On-board WiFi: soft launch is underway

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Old Feb 14, 19, 11:12 am   -   Wikipost
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Onboard wifi is being progessively introduced to both BA's long and shorthaul fleets and it is being marketed as Highlife Connect. This thread is to track the rollout

See post 123 for BA's FAQ on the new system.

Longhaul aircraft With WiFi fitted
A380 - 4 Aircraft

G-XLEA, G-XLEG, G-XLEH, G-XLEI

747 (Super Hi-J) - 17 Aircraft

G-CIVF, G-CIVH, G-CIVI, G-CIVR, G-CIVS, G-CIVV, G-CIVW, G-CIVX, G-CIVY, G-CIVZ
G-BYGA, G-BYGB, G-BYGC, G-BYGD, G-BYGE, G-BYGF, G-BYGG

777-200 (4 Class) - 24 Aircraft

​​​​​​G-VIIA, G-VIIC, G-VIID, G-VIIE, G-VIIF, G-VIIG, G-VIIH, G-VIIJ, G-VIIL, G-VIIM, G-VIIN, G-VIIS, G-VIIV, G-VIIW, G-VIIY
G-YMMG, G-YMMI, G-YMMJ, G-YMMK, G-YMML, G-YMMN, G-YMMO, G-YMMP
G-RAES

​​​​​​777-200 (3 Class) - 12 Aircraft

G-VIIU, G-VIIX
G-YMMA, G-YMMB, G-YMMC, G-YMMD, G-YMME, G-YMMF, G-YMMR, G-YMMS, G-YMMT, G-YMMU

777-300 - 7 Aircraft

G-STBA, G-STBB, G-STBC, G-STBD, G-STBE, G-STBG, G-STBL

Note: Aircraft shown In purple have recently returned to service after undergoing maintainence at Cardiff. WiFi installation to be confirmed

Long haul aircraft planned NOT to have WiFi fitted


BA have decided to not fit WiFi to the aircraft listed below. Some of the aircraft are due to be retired from the fleet over the next 2 years. This is thought to be part of the reason for not fitting them with WiFi

747 (Mid-J) - 16 Aircraft

G-BNLN, G-BNLY
G-CIVA, G-CIVB, G-CIVC, G-CIVD, G-CIVE, G-CIVJ, G-CIVK, G-CIVL, G-CIVM, G-CIVN, G-CIVO, G-CIVP, G-CIVT, G-CIVU

747 (Super Hi-J) - 1 Aircraft

G-CIVG

777-200 (4 Class) - 3 Aircraft

G-ZZZA, G-ZZZB, G-ZZZC
Longhaul aircraft still to be fitted with WiFi

WiFi installation on the remaining longhaul aircraft in operation is expected to be completed by early 2020. Dates shown below are roughly when each aircraft are planned to return to service having undergone WiFi installation. Aircraft are listed firstly by type, then listed by planned return to service date.

Information shown may subject to change and is based on info posted in this thread


A380

G-XLEB - mid March (Currently being fitted in Manila)
G-XLEC - May
G-XLEJ - June
G-XLED - August
G-XLEE - October
G-XLEK - November
G-XLEF - February 2020

777-200 (4 Class)

G-VIIK - 9 February (Currently in CWL)
G-VIIB - 30 June
G-YMMH - 13 May

777-200 (3 Class)

G-VIIO - 17 March
G-VIIP - 8 April
G-VIIR - 30 April
G-VIIT - 24 October

​​​​​​777-300

G-STBI - 2 March (Currently at CWL)
G-STBK - 18 June
G-STBH - 27 November
G-STBF -
G-STBJ -

787-8

Currently unable to find any information on when any of the 12 aircraft in service are expected to be fitted.

