On-board WiFi: soft launch is underway

    Hide Wikipost
Old Feb 14, 19, 11:12 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Scotflyer80
Wiki Link
Onboard wifi is being progessively introduced to both BA's long and shorthaul fleets and it is being marketed as Highlife Connect. This thread is to track the rollout

See post 123 for BA's FAQ on the new system.

Longhaul aircraft With WiFi fitted
A380 - 4 Aircraft

G-XLEA, G-XLEG, G-XLEH, G-XLEI

747 (Super Hi-J) - 17 Aircraft

G-CIVF, G-CIVH, G-CIVI, G-CIVR, G-CIVS, G-CIVV, G-CIVW, G-CIVX, G-CIVY, G-CIVZ
G-BYGA, G-BYGB, G-BYGC, G-BYGD, G-BYGE, G-BYGF, G-BYGG

777-200 (4 Class) - 24 Aircraft

​​​​​​G-VIIA, G-VIIC, G-VIID, G-VIIE, G-VIIF, G-VIIG, G-VIIH, G-VIIJ, G-VIIL, G-VIIM, G-VIIN, G-VIIS, G-VIIV, G-VIIW, G-VIIY
G-YMMG, G-YMMI, G-YMMJ, G-YMMK, G-YMML, G-YMMN, G-YMMO, G-YMMP
G-RAES

​​​​​​777-200 (3 Class) - 12 Aircraft

G-VIIU, G-VIIX
G-YMMA, G-YMMB, G-YMMC, G-YMMD, G-YMME, G-YMMF, G-YMMR, G-YMMS, G-YMMT, G-YMMU

777-300 - 7 Aircraft

G-STBA, G-STBB, G-STBC, G-STBD, G-STBE, G-STBG, G-STBL

Note: Aircraft shown In purple have recently returned to service after undergoing maintainence at Cardiff. WiFi installation to be confirmed

Long haul aircraft planned NOT to have WiFi fitted


BA have decided to not fit WiFi to the aircraft listed below. Some of the aircraft are due to be retired from the fleet over the next 2 years. This is thought to be part of the reason for not fitting them with WiFi

747 (Mid-J) - 16 Aircraft

G-BNLN, G-BNLY
G-CIVA, G-CIVB, G-CIVC, G-CIVD, G-CIVE, G-CIVJ, G-CIVK, G-CIVL, G-CIVM, G-CIVN, G-CIVO, G-CIVP, G-CIVT, G-CIVU

747 (Super Hi-J) - 1 Aircraft

G-CIVG

777-200 (4 Class) - 3 Aircraft

G-ZZZA, G-ZZZB, G-ZZZC
Longhaul aircraft still to be fitted with WiFi

WiFi installation on the remaining longhaul aircraft in operation is expected to be completed by early 2020. Dates shown below are roughly when each aircraft are planned to return to service having undergone WiFi installation. Aircraft are listed firstly by type, then listed by planned return to service date.

Information shown may subject to change and is based on info posted in this thread


A380

G-XLEB - mid March (Currently being fitted in Manila)
G-XLEC - May
G-XLEJ - June
G-XLED - August
G-XLEE - October
G-XLEK - November
G-XLEF - February 2020

777-200 (4 Class)

G-VIIK - 9 February (Currently in CWL)
G-VIIB - 30 June
G-YMMH - 13 May

777-200 (3 Class)

G-VIIO - 17 March
G-VIIP - 8 April
G-VIIR - 30 April
G-VIIT - 24 October

​​​​​​777-300

G-STBI - 2 March (Currently at CWL)
G-STBK - 18 June
G-STBH - 27 November
G-STBF -
G-STBJ -

787-8

Currently unable to find any information on when any of the 12 aircraft in service are expected to be fitted.

787-9

G-ZBKI - 12 March
G-ZBKJ - 14 April
G-ZBKK - 23 April
G-ZBKH - 2 May
G-ZBKL - 3 July
G-ZBKM - 12 July
G-ZBKG - 20 July
G-ZBKN - 28 July
G-ZBKO - 28 August
G-ZBKP - 22 November
G-ZBKA -
G-ZBKB -
G-ZBKC -
G-ZBKD -
G-ZBKE -
G-ZBKF -
G-ZBKR -
G-ZBKS - ​​​​​​

For a full list click here: spreadsheet.

