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FAQ : Status of on-board WiFi rollout on BA aircraft

Old Oct 1, 2017, 1:57 am
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Last edit by: sigma421
Onboard WiFi has been introduced to BA's fleet and is being marketed as Highlife Connect. This thread is to track the rollout. See https://www.britishairways.com/en-gb.../wifi-on-board for BA's FAQ on the system.



Long-haul aircraft with WiFi fitted

A350-1000 - All fitted (12 aircraft).

A380 - All fitted (12 aircraft)

777-200ER - All fitted (43 aircraft)

777-300ER - All fitted (16 aircraft)

787-8 - 0/12 aircraft

787-9 - 14/18 aircraft

G-ZBKA, G-ZBKB, G-ZBKC, G-ZBKD, G-ZBKG, G-ZBKH, G-ZBKI, G-ZBKJ, G-ZBKK, G-ZBKL, G-ZBKM, G-ZBKN, G-ZBKO, G-ZBKP

787-10 - All fitted (2 aircraft).


BA are currently trialling free WiFi in first class cabins. For those in other cabins the current cost on all long-haul aircraft is:
  • 1 hour: Ł7.99
  • 4 hours: Ł17.99
  • Full flight: up to Ł23.99 depending on route

Note that prices and services offered are subject to change.
Long-haul aircraft still to be fitted with WiFi

787-8 - G-ZBJA/B/C/D/E/F/G/H/I/J/K/M

787-9 - G-ZBKE/F/R/S
Short-haul and mid-haul aircraft known to have WiFi fitted and enabled

The majority of aircraft have wi-fi equipment fitted with the exception of those expected to retire within the next few years. Wi-fi equipment is installed after delivery and the rate at which this happens appears to have slowed down post-COVID.
A319 - 12/29 Aircraft

G-EUOA
G-EUPL/M/N/O/P/R/S/T/U/Y/Z

A320 - 61/67 Aircraft

G-EUUA/B/C/E/F/G/H/I/J/K/L/M/N/O/P/R/T/U/V/W/X/Y/Z
G-EUYA/B/D/E/G/H/I/J/K/L/M/N/O/P/R/S/T/U/V/W/X
G-GATH/J/K/M/N/P/R/S/U
G-MEDK
G-MIDO/S/T/X/Y
G-TTOB/E

A320neo - 17/20 Aircraft

G-TTNA/B/C/D/E/F/G/H/I/J/K/L/M/N/O/P/Q/R

Wi-fi installation has not yet occurred for aircraft delivered from October 2022 onwards.

A321 - 15/18 Aircraft

G-EUXC/D/E/F/G/H/I/J/K/L/M
G-MEDL/M/N

A321neo - All fitted (10 aircraft)

The price of WiFi on short-haul flights varies according to the length of the route. The following prices are known:

Messaging - Ł1.99 or Ł2.99 depending on flight distance.

Browse & Stream (one hour) - Ł4.99

Browse & Stream (whole flight)
Ł4.99 (MAN / NCL)
Ł6.99 (ARN / HAM)
Ł7.99 (KRK / LIS / MAS / PMI)
Ł8.99 (AGP)
Ł9.99 (LED / SOF)
Ł11.99 (LCA)



Short-haul aircraft not planned to receive WiFi due to retirement

A319 - 18 Aircraft

G-EUOE/F/G
G-EUPD/G/J/K/W
G-DBCA/B/C/D/E/F/G/H/J/K

Background information:
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FAQ : Status of on-board WiFi rollout on BA aircraft

Old Aug 25, 2018, 9:52 am
  #286  
 
Join Date: Nov 2017
Location: Surrey
Programs: BA Gold
Posts: 107
Originally Posted by FT01
Am I the only person on Earth who is delighted to be in a Wi-Fi-free zone, and not have people's phones beeping the whole time?
Not the only one at all! It's terrible news.
Ajm1987 is offline  
Old Aug 25, 2018, 9:56 am
  #287  
 
Join Date: Jul 2018
Posts: 246
Originally Posted by Ajm1987
Not the only one at all! It's terrible news.
Good. Thought it was just my age. Glad to know at least one other person feels the same.
skipness1E likes this.
FT01 is offline  
Old Aug 25, 2018, 10:12 am
  #288  
 
Join Date: Aug 2018
Location: Belgium
Programs: BA Silver
Posts: 146
Originally Posted by FT01
Good. Thought it was just my age. Glad to know at least one other person feels the same.
2
TimDP is offline  
Old Aug 25, 2018, 11:39 am
  #289  
 
Join Date: Sep 2014
Location: DFW or GOT or...
Programs: BA Gold, Marriott GFL
Posts: 808
3 ...
LCSinTexas is offline  
Old Aug 25, 2018, 1:53 pm
  #290  
 
Join Date: Dec 2007
Location: Greater Metropolitan Area
Programs: Yes
Posts: 367
Maybe this is not the right thread for you
estate likes this.
Quark999 is offline  
Old Sep 2, 2018, 11:32 am
  #291  
 
Join Date: Aug 2007
Posts: 30
YMMF has Wi-Fi. To be added in list in OP.
I was on this yesterday as BA244.

Last edited by mobpd; Sep 2, 2018 at 11:33 am Reason: Spelling
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Old Sep 4, 2018, 5:54 am
  #292  
 
Join Date: Nov 2011
Location: London, Babylon-on-Thames
Programs: BAEC Blue (back to Earth)
Posts: 1,488
I think we've a few more to add :
G-VIID / E / F and as mentioned, G-YMMF have all been to Shannon. They're turning a B777 around at the rate of one per week it seems.
G-YMMT is currently in Shannon, I assume being fitted.
Credit to thebasource.com
skipness1E is offline  
Old Sep 4, 2018, 12:35 pm
  #293  
 
Join Date: Mar 2017
Posts: 706
It's been mentioned on here and elsewhere that the 787 installations are starting in September. The BA Source mentions that ZBJC went to Cardiff today for maintenance. I wonder if this is the first.
Schind is offline  
Old Sep 4, 2018, 9:34 pm
  #294  
 
Join Date: Nov 2013
Posts: 378
G-VIIJ and G-VIIL showing as unconfirmed on spreadsheet have had been in CWL recently for WIFI installation and it has been activated.

