BA Avios booking cancelled by Qantas
Oct 3, 2017, 1:43 am
#1
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BA Avios booking cancelled by Qantas
I booked economy avios reward bookings via BA for flights between Sydney and Brisbane at 9am and 10am on the morning I arrive from London on BA. In this way I hoped to cover the possibility of delay for limited cost. Qantas have since cancelled the 10am booking (no notification yet received from either QF or BA 5 days later).
If asked I would have preferred to keep the later booking. My reason for posting is to share that QF seem to remove multiple same day bookings and also to ask if anyone has any idea how log it will be before I receive a refund of the (small) amount of avios and cash?
If asked I would have preferred to keep the later booking. My reason for posting is to share that QF seem to remove multiple same day bookings and also to ask if anyone has any idea how log it will be before I receive a refund of the (small) amount of avios and cash?
Oct 3, 2017, 2:27 am
#2
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I booked economy avios reward bookings via BA for flights between Sydney and Brisbane at 9am and 10am on the morning I arrive from London on BA. In this way I hoped to cover the possibility of delay for limited cost. Qantas have since cancelled the 10am booking (no notification yet received from either QF or BA 5 days later).
If asked I would have preferred to keep the later booking. My reason for posting is to share that QF seem to remove multiple same day bookings and also to ask if anyone has any idea how log it will be before I receive a refund of the (small) amount of avios and cash?
If asked I would have preferred to keep the later booking. My reason for posting is to share that QF seem to remove multiple same day bookings and also to ask if anyone has any idea how log it will be before I receive a refund of the (small) amount of avios and cash?
Oct 3, 2017, 2:45 am
#3
Join Date: Aug 2012
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Posts: 308
Had something similar with an ADL-BNE booking for Jan 2018 but was offered an immediate alternative via email, which in fact just changed the flight to a Qantaslink flight number arriving 5 minutes earlier. MMB shows ''flight cancelled'' in a big red box, but when I drill into it, it shows the new details. So check your email and MMB carefully.
Oct 3, 2017, 5:22 am
#4
Moderator: British Airways Executive Club
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Had something similar with an ADL-BNE booking for Jan 2018 but was offered an immediate alternative via email, which in fact just changed the flight to a Qantaslink flight number arriving 5 minutes earlier. MMB shows ''flight cancelled'' in a big red box, but when I drill into it, it shows the new details. So check your email and MMB carefully.
The OP is talking about QF cancelling one of his bookings (he booked two flights on the same day, one at 9 am and another at 10 am) rather than a cancelled flight.
OP, I assume that the 10 am flight isn't actually cancelled?
Oct 3, 2017, 8:16 am
#6
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Most airline forbid multiple unticketed reservations but take no action with ticketed ones. BA won't cancel a duplicate booking if it is ticketed. Many other airlines won't cancel either.
Oct 3, 2017, 8:26 am
#7
Join Date: May 2005
Posts: 166
I would have just have the later booking. Previously, Qantas have moved me onto an earlier flight (at no charge) from Sydney to Canberra on arrival at their domestic transfer centre (once you come out of International arrivals). Wouldn't expect this to happen every time, but it was certainly proactively offered to me.
Oct 3, 2017, 8:52 am
#8
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Thanks for the replies. I booked the 10 am flight originally and a day or so later the 9am. I haven’t had any email from either BA or QF just a notification from MyFlights. MMB on BA tells me to contact the operating airline and MMB on QF suggests I contact my travel agent!
The flight is operating and if I had been contacted I would have opted to stay with the 10am flight and consumed more barista coffee in the lounge.
I have now found a use for some orphan Virgin Australia miles for a later flight that I wouldn’t be using any other way.
The flight is operating and if I had been contacted I would have opted to stay with the 10am flight and consumed more barista coffee in the lounge.
I have now found a use for some orphan Virgin Australia miles for a later flight that I wouldn’t be using any other way.
Oct 3, 2017, 9:15 am
#9
Join Date: Apr 2017
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Thanks for the replies. I booked the 10 am flight originally and a day or so later the 9am. I haven’t had any email from either BA or QF just a notification from MyFlights. MMB on BA tells me to contact the operating airline and MMB on QF suggests I contact my travel agent!
The flight is operating and if I had been contacted I would have opted to stay with the 10am flight and consumed more barista coffee in the lounge.
I have now found a use for some orphan Virgin Australia miles for a later flight that I wouldn’t be using any other way.
The flight is operating and if I had been contacted I would have opted to stay with the 10am flight and consumed more barista coffee in the lounge.
I have now found a use for some orphan Virgin Australia miles for a later flight that I wouldn’t be using any other way.
https://www.qantas.com/agents_us/dyn.../policies/dupe
Oct 3, 2017, 9:46 am
#10
Join Date: Apr 2014
Location: Paynesville, Vic
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Just to reinforce a previous post about QF flexibility. I normally book a domestic QF flight Syd-Mel ideally about 2-4 hrs after the planned arrival of my international flight (subject to avios availability that is) and ask at QF domestic check in if a seat is available if I am in time to catch an earlier flight as often happens as normally HBO. So far if a seat has been available it has been allocated FOC (unlike BA). I have booked using the same ploy for Dec 23 flight; arrive Syd 0945 ish and have avios J at 1500 (as no preferred earlier avios reward flight to Mel was available). If no earlier seat is available on the day, then no real dramas, just transfer and hang around in the lounge a bit longer.
OF
OF
Oct 3, 2017, 10:40 am
#11
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With revenue domestic tickets, QF have become much more strict on same day change lately, unless you are booked on Flex in which case they are very flexible (but that's part of the booking condition anyway).
They would still agree to move you if it's more convenient for them to move you, but as a general rule, unless you booked a flex ticket, you often cannot change it on the day at all (even if you want to pay the change fee) unless you forfeit the fare and buy a new one.
Also bear in mind that QF (domestic transfer desk at the international terminal, at least) generally do not accept baggage check-in for domestic flights until 5 hours before the flight.
They would still agree to move you if it's more convenient for them to move you, but as a general rule, unless you booked a flex ticket, you often cannot change it on the day at all (even if you want to pay the change fee) unless you forfeit the fare and buy a new one.
Also bear in mind that QF (domestic transfer desk at the international terminal, at least) generally do not accept baggage check-in for domestic flights until 5 hours before the flight.
Oct 3, 2017, 12:41 pm
#12
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They would still agree to move you if it's more convenient for them to move you, but as a general rule, unless you booked a flex ticket, you often cannot change it on the day at all (even if you want to pay the change fee) unless you forfeit the fare and buy a new one.
Oct 3, 2017, 4:52 pm
#13
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That seems to be consistent with Qantas' Duplicate Booking Policy, wherein the oldest booking is cancelled. The note in the PNR is also per policy.
https://www.qantas.com/agents_us/dyn.../policies/dupe
https://www.qantas.com/agents_us/dyn.../policies/dupe
Oct 3, 2017, 8:58 pm
#14
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The solution is to book a flexible ticket and change as needed. Qantas is not the only airline to cancel duplicate/impossible bookings
Oct 4, 2017, 1:54 am
#15
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