Short haul aircraft currently with Highlife Connect available to passengers:
  • See post #170: There are 71 short haul aircraft that have WiFI installed. Testing of this new service will commence in December 2018 followed by rollout by summer 2019. There will be no WiFi available on Scandinavian sectors until 2020. More info here: http://m.atwonline.com/ife/ean-ready...ritish-airways
Aircraft with WiFi fitted and Enabled*
Aircraft listed have had there WiFi enabled for testing purposes.

A319 - 2 Aircraft

G-EOUA
G-EUPP

A320 (CEO) - 9 Aircraft

G-EUUG, G-EUUK, G-EUUK, G-EUUM, G-EUUN, G-EUUP
G-EUYE
G-TTOB, G-TTOE
Shorthaul Aircraft NOT planned to receive WIFI
​​​​​​​
​​​​​​​
BA plan to withdraw a number of there A319 aircraft currently in service over next 2 years, as a result the aircraft listed below will not be fitted with WiFi

A319 - 30 Aircraft

G-EUOB to I
G-EUPA to K, G-EUPW
G-DBCA-H, G-DBCJ, G-DBCK

​​​​​​​You can track these aircraft via sites such as thebasource.com and flightradar24. There are currently no plans to install wifi on 747 52J aircraft.

The table below shows (more info in posts #8 and #11) the current cost, which is divided into 2 bands according to whether you need the bandwidth required for streaming videos.

Basic
  • 1 hour: £4.99
  • 4 hour2: £10.99
  • Full flight: £14.99


Fast
  • 1 hour: £7.99
  • 4 hour2: £17.99
  • Full flight: £23.99
From 26th April 2018 Visa were sponsoring a free 1 hour of basic service (see post #198) however that offer was stopped in September 2018.

Background information:
Print Wikipost

Reply

Old Jan 12, 18, 4:36 pm
  #121  
 
Join Date: Jul 2009
Location: Bournemouth, UK
Programs: BA GGL/CCR
Posts: 548
Originally Posted by DominicB View Post
I was on BA164 TLV/LHR, which is served by a 777 - and as I was getting ready to put my iPhone into flight mode at Ben Gurion, I noticed a wifi network labelled BAWifi.
Looks like this one is G-STBE.
N830MH likes this.
Beaulieu is offline  
Reply With Quote
Old Jan 15, 18, 7:17 am
  #122  
 
Join Date: Jul 2014
Location: London, UK.
Programs: BAEC Silver
Posts: 136
Looks like the launch is becoming less soft...

https://www.britishairways.com/en-gb.../wifi-on-board

[Edit: I see you get an hour free for using Visa, not for AmEx. ]
internetplumber is offline  
Reply With Quote
Old Jan 18, 18, 4:45 am
  #123  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
2019 FlyerTalk Awards
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 36,807
Trade has released a PDF with Q and A on the new system. Contents below.

Which devices can I use to access Wi-Fi on board?
Wi-Fi enabled devices running Chrome, Safari, IE11 and Edge internet browsers can be connected to the Wi-Fi network on board. If you do not have one of these browsers, or are running an older version of the above, you may still be able to connect however certain features may not work. Please disable any privacy mode on your browser (ie ‘Private browsing’ mode on Safari, or ‘Incognito browsing’ on Chrome).

What can I use .air Wi-Fi for?
You can view British Airways flight information and access the internet in the same way that you would do from a hotel, coffee shop or any other Wi-Fi zone. Two packages are available onboard (with varying time options), allowing you to browse the web and stream content from providers such as Netflix.

When can I access the internet?
The service will be activated at a height of around 10,000 feet or around 10 minutes after take-off. The service is then available until shortly before landing.

Will the system be available on all British Airways flights?
Wi-Fi is gradually being rolled out across all British Airways aircraft and is currently available on selected flights only. Aircraft are subject to change from the initial test flights carried out in summer 2017. By 2019 we expect to have 90% of our aircraft connected. While we roll out Wi-Fi, customers will only be notified once on board a connected flight.