G-VIIM returned from CWL 30AUG with WIFI installed.

G-YMMU is expected to arrive in SNN of the next couple of days for WIFI Installation
Scotflyer80 is offline  
Old Sep 5, 2018, 6:24 am
  #295  
 
Join Date: Oct 2016
Posts: 2
Originally Posted by corporate-wage-slave
Greetings sixcolours, and welcome to the BA forum here on Flyertalk, it's great to see you here. Thanks very much for the observations there, and I would certainly suggest setting up an account in advance. I navigated around the fields by using the Tab button, it's not very well designed.

(denizined: removing link as I don't have enough posts to submit links even though i'm quoting original link. Original link is shop dot ba dot com forward slash hash forward slash register)
When trying to register with an .air account (while on the ground) the security question bug still seems to be there. I can fill out everything on the registration form but the 'Please choose a question' drop-down for both Security Question 1 and Security Quesiton 2 is not populated with anything. A few other people in this thread mentioned the same experience. Anyone have any insights/solutions for this issue?
Denizined is offline  
Old Sep 5, 2018, 12:21 pm
  #296  
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
 
Join Date: Jan 2003
Location: London, UK
Posts: 22,200
Originally Posted by Denizined
When trying to register with an .air account (while on the ground) the security question bug still seems to be there. I can fill out everything on the registration form but the 'Please choose a question' drop-down for both Security Question 1 and Security Quesiton 2 is not populated with anything. A few other people in this thread mentioned the same experience. Anyone have any insights/solutions for this issue?
My registration was twatted by this glitch a couple of weeks ago. I was using my iPhone at the time. I was able to register by switching to my iPad.
Prospero is offline  
Old Sep 5, 2018, 3:22 pm
  #297  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,474
Originally Posted by Denizined
When trying to register with an .air account (while on the ground) the security question bug still seems to be there. I can fill out everything on the registration form but the 'Please choose a question' drop-down for both Security Question 1 and Security Quesiton 2 is not populated with anything. A few other people in this thread mentioned the same experience. Anyone have any insights/solutions for this issue?

OK, just to reconfigure my advice: to anyone who wants to use BA's wifi, you best register before flying, you can do it just in case, and use a full spec PC/laptop rather than a tablet, even though it was written for tablets. This is quite important since on every BA wifi flight I have been on I have seen at least one person struggle with it, and have now on several occasions walked people through it on my laptop (and they were all a lot younger than me, where I reckon I'm a dinosaur in IT terms since I use the pipe command in DOS prompts)

1) Use Internet Explorer if you can, this was the browser that was used in their test program
2) Go to initially
https://shop.ba.com/#/no-connection
3) Then click Sign In (top right)
4) Then switch to the second tab, Register, and you should get this:



5) This tricky bit is that it moves ok (ish) for tablets but on on laptops the scroll bar is, would you believe, blue on blue! It is there but you have to guess its location. Now I know how to switch the Accessibility Colours around, but let's leave that for the moment. You can see this in the next screenshot. The easiest way to handle this, if you can't spot the blue on blue arrow in the bottom corner is to use the tab button, however be very careful to enter your date of birth - year - month - day - carefully since the field flow is also wonky, to use a technical expression.



6) Then you get to the two sets of security questions, and the options for both are as follows:
What is your favourite outdoor game?
What is your favourite child’s toy?
What is your favourite pet’s name?
What is the name of a memorable place?
What is your memorable date?
What is your favorite food?
What is your favorite drink?
What your favourite book?
What is your memorable holiday destination?
What is your memorable event?
What is your favourite hobby?
What is your least liked food?
What is your favourite TV show?
What is your favourite radio programme?
Who is your favourite celebrity?
Who is your favourite musician?
What is your favourite flower?
6) Enter in the details and you should see a small green bar along each field to show it has gone ok, then Register.

7) Finally, and you can / should do this on the ground - and check it all works by signing in. If you get this, you can sail straight into BA's wifi in the air without too many further problems.



8) At the risk of repetition, it's a lot easier to do this well before travel and using a full PC using Internet Explorer.
Denizined likes this.
corporate-wage-slave is online now  
Old Sep 5, 2018, 5:45 pm
  #298  
 
Join Date: Jul 2014
Location: Lisboa
Programs: BAEC Gold, Marriott Titanium, Hilton Diamond, IHG Spire, Easyjet Flight Club
Posts: 444
Anyone heard anything about the Short Haul
wifi?
mmogdan is offline  
Old Sep 5, 2018, 9:43 pm
  #299  
 
Join Date: Aug 2017
Location: Coventry/Faro
Posts: 4
G-VIIM can be aded to the list i believe. I was on BA199 on Saturday and they announced it was available, i didnt try it myself though.
acefreighters is offline  
Old Sep 6, 2018, 5:08 am
  #300  
 
Join Date: Jul 2014
Location: Lisboa
Programs: BAEC Gold, Marriott Titanium, Hilton Diamond, IHG Spire, Easyjet Flight Club
Posts: 444
Originally Posted by mmogdan
Anyone heard anything about the Short Haul
wifi?
I'm really surprised no one on here has any intel about the short haul wifi. Anyway, one of the programme managers for EAN replied to me with this....

mmogdan is offline  

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