On-board WiFi: soft launch is underway

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Old Apr 17, 19, 2:50 am   -   Wikipost
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Onboard WiFi is being progessively introduced to both BA's long and shorthaul fleets and is being marketed as Highlife Connect. This thread is to track the rollout.

See https://www.britishairways.com/en-gb.../wifi-on-board for BA's FAQ on the system.

Longhaul aircraft with WiFi fitted
A380 - 5 Aircraft

G-XLEA, G-XLEB, G-XLEG, G-XLEH, G-XLEI

747 (Super Hi-J) - 17 Aircraft

G-CIVF, G-CIVH, G-CIVI, G-CIVR, G-CIVS, G-CIVV, G-CIVW, G-CIVX, G-CIVY, G-CIVZ
G-BYGA, G-BYGB, G-BYGC, G-BYGD, G-BYGE, G-BYGF, G-BYGG

777-200 (4 Class) - 23 Aircraft

​​​​​​G-VIIA, G-VIIC, G-VIID, G-VIIE, G-VIIF, G-VIIG, G-VIIH, G-VIIJ, G-VIIK, G-VIIL, G-VIIM, G-VIIN, G-VIIS, G-VIIV, G-VIIW, G-VIIY
G-YMMJ, G-YMMK, G-YMML, G-YMMN, G-YMMO, G-YMMP
G-RAES

​​​​​​777-200 (3 Class) - 14 Aircraft

G-VIIO, G-VIIP, G-VIIU, G-VIIX
G-YMMA, G-YMMB, G-YMMC, G-YMMD, G-YMME, G-YMMF, G-YMMR, G-YMMS, G-YMMT, G-YMMU

777-300 - 8 Aircraft

G-STBA, G-STBB, G-STBC, G-STBD, G-STBE, G-STBG, G-STBI, G-STBL

787-9 - 2 Aircraft

G-ZBKI, G-ZBKJ


This is the current cost for longhaul flights:

Basic (Browse package)
  • 1 hour: £4.99
  • 4 hours: £10.99
  • Full flight: £14.99

Fast (Stream package)
  • 1 hour: £7.99
  • 4 hours: £17.99
  • Full flight: £23.99

Longhaul aircraft planned NOT to have WiFi fitted
BA have decided to not fit WiFi to the aircraft listed below. Some of the aircraft are due to be retired from the fleet over the next two years. This is thought to be part of the reason for not fitting them with WiFi.

747 (Mid-J) - 16 Aircraft

G-BNLN, G-BNLY
G-CIVA, G-CIVB, G-CIVC, G-CIVD, G-CIVE, G-CIVJ, G-CIVK, G-CIVL, G-CIVM, G-CIVN, G-CIVO, G-CIVP, G-CIVT, G-CIVU

747 (Super Hi-J) - 1 Aircraft

G-CIVG

777-200 (4 Class) - 3 Aircraft

G-ZZZA, G-ZZZB, G-ZZZC

Longhaul aircraft still to be fitted with WiFi
WiFi installation on the remaining longhaul aircraft in operation is expected to be completed in 2020. Dates shown below are roughly when each aircraft is planned to return to service having undergone WiFi installation. Aircraft are listed firstly by type, then listed by planned return to service date.

Information shown may subject to change and is based on info posted in this thread.


A380

G-XLEC - 13 May (Currently at MNL)
G-XLEJ - 18 June
G-XLED - 18 August
G-XLEE - 24 October
G-XLEK - 29 November
G-XLEF - February 2020
G-XLEL - 2020

777-200 (4 Class)

G-YMMH - 13 May
G-YMMG - 23 May
G-VIIB - 30 June
G-YMMI - 13 July

777-200 (3 Class)

G-VIIR - 30 April (Currently at CWL)
G-VIIT - 24 October

​​​​​​777-300

G-STBK - 18 June
G-STBH - 27 November
G-STBF - 2020
G-STBJ - 2020

787-8

All expected to be fitted in 2020

787-9

G-ZBKK - 23 April (Currently at CWL)
G-ZBKH - 2 May
G-ZBKL - 3 July
G-ZBKM - 12 July
G-ZBKG - 20 July
G-ZBKN - 28 July
G-ZBKO - 20 August
G-ZBKP - 22 November
G-ZBKA - 2020
G-ZBKB - 2020
G-ZBKC - 2020
G-ZBKD - 2020
G-ZBKE - 2020
G-ZBKF - 2020
G-ZBKR - 2020
G-ZBKS - 2020
Shorthaul aircraft with WiFi fitted and enabled
Following testing the system went live on the first few aircraft in March 2019 with full rollout expected by summer 2019.

