On-board WiFi: soft launch is underway

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Old Apr 17, 19, 2:50 am   -   Wikipost
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Onboard WiFi is being progessively introduced to both BA's long and shorthaul fleets and is being marketed as Highlife Connect. This thread is to track the rollout.

See https://www.britishairways.com/en-gb.../wifi-on-board for BA's FAQ on the system.

Longhaul aircraft with WiFi fitted
A380 - 5 Aircraft

G-XLEA, G-XLEB, G-XLEG, G-XLEH, G-XLEI

747 (Super Hi-J) - 17 Aircraft

G-CIVF, G-CIVH, G-CIVI, G-CIVR, G-CIVS, G-CIVV, G-CIVW, G-CIVX, G-CIVY, G-CIVZ
G-BYGA, G-BYGB, G-BYGC, G-BYGD, G-BYGE, G-BYGF, G-BYGG

777-200 (4 Class) - 23 Aircraft

​​​​​​G-VIIA, G-VIIC, G-VIID, G-VIIE, G-VIIF, G-VIIG, G-VIIH, G-VIIJ, G-VIIK, G-VIIL, G-VIIM, G-VIIN, G-VIIS, G-VIIV, G-VIIW, G-VIIY
G-YMMJ, G-YMMK, G-YMML, G-YMMN, G-YMMO, G-YMMP
G-RAES

​​​​​​777-200 (3 Class) - 14 Aircraft

G-VIIO, G-VIIP, G-VIIU, G-VIIX
G-YMMA, G-YMMB, G-YMMC, G-YMMD, G-YMME, G-YMMF, G-YMMR, G-YMMS, G-YMMT, G-YMMU

777-300 - 8 Aircraft

G-STBA, G-STBB, G-STBC, G-STBD, G-STBE, G-STBG, G-STBI, G-STBL

787-9 - 2 Aircraft

G-ZBKI, G-ZBKJ


This is the current cost for longhaul flights:

Basic (Browse package)
  • 1 hour: £4.99
  • 4 hours: £10.99
  • Full flight: £14.99

Fast (Stream package)
  • 1 hour: £7.99
  • 4 hours: £17.99
  • Full flight: £23.99

Longhaul aircraft planned NOT to have WiFi fitted
BA have decided to not fit WiFi to the aircraft listed below. Some of the aircraft are due to be retired from the fleet over the next two years. This is thought to be part of the reason for not fitting them with WiFi.

747 (Mid-J) - 16 Aircraft

G-BNLN, G-BNLY
G-CIVA, G-CIVB, G-CIVC, G-CIVD, G-CIVE, G-CIVJ, G-CIVK, G-CIVL, G-CIVM, G-CIVN, G-CIVO, G-CIVP, G-CIVT, G-CIVU

747 (Super Hi-J) - 1 Aircraft

G-CIVG

777-200 (4 Class) - 3 Aircraft

G-ZZZA, G-ZZZB, G-ZZZC

Longhaul aircraft still to be fitted with WiFi
WiFi installation on the remaining longhaul aircraft in operation is expected to be completed in 2020. Dates shown below are roughly when each aircraft is planned to return to service having undergone WiFi installation. Aircraft are listed firstly by type, then listed by planned return to service date.

Information shown may subject to change and is based on info posted in this thread.


A380

G-XLEC - 13 May (Currently at MNL)
G-XLEJ - 18 June
G-XLED - 18 August
G-XLEE - 24 October
G-XLEK - 29 November
G-XLEF - February 2020
G-XLEL - 2020

777-200 (4 Class)

G-YMMH - 13 May
G-YMMG - 23 May
G-VIIB - 30 June
G-YMMI - 13 July

777-200 (3 Class)

G-VIIR - 30 April (Currently at CWL)
G-VIIT - 24 October

​​​​​​777-300

G-STBK - 18 June
G-STBH - 27 November
G-STBF - 2020
G-STBJ - 2020

787-8

All expected to be fitted in 2020

787-9

G-ZBKK - 23 April (Currently at CWL)
G-ZBKH - 2 May
G-ZBKL - 3 July
G-ZBKM - 12 July
G-ZBKG - 20 July
G-ZBKN - 28 July
G-ZBKO - 20 August
G-ZBKP - 22 November
G-ZBKA - 2020
G-ZBKB - 2020
G-ZBKC - 2020
G-ZBKD - 2020
G-ZBKE - 2020
G-ZBKF - 2020
G-ZBKR - 2020
G-ZBKS - 2020
Shorthaul aircraft with WiFi fitted and enabled
Following testing the system went live on the first few aircraft in March 2019 with full rollout expected by summer 2019.

