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FAQ : Status of on-board WiFi rollout on BA aircraft

Old Oct 1, 2017, 2:57 am
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Last edit by: sigma421
Onboard WiFi has been introduced to BA's fleet and is being marketed as Highlife Connect. This thread is to track the rollout. See https://www.britishairways.com/en-gb.../wifi-on-board for BA's FAQ on the system.



Long-haul aircraft with WiFi fitted

A350-1000 - All fitted (12 aircraft).

A380 - All fitted (12 aircraft)

777-200ER - All fitted (43 aircraft)

777-300ER - All fitted (16 aircraft)

787-8 - 0/12 aircraft

787-9 - 14/18 aircraft

G-ZBKA, G-ZBKB, G-ZBKC, G-ZBKD, G-ZBKG, G-ZBKH, G-ZBKI, G-ZBKJ, G-ZBKK, G-ZBKL, G-ZBKM, G-ZBKN, G-ZBKO, G-ZBKP

787-10 - All fitted (2 aircraft).


BA are currently trialling free WiFi in first class cabins. For those in other cabins the current cost on all long-haul aircraft is:
  • 1 hour: £7.99
  • 4 hours: £17.99
  • Full flight: up to £23.99 depending on route

Note that prices and services offered are subject to change.
Long-haul aircraft still to be fitted with WiFi

787-8 - G-ZBJA/B/C/D/E/F/G/H/I/J/K/M

787-9 - G-ZBKE/F/R/S
Short-haul and mid-haul aircraft known to have WiFi fitted and enabled

The majority of aircraft have wi-fi equipment fitted with the exception of those expected to retire within the next few years. Wi-fi equipment is installed after delivery and the rate at which this happens appears to have slowed down post-COVID.
A319 - 12/29 Aircraft

G-EUOA
G-EUPL/M/N/O/P/R/S/T/U/Y/Z

A320 - 61/67 Aircraft

G-EUUA/B/C/E/F/G/H/I/J/K/L/M/N/O/P/R/T/U/V/W/X/Y/Z
G-EUYA/B/D/E/G/H/I/J/K/L/M/N/O/P/R/S/T/U/V/W/X
G-GATH/J/K/M/N/P/R/S/U
G-MEDK
G-MIDO/S/T/X/Y
G-TTOB/E

A320neo - 17/20 Aircraft

G-TTNA/B/C/D/E/F/G/H/I/J/K/L/M/N/O/P/Q/R

Wi-fi installation has not yet occurred for aircraft delivered from October 2022 onwards.

A321 - 15/18 Aircraft

G-EUXC/D/E/F/G/H/I/J/K/L/M
G-MEDL/M/N

A321neo - All fitted (10 aircraft)

The price of WiFi on short-haul flights varies according to the length of the route. The following prices are known:

Messaging - £1.99 or £2.99 depending on flight distance.

Browse & Stream (one hour) - £4.99

Browse & Stream (whole flight)
£4.99 (MAN / NCL)
£6.99 (ARN / HAM)
£7.99 (KRK / LIS / MAS / PMI)
£8.99 (AGP)
£9.99 (LED / SOF)
£11.99 (LCA)



Short-haul aircraft not planned to receive WiFi due to retirement

A319 - 18 Aircraft

G-EUOE/F/G
G-EUPD/G/J/K/W
G-DBCA/B/C/D/E/F/G/H/J/K

Background information:
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FAQ : Status of on-board WiFi rollout on BA aircraft

Old Jun 12, 2023, 8:13 am
  #841  
 
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 50,000 TPs until BA GGLfL
Posts: 2,766
Originally Posted by Schind
Yes. All the 777s have wifi fitted.
Doesn't mean they'll work! I was on G-YMMB yesterday and the Wifi was off all flight.
alexwuk is offline  
Old Jun 12, 2023, 10:26 am
  #842  
 
Join Date: Jul 2014
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Originally Posted by alexwuk
Doesn't mean they'll work! I was on G-YMMB yesterday and the Wifi was off all flight.
I was flying last week, WiFi was on, paid without issues, but no website would load...
megaloman is offline  
Old Jun 14, 2023, 3:33 pm
  #843  
 
