 28899550)
There was no way to know this Ecuador fare was a for sure a mistake fare. First off, plenty of time had lapsed before they announced it was a mistake. In addition BA/AA offered flights a year ago DUB-HNL for $600 in Premium cabins. Someone posted they flew BA F from DXB-AUS on BA F for $1200. BA often releases flash F sales at this time of the year. If you go right now on the premium fare deals forum there are plenty of fares you could pick out that you would think were mistake fares and they are not. There was no reason to assume this BA trip, which was half in J, wasn’t some flash sale. It’s not as cut and dry as some people are making it out to be.

So now BA just gets to arbitrarily cancel these itineraries because people got a good deal, and BA doesn’t like the fare they got? Well they shouldn’t have published the fare then. To make matters even more insulting, they didn’t even bother to acknowledge or take any responsibility for the mistake in the letter they sent out explaining they were cancelling tickets and insist they “aren’t responsible for money lost” as a result of them booking, confirming, and issuing these tickets. So people with repositioning tickets, hotels, and fees charged by travel agencies, at least according to BA, it’s the passengers problem.

But if I had wanted to cancel or change dates on this ticket, I would have been charged exuberant fees, however BA gets to just cancel the tickets and not reimburse anyone for anything. How is that fair in anyway?

Will you please give it a rest, we've heard you. Now take relevant legal action should you wish, or chalk it up to experience. This forum does not need to be littered with ongoing debate on these fares, errors or not. It has been done time and time again and always results in the same outcome.

Edgerfly Oct 6, 2017 1:59 am


Originally Posted by Calchas (Post 28899564)
Inspection of the fare rules will reveal a lot of information about the fare.

What about them? I don’t know about you, but I imagine 99.9% of people see a good deal and book it. They don’t comb over the fine print thinking BA is going to just cancel their ticket.

Think of the sweeping power this precedent now sets for BA. Booked a really good deal in any class of service on BA? Too bad, BA could cancel it anytime they want and claim it’s a mistake fare. This is not okay on any level. Let alone how rules and change fees apply to the customer, but when BA makes a mistake they don’t have to play by the same rules, and can just cancel your ticket if they feel like it. It totally strips passengers of any rights. Why does BA get to operate outside rules, and do as they please after a ticket has been confirmed and issued with a ticket number?

Edgerfly Oct 6, 2017 2:01 am


Originally Posted by mikeyfly (Post 28899568)
This is nonsense - the most recent DUB-HNL was approx 20 months ago for £1,100.

Ethics around BA's cancellation behaviour aside, this really was an obvious error fare.

And this fare was £797 and a shorter distance then DUB-HNL which was honored. So why would I assume this is a mistake fare?

Calchas Oct 6, 2017 2:07 am


Originally Posted by Edgerfly (Post 28899575)
Think of the sweeping power this precedent now sets for BA.

In England, the precedent was set in 1939. I imagine Seattle has a similar common law interpretation of mistakes. If it doesn't, bring your claim. Arguing about old dead fares is not productive.

Edgerfly Oct 6, 2017 2:14 am

Nobody is arguing. I’m just showing people what a dangerous precedent this sets, and the abusive over reaching power it grants BA.

lost_in_translation Oct 6, 2017 2:20 am


Originally Posted by Edgerfly (Post 28899575)
What about them? I don’t know about you, but I imagine 99.9% of people see a good deal and book it. They don’t comb over the fine print thinking BA is going to just cancel their ticket.

Think of the sweeping power this precedent now sets for BA. Booked a really good deal in any class of service on BA? Too bad, BA could cancel it anytime they want and claim it’s a mistake fare. This is not okay on any level. Let alone how rules and change fees apply to the customer, but when BA makes a mistake they don’t have to play by the same rules, and can just cancel your ticket if they feel like it. It totally strips passengers of any rights. Why does BA get to operate outside rules, and do as they please after a ticket has been confirmed and issued with a ticket number?

You're talking total rubbish. I imagine 99.9% *do not* just book an F fare that's the same price as economy normally is on the route without at least considering if it could be a mistake. There are also several reasons an airline can legally cancel an itinerary after it is ticketed, so that's a non-starter. I'm not even going to comment on the comedy hyperbole of 'it strips passengers of any rights'.

Good luck with your legal claim, I'd save your arguments for that rather than wasting your time arguing with people here over it.

Mods: would be great if someone could put all this discussion in a separate thread somewhere so that this thread can go back to highlighting good premium cabin deals! :)

Edgerfly Oct 6, 2017 2:26 am


Originally Posted by KARFA (Post 28899617)
The thread is not for specific discussion of the legal issues around any fare so please do not take the thread off topic Edgerfly. I notice based on your prodigious posting on the issue you are already aware of the thread related to this specific fare on the mileage run board so perhaps continue your comments on there.

Understood. And my intentions are not to argue, or make anyone upset. All I want to do is show that the logic of BA can do as they please and cancel tickets whenever they feel like it, arbitrarily, is a dangerous precedent to set. I’ve made my point (I hope) and will not bother you any longer.

Cheers


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