A320 - 3 Aircraft

G-GATK
G-TTNC
G-TTOE

The following aircraft have WiFi fitted and in use for testing purposes only:

A319 - 2 Aircraft

G-EOUA
G-EUPP

A320 (CEO) - 8 Aircraft

G-EUUG, G-EUUK, G-EUUL, G-EUUM, G-EUUN, G-EUUP
G-EUYE
G-TTOB

The cost of wifi on shorthaul flights is dependant on the route. So far the following prices are known:-

Messaging - £1.99 to £2.99

Browse & Stream (whole flight)
£6.99 (HAM)
£7.99 (LIS / PMI)
£8.99 (AGP)
£9.99 (SOF)

There have also been one hour browse & stream packages available for £4.99 reported on the LGW-PMI and LHR-SOF routes. It remains to be seen if this is a permanent feature or price-testing as the service rolls out.

Shorthaul aircraft NOT planned to receive WiFi
BA plan to withdraw a number of their A319 aircraft over the next two years. As a result the aircraft listed below will not be fitted with WiFi.

A319 - 30 Aircraft

G-EUOB to I
G-EUPA to K, G-EUPW
G-DBCA-H, G-DBCJ, G-DBCK
Background information:
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Old Mar 10, 19, 11:20 pm
  #481  
 
Join Date: Jul 2014
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Got G-TTOE on one of my recent flights and got to try the WiFi. It was short segment from London to Hamburg, so around 50 minutes in the air. Prices were £1.99 for messaging or £6.99 for streaming - easy to pay via my account (I was already registered). Speed was 620kbps on the streaming package - enough to watch YouTube, but not enough for Netflix.

On my two recent BA11s (London - Singapore, so 12h in the air) internet was priced at £14.99 for full flight messaging or £24.99 streaming. On the first flight internet got reset a number of times requiring me to pay again. I've asked for refund of additional charges and got refunded all of them. On the second flight internet stopped working a couple of hours into the flight. Speed was decent though: 6mbps on the steaming packagepackage.

​​​​​

​​​​
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Old Mar 11, 19, 4:34 am
  #482  
 
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Originally Posted by megaloman View Post
Got G-TTOE on one of my recent flights and got to try the WiFi. It was short segment from London to Hamburg, so around 50 minutes in the air. Prices were £1.99 for messaging or £6.99 for streaming - easy to pay via my account (I was already registered). Speed was 620kbps on the streaming package - enough to watch YouTube, but not enough for Netflix.

​​​​​​​​
Thanks for this. I was wondering how they'd do pricing for the shorthaul flights. I'll update the main wiki with this info but one question remains - does anyone know if these prices are for all shorthaul flights or are they time limited meaning the longer shorthaul flights(!) may have another priceband?
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Old Mar 11, 19, 5:09 am
  #483  
 
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Originally Posted by Schind View Post
Thanks for this. I was wondering how they'd do pricing for the shorthaul flights. I'll update the main wiki with this info but one question remains - does anyone know if these prices are for all shorthaul flights or are they time limited meaning the longer shorthaul flights(!) may have another priceband?
Once I paid it said remaining time shown was 4h, on BA11 it was 24h.
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Old Mar 11, 19, 5:16 am
  #484  
 
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Originally Posted by megaloman View Post
Once I paid it said remaining time shown was 4h, on BA11 it was 24h.
Excellent. Thanks.
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Old Mar 12, 19, 9:12 am
  #485  
 
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I've just seen a screen shot of BA's shorthaul wifi on Twitter. It mentions the pricing is by route. The prices shown were £1.99 and £7.99. This was on the Lisbon route.
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Old Mar 12, 19, 10:15 am
  #486  
 
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Originally Posted by timma1971 View Post
Thereís a very handy feature in Windows 10 called Mobile Hotspot, which basically allows you to share your laptop internet connection with max eight other devices, like your phone or pad, by converting your laptop into a WiFi access point. Iíve been using this feature on AY and it works perfectly. Does BA have any policy regarding sharing your WiFi connection? How would crew react if they find unauthorized WiFi networks on-board? Iíve been sharing the connection only to my private devices so far but thereís no reason why you couldnít share it with your family on board or even fellow passengers (perhaps for a nominal feeÖ ).
I used the BA WiFi on my LHR-IAD flight on Sunday, accessing it through my iPhone: the Mobile Hotspot option on my device (which I use regularly) was grayed out so they must have a means of blocking it.
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Old Mar 12, 19, 10:21 am
  #487  
 
