Superb crew LHR to MSY 9th September

Old Sep 27, 17, 1:53 pm
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Superb crew LHR to MSY 9th September

Late posting this but if any of the crew that are on this forum were on the above flight and were serving the J cabin, please can I say thanks and that it was one of my best flights with BA.

Hubby was selected for additional screening during the boarding process so I strolled ahead and settled myself into 3K, hubby took an age to arrive and eventually settled into 3A.

Whilst PDBs were being served my lovely cabin crew lady (sorry name forgotten) asked me whether I would consider moving to accommodate 2 other travellers who were seated apart. 3J was unoccupied hence if I moved 2 seats together would be available. She made it clear that saying no was a perfectly acceptable response. I politely declined the move explaining that I wanted to keep my window seat with direct aisle access, she completely understood and was delightful during the conversation.

All the cabin crew were interested to know why hubby and I were seated in A and K, given the free seat next to me. I explained that we're both wanted window seats with direct aisle access etc etc and also that we both work together for the same company and that we were glad of the temporary separation lol! They found that very funny!

A while later I asked whether hubby could occupy 3J for the meal service and the response was a resounding 'of course'. We had a fabulous meal service and then hubby disappeared for his own time I.e. Sleep.

I slept and then spent some time in the galley chatting to the crew, they were sooo nice and enthusiastic about the new route and the time they would get to spend in New Orleans, we almost arranged a meet up in the French Quarter the next evening lol. We spoke about the new safety video, apparently it's gone down well with most passengers and then they topped up my wine and I wandered back to my seat for the rest of the flight.

When we landed at MSY it took ages to get the door opened, some problem with the walkway, and so more conversation was had.

Eventually, I walked off and trotted down to immigration thinking that that was one of the best flights that I've ever taken.

Thank you to the fantastic cabin crew, you absolutely made that flight for me, it couldn't have been better and was just the start to my holiday that I needed.

I'm gutted that I didn't get everyone's names as I would certainly be sending BA a thank you for the service received.

Apologies for the long post but I wanted to post a positive BA flight experience.

P.S. I had 3E on the inbound and despite having to face two strangers before takeoff I absolutely loved this seat. It has a small storage space for water bottles etc., wider seat area and direct aisle access to either side of the aircraft. It's sooo private as well, I got a good 6 hours sleep which is just what I wanted with a long drive home at the other end.
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Old Sep 27, 17, 2:08 pm
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Just to add that the check in agents at MSY on the return were also fabulous, our flight was delayed and they pro actively suggested that we use our lounge vouchers landside and to delay going airside as late as possible, they told us what time to head for security.

We got 2 margaritas each from the vouchers which suited me fine

Once airside I did giggle at the announcement for Mr Huge to come to the desk. Perhaps it was the alcohol or perhaps it was my sense of humour, who knows......
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Old Sep 27, 17, 3:10 pm
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Nice to see something positive in this forum! Thanks for sharing.

Is MSY a Mixed Fleet or Worldwide route?
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Old Sep 27, 17, 3:27 pm
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Originally Posted by Firipu View Post

Is MSY a Mixed Fleet or Worldwide route?
It's a worldwide crew route according to this thread http://www.flyertalk.com/forum/briti...et-routes.html
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Old Sep 27, 17, 3:36 pm
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I've got no idea whether the crew were MF or WW, either way, they were fabulous
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Old Sep 28, 17, 2:19 am
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It's always pleasing to hear of a happy story!

If you have the time, it might be worth sending a Thank You to the crew (if they're not members of FT).

You can do so, through this link - https://www.britishairways.com/trave...er_compliments

Safe travels,

M
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Old Sep 28, 17, 2:23 am
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Definitely World Wide. It gets difficult to tell with the hats being a 787 service (plus the complications with the recent strikes), but it's WW and a popular one for them too, even though they only get a short visit.

A great new destination for BA, it's really a good spot for Brits visiting, a proper city with both character and soul, and easy to get around too. Very strongly recommended, it will even do for a longish weekend if you have Avios to burn up.
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Old Sep 28, 17, 3:30 am
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Originally Posted by msm2000uk View Post
It's always pleasing to hear of a happy story!

If you have the time, it might be worth sending a Thank You to the crew (if they're not members of FT).

You can do so, through this link - https://www.britishairways.com/trave...er_compliments

Safe travels,

M
Thanks, message duly sent.

Totally agree with CWS, New Orleans is a fantastic city, lots to do, compact to walk around and plenty to see a little further afield, plantations, swamps etc.

Another big plus is that MSY is very quiet and so immigration is a breeeze, we were through in less than 5 mins.
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Old Sep 28, 17, 5:41 am
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Originally Posted by SaraJH View Post
Just to add that the check in agents at MSY on the return were also fabulous, our flight was delayed and they pro actively suggested that we use our lounge vouchers landside and to delay going airside as late as possible, they told us what time to head for security.

We got 2 margaritas each from the vouchers which suited me fine
What are these lounge vouchers? Flying from MSY next month but thought there was no lounge?
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Old Sep 28, 17, 5:53 am
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Originally Posted by hypercrypt View Post
What are these lounge vouchers? Flying from MSY next month but thought there was no lounge?
Hi, that's correct, no lounge but at check in you are given vouchers (I can't remember the value) that can be used at any F&B outlet in the terminal. Note that they all close at 8pm. We used ours landside and went airside as late as possible.
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Old Sep 28, 17, 5:58 am
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The voucher is for USD22.
More information here:
http://www.flyertalk.com/forum/briti...leans-msy.html
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