787-9

G-ZBKI - 12 March
G-ZBKJ - 14 April
G-ZBKK - 23 April
G-ZBKH - 2 May
G-ZBKL - 3 July
G-ZBKM - 12 July
G-ZBKG - 20 July
G-ZBKN - 28 July
G-ZBKO - 28 August
G-ZBKP - 22 November
G-ZBKA -
G-ZBKB -
G-ZBKC -
G-ZBKD -
G-ZBKE -
G-ZBKF -
G-ZBKR -
G-ZBKS - ​​​​​​

For a full list click here: spreadsheet.

Short haul aircraft currently with Highlife Connect available to passengers:
  • See post #170: There are 71 short haul aircraft that have WiFI installed. Testing of this new service will commence in December 2018 followed by rollout by summer 2019. There will be no WiFi available on Scandinavian sectors until 2020. More info here: http://m.atwonline.com/ife/ean-ready...ritish-airways
Aircraft with WiFi fitted and Enabled*
Aircraft listed have had there WiFi enabled for testing purposes.

A319 - 2 Aircraft

G-EOUA
G-EUPP

A320 (CEO) - 9 Aircraft

G-EUUG, G-EUUK, G-EUUK, G-EUUM, G-EUUN, G-EUUP
G-EUYE
G-TTOB, G-TTOE
Shorthaul Aircraft NOT planned to receive WIFI
​​​​​​​
​​​​​​​
BA plan to withdraw a number of there A319 aircraft currently in service over next 2 years, as a result the aircraft listed below will not be fitted with WiFi

A319 - 30 Aircraft

G-EUOB to I
G-EUPA to K, G-EUPW
G-DBCA-H, G-DBCJ, G-DBCK

​​​​​​​You can track these aircraft via sites such as thebasource.com and flightradar24. There are currently no plans to install wifi on 747 52J aircraft.

The table below shows (more info in posts #8 and #11) the current cost, which is divided into 2 bands according to whether you need the bandwidth required for streaming videos.

Basic
  • 1 hour: 4.99
  • 4 hour2: 10.99
  • Full flight: 14.99


Fast
  • 1 hour: 7.99
  • 4 hour2: 17.99
  • Full flight: 23.99
From 26th April 2018 Visa were sponsoring a free 1 hour of basic service (see post #198) however that offer was stopped in September 2018.

Background information:
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Old Sep 18, 18, 7:12 am
  #301  
 
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G-XLEH has come back from MNL with WiFi installed.
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Old Sep 19, 18, 12:52 pm
  #302  
 
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Anyone successfully get a refund? Tried it out on BA285 last week (Basic plan) and it was as close to unusable as you could get. Simple text emails timed out for the bulk of the flight. iMessage never went through or went through hours later. You couldn't even load a basic website. I get that the North Atlantic has dead spots, but this was really bad. I emailed them and are waiting for a response, but wasn't sure what experiences others have had.
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Old Sep 19, 18, 1:09 pm
  #303  
 
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Had a similar experience coming back from JNB last week. A bit disappointing. I have another 86J 747 flight on Saturday, so will hopefully have wifi and have a better experience.
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Old Sep 19, 18, 4:35 pm
  #304  
 
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Does Nyone know if LHR to Washington DC has got WiFi? Just back from SFO and very disappointed to find BA didn't have WiFi on this long flight. Crikey other airlines have had long haul WiFi for years and years now.
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Old Sep 19, 18, 4:39 pm
  #305  
 
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It’s not route dependant but aircraft - you’ll know maybe a few hours before you board only
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Old Sep 19, 18, 4:41 pm
  #306  
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Originally Posted by cupsandsaucers View Post
Does Nyone know if LHR to Washington DC has got WiFi?
As you probably know, in normal circumstances specific aircraft are not assigned to specific routes (with the exception of G-EUNA for BA1 and BA2). So as you board your aircraft, look at the registration of the aircraft and see if you can find it in the list in the wikipost of this thread.
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Old Sep 19, 18, 5:01 pm
  #307  
 