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Originally Posted by aristoph View Post

I used the BA WiFi on my LHR-IAD flight on Sunday, accessing it through my iPhone: the Mobile Hotspot option on my device (which I use regularly) was grayed out so they must have a means of blocking it.
iPhones cant share a WiFi connection - only Windows 10 and Android.
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Old Mar 14, 19, 11:09 am
  #488  
 
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The first 787 with wifi, ZBKI, has just left Cardiff for LHR. It's due to fly to Kuala Lumpur this evening as BA33 although it's pushing it a bit fine.
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Old Mar 14, 19, 11:39 am
  #489  
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Originally Posted by Schind View Post
The first 787 with wifi, ZBKI, has just left Cardiff for LHR. It's due to fly to Kuala Lumpur this evening as BA33 although it's pushing it a bit fine.
She just landed and they pushed BA33 back 30 minutes, so it should all work out OK.

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Old Mar 14, 19, 6:45 pm
  #490  
 
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Would using a wifi connection device like Hootoo work with the BA wifi system . I have used it when flying American Airline before ? Or would using the Hootoo reduce the down speed i have used it sometime and the speed is reduced. I wouldn't want to reduce it so much it wouldn't work .

Can you log in with one device like my iPhone then log out of that and log into my iPad ? i know you can't have two devices running at once?

Thanks
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Old Mar 14, 19, 7:09 pm
  #491  
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Originally Posted by Martyn c View Post
Would using a wifi connection device like Hootoo work with the BA wifi system . I have used it when flying American Airline before ? Or would using the Hootoo reduce the down speed i have used it sometime and the speed is reduced. I wouldn't want to reduce it so much it wouldn't work .

Can you log in with one device like my iPhone then log out of that and log into my iPad ? i know you can't have two devices running at once?

Thanks
Don't know about the Hootoo, not sure how that works and wouldn't want to look like an idiot by committing myself one way or the other (not that it would be the first time!) One needs a browser to pay and establish the session, so if the Hootoo provides a way to do that on a WiFi connection, and then hand out other sub-sessions to other clients, in principle, it could work!

The session is per-device (or more accurately, per MAC address and probably some other device relevant piece(s) of information) so unless one can do some serious spoofing, one cannot switch from one device to another with the same paid session, even if only one device is active at a time.

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Old Mar 15, 19, 10:22 am
  #492  
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I believe the note in the Wiki suggesting that Scandinavian routes will not have service until 2020 is a misinterpretation of that ATW story. The story highlights a goal of adding ATG towers in the North Sea to improve performance and capacity, but the system is designed to work with both satellite and ATG networks and should revert to the satellite connection during the periods it is out of range of a ground station.
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Old Mar 15, 19, 11:25 am
  #493  
 
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I am currently on QR572, and WiFi is infinitely better than anything I have ever had in the BA rollout (7 US/CA Flights in last 12 months). Browsing is both faster and more stable.

On my last BA (SEA to LHR about a week ago I was getting 7mbps but it was very erratic. On this flight Iím getting 1mbps but itís stable. Maybe BA are pushing it too hard?

Do the experts here know if QR are using different technology to BA? I know itís all satellite, and we are currently over water, but I never expected such a dramatic difference.

Maybe Iíve just been unlucky on the BA flights?
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Old Mar 15, 19, 11:45 am
  #494  
 
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Wifi on Qatar seems to be a bit of a mishmash - you are on A7-BET, which is less than a year old, and it seems to have Wifi by Global Xpress. BA use GoGo 2Ku for transatlantic Wifi.

I was on a Qatar A380 recently and internet was reaaally low, bordering on unusable. I believe the A350 was the same. That seems to have been OnAir.

As all of the transatlantic flights are satellite based, I think the regional capacity can make quite a bit of difference too. Technically, Gogo 2Ku seems to be quite capable, but it sounds like there might be satellite capacity problems in certain locations. Not sure how true that is for the other platforms.
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Old Mar 15, 19, 11:51 am
  #495  
 
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Many thanks, very useful. Dare I ask how you know which providers they are using, besides a tracert from onboard?

i was on a a350 this morning (qr32) but didnít try the WiFi. Maybe I should, on the return next weekend.
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