A320 - 3 Aircraft

G-GATK
G-TTNC
G-TTOE

The following aircraft have WiFi fitted and in use for testing purposes only:

A319 - 2 Aircraft

G-EOUA
G-EUPP

A320 (CEO) - 8 Aircraft

G-EUUG, G-EUUK, G-EUUL, G-EUUM, G-EUUN, G-EUUP
G-EUYE
G-TTOB

The cost of wifi on shorthaul flights is dependant on the route. So far the following prices are known:-

Messaging - £1.99 to £2.99

Browse & Stream (whole flight)
£6.99 (HAM)
£7.99 (LIS / PMI)
£8.99 (AGP)
£9.99 (SOF)

There have also been one hour browse & stream packages available for £4.99 reported on the LGW-PMI and LHR-SOF routes. It remains to be seen if this is a permanent feature or price-testing as the service rolls out.

Shorthaul aircraft NOT planned to receive WiFi
BA plan to withdraw a number of their A319 aircraft over the next two years. As a result the aircraft listed below will not be fitted with WiFi.

A319 - 30 Aircraft

G-EUOB to I
G-EUPA to K, G-EUPW
G-DBCA-H, G-DBCJ, G-DBCK
Background information:
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Old Feb 6, 18, 9:20 am
  #136  
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Originally Posted by yankees368 View Post
Is there any chance we can also track narrowbody Wi-Fi installs? The Euro Wi-Fi system has been installed on a couple of A321s for testing and I think it'd be great to track that as well.
Let's certainly have the details here, I think this thread covers all BA aircraft. I don't recall anyone getting shorthaul to work yet.
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Old Feb 6, 18, 9:44 am
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Originally Posted by yankees368 View Post
Is there any chance we can also track narrowbody Wi-Fi installs? The Euro Wi-Fi system has been installed on a couple of A321s for testing and I think it'd be great to track that as well.
Do we know which ones? The Lufthansa WiFi antenna is comparably huge, not seen anything similar on BA.
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Old Feb 6, 18, 10:24 am
  #138  
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The BA narrowbodied aircraft antenna are on the belly of the aircraft.
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Old Feb 6, 18, 1:18 pm
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We're not 100% sure, but it seems a few A321s have received the equipment already. The antennas are very, very small and are on the belly of the aircraft. See here for details: https://paxex.aero/2018/02/inmarsat-...m_campaign=654
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Old Feb 6, 18, 1:23 pm
  #140  
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Originally Posted by yankees368 View Post
We're not 100% sure, but it seems a few A321s have received the equipment already. The antennas are very, very small and are on the belly of the aircraft. See here for details: https://paxex.aero/2018/02/inmarsat-...m_campaign=654
Thanks for that link and the photo of the antenna. Someone needs to check G-MEDM, an A321 workhorse, by the sounds of it. It went to NCL and MXP today.
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Old Feb 11, 18, 1:49 am
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Just flew on 77W G-STBE. Shortly after take-off the crew announced that wi-fi was available on this flight. I tried to register an account in order to access the service via my iPad, and got stuck on the section where you are supposed to select two security questions from a drop-down menu. The drop-down menu simply didn’t appear, in any of my browsers (Safari, Chrome or Firefox). I mentioned the problem to the crew and they said several other passengers had attempted to use the service using a variety of devices (including laptops) and all had encountered the same problem as me, and therefore no-one had managed to connect. So a poor experience for all concerned and no revenue for BA.