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Originally Posted by CatchThePigeon View Post
Now that is a very good question. It should be, but I expect not.
it is free, you can check your booking etc without paying for wi-fi (basic flight stats information also available for free)
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Old Sep 19, 18, 11:47 pm
  #308  
 
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Originally Posted by gwade View Post
Anyone successfully get a refund? Tried it out on BA285 last week (Basic plan) and it was as close to unusable as you could get. Simple text emails timed out for the bulk of the flight. iMessage never went through or went through hours later. You couldn't even load a basic website. I get that the North Atlantic has dead spots, but this was really bad. I emailed them and are waiting for a response, but wasn't sure what experiences others have had.
I had some issues last week on BA2279 LGW->OAK and emailed [email protected] . They got back to me about 4 hours later confirming they would refund the sessions, which appeared back to my card within 2 days. Due to my Amex transaction notifications to my phone I was able to be very specific on times starting the sessions and provided both my .air account details and my BAEC number.
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Old Sep 23, 18, 6:45 am
  #309  
 
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I flew on BA285 yesterday on G-CIVX. The payment processing system for wifi was broken the entire flight. I could connect to the network, login to OnAir, select a plan and enter my card details (or select my existing saved card), but got an error message saying the payment platform wasn't responding at the next step. That was a little disappointing, but bugs happen I guess.

Also lost signal between Iceland and northern Canada, but I imagine that's due to the satellite orbits and can't be avoided. However, given the very healthy percentage of BA long-haul routes either east or westbound that would track across or close to the poles, the idea of marketing one wifi plan as "full flight" is a bit misleading!
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Old Sep 27, 18, 2:15 pm
  #310  
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G-BYGF - Returned from CWL 16th September and has had WIFI installed
G-YMMB - Returned from SNN 21st September having undergone WIFI installation.
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Old Sep 29, 18, 12:02 am
  #311  
 
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We were scheduled on LHR-JFK this morning on G-BYGF hoping to be able to confirm WiFi but the flight was canceled. Looks like for mechanical reasons.
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Old Sep 30, 18, 5:57 am
  #312  
 
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Originally Posted by El_Duderito View Post
We were scheduled on LHR-JFK this morning on G-BYGF hoping to be able to confirm WiFi but the flight was canceled. Looks like for mechanical reasons.
The plane flew to SFO a couple of hours later so it doesn't appear to be mechanical.

https://www.flightradar24.com/data/aircraft/g-bygf
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Old Sep 30, 18, 7:43 am
  #313  
 
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Got a question re the pricing - I'm on BA15 later in the week going all the way through to SYD. Does the full flight price apply to each sector separately or is it valid for the entire flight (ie both sectors LHR-SIN and SIN-SYD)? I'm assuming it is probably the former!
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Old Oct 8, 18, 6:11 am
  #314  
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I'm on my first LGW wifi service, on the RR powered 777-200, G-YMMF, so greetings from 36,000 feet above the Kyle of Lochalsh. The streaming package speed is running at 6.9 to 9.2 Mbps download area, 0.5 upload, latency 480 ms. Which is faster than I get at home, though without that latency. From what I can make out, the LGW provision is identical to LHR.

Originally Posted by highexpectations View Post
Does anyone know if access to BA.com is free?
Yes ba.com is free, and the BA App works too without payment. The App is a bit slow mind.
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Old Oct 8, 18, 12:55 pm
  #315  
 
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Originally Posted by ant_west View Post
Got a question re the pricing - I'm on BA15 later in the week going all the way through to SYD. Does the full flight price apply to each sector separately or is it valid for the entire flight (ie both sectors LHR-SIN and SIN-SYD)? I'm assuming it is probably the former!
To answer my own post - pricing for BA15/16 is for the whole flight (ie both sectors) so if you buy on the flight LHR-SIN it is valid through to arrival in SYD. I bought the 'fast' option for the flight and found it very sporadic - it was ok to be able to download/send emails mostly in the background but I don't think you could stream video over it!
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