How do I get back to the .air homepage if I’ve navigated away from it?
Once you’ve purchased Wi-Fi, it helps to open a new tab in your browser to access other sites. If not please enter shop.ba.com into your browser URL and you’ll be taken back to the homepage.

Do I need to have an account to access the internet?
You will need to register for a .air account or sign into your existing .air account before you can purchase internet access.

Why do I need to create a .air account?
Creating an account with .air will not only ensure all receipts are sent to correct email addresses, but will also allow you to store payment cards to your account which will allow for a faster purchase of services onboard.

I can’t remember my password – how do I recover my account?
On our ‘Sign in’ page, please click the ‘Forgot Password’ link and follow the steps to reset your password and access your account.

Will I be sent a receipt for my onboard purchases through the .air portal?
Yes. Receipts for purchases made through .air will be sent up to 24 hours after your flight has landed. This will be sent to the email address provided when you set up your account.

Is it possible to make and receive texts or phone calls either through my GSM network or VoIP services?
As there is no hardware to support GSM services onboard you will not be able to make a phone call through your network provider. For privacy protection, VoIP calls through services such as Skype, FaceTime and WhatsApp will also be unavailable. We ask you to please turn your phone to vibrate or silent mode to respect other customers.

How much bandwidth is available to my device on this aircraft?
The available bandwidth is shared by all .air users on board, which means that the actual speed depends on the number of users at any given time, as is the case with common ground hotspots. On the ‘Browse’ package we endeavor to provide an experience of no less than approximately 250Kbps, which will be suitable for browsing the web, checking emails etc. On the ‘Stream’ package we provide an experience of no less than approximately 1Mbps. This will allow you to stream content from services such as Netflix.

Is it possible to switch between devices (e.g. from laptop to smartphone) using the same purchased session?
Your internet session is linked to the device you purchased it on and will not be transferrable. Please be mindful of your planned internet usage when selecting a WiFi package.

Why is my connection being interrupted or disabled?
While most of the world has Wi-Fi coverage in the air, there are a few limitations. This may happen during the course of the flight and can be due to a variety of reasons. Reasons include satellite handovers, which is when you move from one satellite cell to another or when the aircraft travels outside of the coverage area or over a restricted zone, such as Indian airspace or when the aircraft travels over a large expanse of water in Europe. During this period you may temporarily lose connectivity. However, it will resume after approximately 2-3 minutes. The .air homepage will let you know when you are not connected.

Does the Internet provide a secure connection?
Your connection on board is as safe as connecting to the internet via any other public Wi-Fi service on the ground. Connections to a secure website (ie HTTPS) or a Virtual Private Network (VPN) will remain secure, maintaining the encryption provided by the host.

Who can help me with billing enquiries?
Please email our customer care team at [email protected] for any billing enquiries or refunds.

What are the rates for internet access?
You will have a choice of two packages. Browse supports web browsing, email, instant messaging and social media excluding video, whereas our Stream package provides a faster connection so that you can stream music or films. Prices are available via the .air homepage.

Is it safe to operate Wi-Fi on an aircraft?
Yes. It is safe to operate Wi-Fi on an aircraft. Before Wi-Fi services are put into operation on an aircraft, all relevant aspects are fully tested and safety certified by the European Aviation Safety Agency (EASA).

Under what SSID is the WLAN network provided?
The SSID is called “BAWi-Fi”. It is a publicly broadcasted Wi-Fi network.

When will I hear back from the .air customer care team regarding my query or issue?
The .air customer care team is available Monday to Friday during business hours. We aim to resolve your query/issue as fast as possible, however please allow up to 72hrs to receive a reply from one of our team members on the above.
corporate-wage-slave is offline  
Reply With Quote
Old Jan 18, 18, 4:47 am
  #124  
 
Join Date: Jul 2014
Location: London, UK.
Programs: BAEC Silver
Posts: 136
For what it is worth, the FAQ is also on the page I posted in #122 . :-)
internetplumber is offline  
Reply With Quote
Old Jan 23, 18, 6:05 am
  #125  
 