Join Date: Oct 2014
Location: Leicestershire
Posts: 345
I recently flew outbound and inbound A380 and the wifi worked brilliantly in both directions - this was the free offering in F.
golfmad likes this.
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Old Jun 14, 2023, 3:55 pm
  #844  
 
Join Date: May 2011
Location: DFW
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Originally Posted by Soupey202
I recently flew outbound and inbound A380 and the wifi worked brilliantly in both directions - this was the free offering in F.
You should go play the lottery soon.
Whiterose likes this.
econometrics is offline  
Old Jun 30, 2023, 1:07 am
  #845  
 
Join Date: May 2005
Programs: BA Gold, AA PLT PRO, AGR, Strawberry (Nordic Choice), Marriott Bonvoy
Posts: 4,075
Why is there a letter appended to the flight number on the WiFi home screen?

See this screenshot:


salut0 is online now  
Old Jun 30, 2023, 1:15 am
  #846  
 
Join Date: Jul 2020
Location: Oxford, England
Programs: Lufthansa Miles & More, BA Executive Club
Posts: 147
Something I forgot to post here earlier!

On the 7th of June, I flew to Warsaw on G-EUYW.
To my surprise, the onboard Wi-Fi wasn’t exactly what I expected..

It kept trying to connect me to Iberia Wi-Fi, multiple passengers around me had the same issue and asked the crew about this, the crew tried to fix it but with no luck.



IFlyPlanes is online now  
Old Aug 14, 2023, 7:00 am
  #847  
FlyerTalk Evangelist
 
Join Date: Jul 2009
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TTNS does not have WiFi fitted, surprisingly.
BA6501 is offline  
Old Aug 21, 2023, 10:15 pm
  #848  
 
Join Date: Sep 2018
Programs: BA GGL
Posts: 3
Flew G-ZBKP as BA15 all the way through to Sydney this week - wifi not working throughout. A lot of emails to catch up on the next day.
Mulitinovic is offline  
Old Aug 23, 2023, 11:27 am
  #849  
Moderator: Qatar Airways
 
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Originally Posted by BA6501
TTNS does not have WiFi fitted, surprisingly.
Neither does TTNU.

The crew were quite confused as to why not, but it doesn't feature on one of the newest A320s - weird.

M
msm2000uk is offline  
Old Aug 31, 2023, 10:37 am
  #850  
Moderator, Air Canada; FlyerTalk Evangelist
 
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I didn't try to stream anything last night, and slept through a big chunk of the flight, but despite the negative reports upthread, I thought the WiFi on the 351 was fine.

One snag though was the advertisement of free WiFi for those in F. There is, of course, no F on that aircraft. I'm on an itinerary connecting to an F flight, so should I be entitled to free WiFi here? If not, why does it show up on the landing page? I paid for the WiFi and then submitted a refund request, we'll see what happens.
Adam Smith is offline  
Old Aug 31, 2023, 1:13 pm
  #851  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
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Posts: 13,139
Originally Posted by Adam Smith
I'm on an itinerary connecting to an F flight, so should I be entitled to free WiFi here?
Nope. You only have access to free WiFi in First for the sectors where you're sat in First.
golfmad is offline  
Old Oct 31, 2023, 5:00 am
  #852  
 
Join Date: Sep 2014
Posts: 278
I will find out for myself tomorrow, but.. still no wifi on 788 fleet?
visit14 is offline  
Old Nov 6, 2023, 12:28 pm
  #853  
 
Join Date: Sep 2014
Posts: 278
Originally Posted by visit14
I will find out for myself tomorrow, but.. still no wifi on 788 fleet?
= no (but in pre landing announcement they still refer to ‘switching off the wifi’ shortly)
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Old Dec 5, 2023, 2:51 pm
  #854  
 
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Originally Posted by msm2000uk
Neither does TTNU.

The crew were quite confused as to why not, but it doesn't feature on one of the newest A320s - weird.

M
TTNT still doesn’t either, despite having been in the fleet for a year.
msm2000uk likes this.
sigma421 is offline  
Old Jan 11, 2024, 10:17 am
  #855  
 
Join Date: Dec 2009
Programs: BA Gold Guest List, Concorde Room Card, Hilton Diamond
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WiFi on the way out was £7.99, on the way back - £8.99. BA A/B split-testing I wonder?
ba_cityflyer is offline  

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