Last edited by Starship73; Feb 11, 18 at 1:54 am Reason: Tried to add screen-grabs via iPad but failed!
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Old Feb 11, 18, 4:10 am
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Flew on G-CIVR on Friday. Once the account was set up, I was able to get online, paying for a pass per device. That said, as I put my laptop to sleep over lunch, it asked me to pay again after lunch, which wasn't great. Filed a claim with support, so we'll see.

On an unrelated note, are there any plans to equip the A380s with WiFi?
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Old Feb 11, 18, 4:28 am
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The flight i had back from GRU the other day had wifi installed so Thought Ill try out the free 60 minutes on offer, still needed me to sign up. All fine until it asked me to choose memorable questions foe account recovery and then gave no options in drop down menu. Dead end and unable to sign up. I'm reasonably IT literate and tried on phone, on laptop using different browsers, no luck. Am I missing something? can you sign up in advance before you even get on the plane?
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Old Feb 11, 18, 4:30 am
  #144  
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Originally Posted by florian View Post
Flew on G-CIVR on Friday. Once the account was set up, I was able to get online, paying for a pass per device. That said, as I put my laptop to sleep over lunch, it asked me to pay again after lunch, which wasn't great. Filed a claim with support, so we'll see.

On an unrelated note, are there any plans to equip the A380s with WiFi?
Hi,

I believe the plan is for 90% of the long haul fleet to be equipped with wifi by 2019 per;

https://www.britishairways.com/en-gb.../wifi-on-board

I would assume that some of the aircaft schedlued for retirment in the next few years would not get wifi and therefore the A380s would get wifi but no idea on the timescale.

Regards

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Old Feb 11, 18, 4:55 am
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Originally Posted by Infocustv View Post
can you sign up in advance before you even get on the plane?
I don't see why you wouldn't be able to. https://shop.ba.com should work - not sure if it has a register link on it, but I can certainly access my normal account on it while not on BA Wifi.
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Old Feb 11, 18, 5:10 am
  #146  
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I was able to successfully Register via the above link, and got past the 2 security questions and their drop-downs. It wouldn't let me pre-register a card however.
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Old Feb 13, 18, 4:06 am
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Flew home on G-CIVS on Sunday night, the wifi was mostly well behaved, but went through spells of unreliability, which looked a mix of loss of satellite uplink and the onboard gateway restarting.

When it was working the latency and speeds seemed generally fine for everything but highly interactive stuff.
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Old Feb 15, 18, 9:34 am
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Currently being on BA67 to PHL and the aircraft is equipped with WiFi; the streaming option is working quite well, however, the main portal/interface is somewhat weird. Couldn't load it on the iPhone or on the iPad, was able to login there but no pricing options were being displayed. No option to choose? Was only able to get it done by using the laptop, there I experienced no issues at all. But shouldn't it also work on the phone and tablets?
Edit: when deleting the cache, the iPhone finally works too!

Last edited by Frequent_Flyer1; Feb 15, 18 at 10:47 am Reason: spelling
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Old Feb 15, 18, 11:09 am
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Originally Posted by Frequent_Flyer1 View Post
Currently being on BA67 to PHL and the aircraft is equipped with WiFi; the streaming option is working quite well, however, the main portal/interface is somewhat weird. Couldn't load it on the iPhone or on the iPad, was able to login there but no pricing options were being displayed. No option to choose? Was only able to get it done by using the laptop, there I experienced no issues at all. But shouldn't it also work on the phone and tablets?
Edit: when deleting the cache, the iPhone finally works too!
If the portal doesn’t appear automatically in future, try typing shop.ba.com into your browser when connected to the network. This should open the page where you can purchase packages.
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Old Mar 4, 18, 6:35 am
  #150  
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I flew yesterday on G-ZBJI, a 787 delivered last autumn. I noticed two encrypted wifi networks throughout the flight - BABG-ZBJI and GP54913990. One of the cabin crew seemed particularly into technology. He told me that lots of BA aircraft are have the necessary hardware for wifi, but BA has delayed activating the wifi for some reason. I got the impression that BA wants to have a more big-bang launch than incrementally and quietly adding the service to individual aircraft.
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