Join Date: Jul 2009
Location: Bournemouth, UK
Programs: BA GGL/CCR
Posts: 548
On G-CIVX at the moment on BA173. Wifi came on at about 14000ft, and the streaming package download speed seems to be clocking between 5 and 7mbps.
Beaulieu is offline  
Reply With Quote
Old Jan 23, 18, 8:41 pm
  #126  
FlyerTalk Evangelist
2019 FlyerTalk Awards
 
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: American Airlines AAdvantage, Rapids Reward
Posts: 33,501
Originally Posted by Beaulieu View Post
On G-CIVX at the moment on BA173. Wifi came on at about 14000ft, and the streaming package download speed seems to be clocking between 5 and 7mbps.
Awesome! Hope you can used wifi on the flight. Hoepfully they will continue to install wifi.
N830MH is offline  
Reply With Quote
Old Jan 24, 18, 1:50 am
  #127  
 
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Silver, Aadvantage now dormant
Posts: 1,925
Iím not the most tech savvy person but failed miserably to connect on 9/1 - WiFi was announced as available by the pilot but always came up as unavailable.
The flight was BA182 on 9th Jan - I would be interested if anyone else was on the flight who did manage to access the WiFi.
missdimeaner is offline  
Reply With Quote
Old Jan 24, 18, 12:34 pm
  #128  
 
Join Date: Jun 2010
Location: London
Programs: BA Gold (ex BD*S)
Posts: 40
Originally Posted by missdimeaner View Post
Iím not the most tech savvy person but failed miserably to connect on 9/1 - WiFi was announced as available by the pilot but always came up as unavailable.
The flight was BA182 on 9th Jan - I would be interested if anyone else was on the flight who did manage to access the WiFi.
That would have been G-BYGC. Interesting to see them adding more planes at a rather rapid pace.
missdimeaner likes this.
florian is offline  
Reply With Quote
Old Jan 24, 18, 12:35 pm
  #129  
 
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 2,576
G-CIVF no wifi still. Colleague was on BA192 last night. No dice.
econometrics is offline  
Reply With Quote
Old Jan 24, 18, 2:15 pm
  #130  
 
Join Date: Dec 2013
Posts: 11
Does anybody know if the 777s which are being densified will be fitted with wifi at the same time? Seems like a logical time to upgrade those aircraft too.
rockflyertalk likes this.
coolflyer is offline  
Reply With Quote
Old Jan 25, 18, 3:22 pm
  #131  
Moderator: Lufthansa Miles & More, External Miles & Points Resources
2019 FlyerTalk Awards
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 35,553
Parasitic drag caused by the go go antenna:


Last edited by oliver2002; Jan 26, 18 at 1:32 am
oliver2002 is offline  
Reply With Quote
Old Jan 25, 18, 4:06 pm
  #132  
 
Join Date: Nov 2017
Location: GLA
Programs: BAEC: Silver. Nothing else as TopCashBack trumps all hotel programs
Posts: 638
I had WiFi on London to San Diego last November. I thought this was widespread now?
cupsandsaucers is offline  
Reply With Quote
Old Jan 25, 18, 4:56 pm
  #133  
FlyerTalk Evangelist
2019 FlyerTalk Awards
 
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 12,202
Originally Posted by cupsandsaucers View Post
I had WiFi on London to San Diego last November. I thought this was widespread now?
Hi,

No , its not yet

Regards

TBS
The _Banking_Scot is online now  
Reply With Quote
Old Jan 25, 18, 9:47 pm
  #134  
 
Join Date: Feb 2011
Posts: 5,468
Originally Posted by oliver2002 View Post
Parasitic drag caused by the go go antenna:
https://twitter.com/Magsmeister23/st...44220897792000
Can't be long until manufacturers start offering antenna mounts within the fuselage. I am slightly surprised it wasn't considered for the 787/A350.
1010101 is offline  
Reply With Quote
Old Feb 6, 18, 9:44 am
  #135  
 
Join Date: Feb 2013
Posts: 19
Is there any chance we can also track narrowbody Wi-Fi installs? The Euro Wi-Fi system has been installed on a couple of A321s for testing and I think it'd be great to track that as well.
yankees368 is offline  
Reply With Quote

Thread Tools
Search this Thread
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: