On-board WiFi: soft launch is underway

    Hide Wikipost
Old Apr 17, 19, 2:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Schind
Wiki Link
Onboard WiFi is being progessively introduced to both BA's long and shorthaul fleets and is being marketed as Highlife Connect. This thread is to track the rollout.

See https://www.britishairways.com/en-gb.../wifi-on-board for BA's FAQ on the system.

Longhaul aircraft with WiFi fitted
A380 - 5 Aircraft

G-XLEA, G-XLEB, G-XLEG, G-XLEH, G-XLEI

747 (Super Hi-J) - 17 Aircraft

G-CIVF, G-CIVH, G-CIVI, G-CIVR, G-CIVS, G-CIVV, G-CIVW, G-CIVX, G-CIVY, G-CIVZ
G-BYGA, G-BYGB, G-BYGC, G-BYGD, G-BYGE, G-BYGF, G-BYGG

777-200 (4 Class) - 23 Aircraft

​​​​​​G-VIIA, G-VIIC, G-VIID, G-VIIE, G-VIIF, G-VIIG, G-VIIH, G-VIIJ, G-VIIK, G-VIIL, G-VIIM, G-VIIN, G-VIIS, G-VIIV, G-VIIW, G-VIIY
G-YMMJ, G-YMMK, G-YMML, G-YMMN, G-YMMO, G-YMMP
G-RAES

​​​​​​777-200 (3 Class) - 14 Aircraft

G-VIIO, G-VIIP, G-VIIU, G-VIIX
G-YMMA, G-YMMB, G-YMMC, G-YMMD, G-YMME, G-YMMF, G-YMMR, G-YMMS, G-YMMT, G-YMMU

777-300 - 8 Aircraft

G-STBA, G-STBB, G-STBC, G-STBD, G-STBE, G-STBG, G-STBI, G-STBL

787-9 - 2 Aircraft

G-ZBKI, G-ZBKJ


This is the current cost for longhaul flights:

Basic (Browse package)
  • 1 hour: 4.99
  • 4 hours: 10.99
  • Full flight: 14.99

Fast (Stream package)
  • 1 hour: 7.99
  • 4 hours: 17.99
  • Full flight: 23.99

Longhaul aircraft planned NOT to have WiFi fitted
BA have decided to not fit WiFi to the aircraft listed below. Some of the aircraft are due to be retired from the fleet over the next two years. This is thought to be part of the reason for not fitting them with WiFi.

747 (Mid-J) - 16 Aircraft

G-BNLN, G-BNLY
G-CIVA, G-CIVB, G-CIVC, G-CIVD, G-CIVE, G-CIVJ, G-CIVK, G-CIVL, G-CIVM, G-CIVN, G-CIVO, G-CIVP, G-CIVT, G-CIVU

747 (Super Hi-J) - 1 Aircraft

G-CIVG

777-200 (4 Class) - 3 Aircraft

G-ZZZA, G-ZZZB, G-ZZZC

Longhaul aircraft still to be fitted with WiFi
WiFi installation on the remaining longhaul aircraft in operation is expected to be completed in 2020. Dates shown below are roughly when each aircraft is planned to return to service having undergone WiFi installation. Aircraft are listed firstly by type, then listed by planned return to service date.

Information shown may subject to change and is based on info posted in this thread.


A380

G-XLEC - 13 May (Currently at MNL)
G-XLEJ - 18 June
G-XLED - 18 August
G-XLEE - 24 October
G-XLEK - 29 November
G-XLEF - February 2020
G-XLEL - 2020

777-200 (4 Class)

G-YMMH - 13 May
G-YMMG - 23 May
G-VIIB - 30 June
G-YMMI - 13 July

777-200 (3 Class)

G-VIIR - 30 April (Currently at CWL)
G-VIIT - 24 October

​​​​​​777-300

G-STBK - 18 June
G-STBH - 27 November
G-STBF - 2020
G-STBJ - 2020

787-8

All expected to be fitted in 2020

787-9

G-ZBKK - 23 April (Currently at CWL)
G-ZBKH - 2 May
G-ZBKL - 3 July
G-ZBKM - 12 July
G-ZBKG - 20 July
G-ZBKN - 28 July
G-ZBKO - 20 August
G-ZBKP - 22 November
G-ZBKA - 2020
G-ZBKB - 2020
G-ZBKC - 2020
G-ZBKD - 2020
G-ZBKE - 2020
G-ZBKF - 2020
G-ZBKR - 2020
G-ZBKS - 2020
Shorthaul aircraft with WiFi fitted and enabled
Following testing the system went live on the first few aircraft in March 2019 with full rollout expected by summer 2019.

A320 - 3 Aircraft

G-GATK
G-TTNC
G-TTOE

The following aircraft have WiFi fitted and in use for testing purposes only:

A319 - 2 Aircraft

G-EOUA
G-EUPP

A320 (CEO) - 8 Aircraft

G-EUUG, G-EUUK, G-EUUL, G-EUUM, G-EUUN, G-EUUP
G-EUYE
G-TTOB

The cost of wifi on shorthaul flights is dependant on the route. So far the following prices are known:-

Messaging - 1.99 to 2.99

Browse & Stream (whole flight)
6.99 (HAM)
7.99 (LIS / PMI)
8.99 (AGP)
9.99 (SOF)

There have also been one hour browse & stream packages available for 4.99 reported on the LGW-PMI and LHR-SOF routes. It remains to be seen if this is a permanent feature or price-testing as the service rolls out.

Shorthaul aircraft NOT planned to receive WiFi
BA plan to withdraw a number of their A319 aircraft over the next two years. As a result the aircraft listed below will not be fitted with WiFi.

A319 - 30 Aircraft

G-EUOB to I
G-EUPA to K, G-EUPW
G-DBCA-H, G-DBCJ, G-DBCK
Background information:
Print Wikipost

Reply

Old Dec 8, 17, 2:20 pm
  #91  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
2019 FlyerTalk Awards
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 37,684
The crowdsourcing used in this thread to identify 4 SuperJ aircraft (see wiki) with wifi appears to have been successful, BA have confirmed that only 4 aircraft have operating wifi at the moment. However they have told Trade and Speedbird:

Originally Posted by BA
For a limited period thanks to our partner Visa, we are offering all customers flying on a Wi-Fi enabled aircraft one hour of free browsing connectivity until the end of January. If the aircraft is enabled, an announcement will be made by the cabin crew and instructions will be available on how to register and log on by joining the ‘BA Wi-Fi’ network.
corporate-wage-slave is online now  
Reply With Quote
Old Dec 8, 17, 2:49 pm
  #92  
 
Join Date: Jun 2017
Posts: 174
Interesting that it is Visa rather than American Express
hypercrypt is offline  
Reply With Quote
Old Dec 8, 17, 8:27 pm
  #93  
FlyerTalk Evangelist
2019 FlyerTalk Awards
 
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: American Airlines AAdvantage, Rapids Reward
Posts: 33,634
Originally Posted by corporate-wage-slave View Post
It starts next year for shorthaul, apparently. The idea was that 90% of BA's fleet would be on Highlife Connect by the end of 2018, but that seems optimistic.
That's good to hear. I won't be on BA until next few years or so. I was hoped if they will installed wifi on the entire 747-400 or 777 aircraft, as well as short-haul flight.
N830MH is offline  
Reply With Quote
Old Dec 8, 17, 9:03 pm
  #94  
Ambassador, British Airways Executive Club
2019 FlyerTalk Awards
 
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 12,087
Originally Posted by N830MH View Post
That's good to hear. I won't be on BA until next few years or so. I was hoped if they will installed wifi on the entire 747-400 or 777 aircraft, as well as short-haul flight.
I would think by the time you next fly BA the chances are that the roll out will be complete. If I remember correctly, BA intends to have 90% of its fleet kitted out with WiFi.
Tobias-UK is online now  
Reply With Quote
Old Dec 8, 17, 11:16 pm
  #95  
 
Join Date: May 2013
Posts: 6,245
Originally Posted by Schind View Post
Gogo haven't got clearance to fit the system onto 787's yet as far as I'm aware. You have to bear in mind this is a fairly new system and every type of plane has to get an STC from the regulator before it can be fitted. The last press release I saw from Gogo on this subject was in September. It didn't mention the 787 or A380 as planes they have STC's for. Even the 767 is mentioned as a type they were hoping to get clearance for 'later this year'.

Gogo Inflight Internet Gogo Receives Regulatory Approval to Install 2Ku on Boeing 777 Aircraft - Gogo Concourse
Oh, I see.

Just wondered why every Emirates A380 has Wi-fi, but they use SITA which has been available to install since 2011....

Completely free to FF members and 2 hours free to non status passengers. No talk of a "sponsor".
simons1 is offline  
Reply With Quote
Old Dec 9, 17, 12:01 am
  #96  
Moderator: British Airways Executive Club
 
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 20,820
Any WiFi is better than nothing right now, but some wifi is nearly unusable. For instance, SQ A380 one is incredibly slow, prone to drop-put and the maximum plan you can get for the flight is 50MB, which you would soon use up if you are trying to send a large-ish attachment to your email and it keeps dropping out and it has to start again. I had to buy two lots of 50MB on a flight, and it felt a bit annoying paying something like USD 40 (USD 20 x 2, from memory) after paying 8k for the trip although I got over it. It's the OnAir system from memory.

Anyway, it took nearly an hour to send a 20MB attachment (that's when it didn't drop out part-way) due to its slow speed. It wasn't an exception as that's pretty normal on the SQ A380. On the other hand their newer system on their A350 is far superior, much faster, and it's a timed flat rate, and isn't so prone to drop-out (basically, thankfully that is also the case on their 77W). This one I think is Panasonic.

In my experience though their A380 had less downtime (but lots and lots of drop-outs) than their A350/77W.

Then I recently used the wifi on LX on their 77W. The speed is about the same as the SQ A350/77W, but the pricing was pretty steep, at 50MB for CHF 19 I think, up to 120MB for CHF 59 (smaller plans are available). Quite a bit of downtime also.

Both LX and SQ ones are payable regardless of the cabin.

On the other hand JL one is timed rather than based on MB, and free for the whole flight for F passengers, and the speed seems to be similar to SQ A350/77W and LX 77W. (JL also have free wifi on their wifi-equipped domestic fleet.). I haven't noticed much downtime but this was mainly for a different route so it's not really fair to compare the downtime with others.

From what I gather (in fact based on the speed reported by users it is probably a fact rather than my guess), BA's is faster than any of those, and the pricing seems to be pretty sensible, so I hope it's a good, reliable one when it eventually gets installed on non-747s. Sadly no 747s on the routes I fly, so I am currently having to fly other carriers on longer journeys.

Last edited by LTN Phobia; Dec 9, 17 at 12:09 am
LTN Phobia is offline  
Reply With Quote
Old Dec 9, 17, 12:22 am
  #97  
 
Join Date: May 2013
Posts: 6,245
I haven't yet come across a wifi I would consider any way fast, however the ones I have used are good enough for most emailing and social media.

This can be a real blessing....arriving after a long haul flight and you don't have a mailbox of dozens of .messages to trawl through. The prices vary dramatically too.

Let's face it though, BA are behind the curve on this, and with normal BA roll out speeds (as seen by bedding, CW food etc) it ain't going to happen any time soon.

It could make for an interesting thread though - tracking roll out of food, bedding, wifi - anyone who gets all three can shout 'house'. If you travel from LGW on the other hand I predict that you can safely log out until at least 2020. Those 777s are going for densification, an ideal time to install wifi at the same time.
simons1 is offline  
Reply With Quote
Old Dec 9, 17, 4:09 am
  #98  
 
Join Date: Nov 2014
Location: London
Programs: BAEC Blue/Bronze
Posts: 246
Originally Posted by simons1 View Post
Oh, I see.

Just wondered why every Emirates A380 has Wi-fi, but they use SITA which has been available to install since 2011....

Completely free to FF members and 2 hours free to non status passengers. No talk of a "sponsor".
I think many airlines would argue that Emirates has a wifi sponsor too - the Government of Dubai
LTN Phobia likes this.
email2markt is offline  
Reply With Quote
Old Dec 9, 17, 4:35 am
  #99  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
2019 FlyerTalk Awards
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 37,684
Originally Posted by LTN Phobia View Post
Anyway, it took nearly an hour to send a 20MB attachment (that's when it didn't drop out part-way) due to its slow speed..
One of my pet annoyances is the ever ballooning size of attachments, the King James Bible can be sent as a 1.4 mb ePub file (and it has a few maps in it), so nothing should be bigger than that. There again my current email account is 33 years old and can still work with its original PDP-10 address, beginning with the number 7. And in those days concision was a necessity.
LTN Phobia likes this.
corporate-wage-slave is online now  
Reply With Quote
Old Dec 9, 17, 5:09 am
  #100  
Moderator: British Airways Executive Club
 
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 20,820
Originally Posted by corporate-wage-slave View Post
One of my pet annoyances is the ever ballooning size of attachments, the King James Bible can be sent as a 1.4 mb ePub file (and it has a few maps in it), so nothing should be bigger than that. There again my current email account is 33 years old and can still work with its original PDP-10 address, beginning with the number 7. And in those days concision was a necessity.
Believe it or not this stupid file was originally around 250MB when it was sent to me (not by email, might I add, and I did not downloaded it on-board!) because of a big pile of high resolution photos, which they did not even need to send to me, scattered around approx. 100 slides of PowerPoint junk that were supposed to be part of a 30 min presentation. Hmmm, I have no idea how that was supposed to work. Anyway, I trashed most of it before sending it back to them but unfortunately they wished to retain a large chunk of the junk, hence 20MB. I was rather aggravated by the whole thing already when the wifi (actually not the wifi, it was the satellite connection) kept dropping out.

The internet should eat that kind of digital junk, really. Maybe that's what the SQ A380 wifi was doing. Protest against digital junk (especially death-by-PowerPoint).

Regardless though, even some purely text-based emails were very slow to download/send, so it was functional but not really good for the waste-of-bandwidth modern day files.

Hopefully BA wifi, when it eventually reaches me, will not be so slow as to add to my aggravation like this.
LTN Phobia is offline  
Reply With Quote
Old Dec 9, 17, 9:36 am
  #101  
 
Join Date: May 2014
Location: LHR
Posts: 470
Originally Posted by simons1 View Post
Is this really such a big job? It's not as if wifi on aircraft is that cutting edge any more - other airlines have had it for some time.

If this all trundles along like the CW catering and bedding roll out it could clearly take a little time (translate as 'if you a LGW traveller don't hold your breath).

On the 787s, if they are going to be sat around awaiting engines then surely a good opportunity to handle it.
It's not cutting edge, but it requires cutting a pressure vessel.

The job I believe is done in CWL (don't know about the 380s) so it's a bit of an issue for the 78s since trucking them on the M4 is not that convenient!
13900 is offline  
Reply With Quote
Old Dec 9, 17, 9:42 am
  #102  
 
Join Date: May 2013
Posts: 6,245
Originally Posted by email2markt View Post


I think many airlines would argue that Emirates has a wifi sponsor too - the Government of Dubai
Well I suppose BA could 'self sponsor' too. Particularly for BAEC status members.
simons1 is offline  
Reply With Quote
Old Dec 9, 17, 10:02 am
  #103  
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Posts: 13,229
Originally Posted by simons1 View Post
Oh, I see.

Just wondered why every Emirates A380 has Wi-fi, but they use SITA which has been available to install since 2011....

Completely free to FF members and 2 hours free to non status passengers. No talk of a "sponsor".
And every Emirates A380 I've been on has had terrible Wifi. Better to get something decent rather than something that may or may not allow you to download your emails once or twice a flight.

And the EK 'free' Wifi is limited 20MB, so not a great deal these days. Also, it seems that Silvers don't get the full free package anymore when in Y (or at least my missus didn't last week).
DYKWIA is offline  
Reply With Quote
Old Dec 9, 17, 11:21 am
  #104  
 
Join Date: Feb 2002
Location: A North Face.
Programs: TransitionMetal HyperElite Card(tm)
Posts: 2,295
EK's wifi is woeful
QR/EY not too bad
AA generally excellent. Just book your next trans-at as BA 15xx and bring your laptop!
alexwuk is offline  
Reply With Quote
Old Dec 9, 17, 11:54 am
  #105  
 
Join Date: May 2013
Posts: 6,245
Originally Posted by DYKWIA View Post
And every Emirates A380 I've been on has had terrible Wifi. Better to get something decent rather than something that may or may not allow you to download your emails once or twice a flight.

And the EK 'free' Wifi is limited 20MB, so not a great deal these days. Also, it seems that Silvers don't get the full free package anymore when in Y (or at least my missus didn't last week).
Silvers don't get free wifi in Y any more on EK. Discounted rates - 150mb for 4.99 I believe.

For many people 20mb is enough for whatsapp etc.

Still it's better than the wifi on BA A380s, eh
LCSinTexas likes this.
simons1 is offline  
Reply With Quote

Thread Tools
Search this Thread