BA Gold Line “ we are busy, go away “
#1
Original Poster
Join Date: Sep 2011
Location: England
Programs: Mucci des Epices Exotiques, BAEC Gold,EK Gold,SPG,Marriott,Club Carlson
Posts: 918
BA Gold Line “ we are busy, go away “
I just tried calling the gold line in the UK and was told that the lines are busy and I should look online “thank you. Goodbye.”
Delightful customer service.
Delightful customer service.
#3
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,576
#6
Join Date: Oct 2015
Location: London
Programs: BAEC Gold, Hotels.com Gold
Posts: 576
The thread title is a little misleading.
#7
Original Poster
Join Date: Sep 2011
Location: England
Programs: Mucci des Epices Exotiques, BAEC Gold,EK Gold,SPG,Marriott,Club Carlson
Posts: 918
#8
Join Date: Oct 2010
Location: Alameda, CA, US
Programs: BAEC Gold (GGL/CCR), HHonors Diamond
Posts: 1,346
To hold, or get a call back with holding your spot in line. BA really fails using modern call center technology.
#9
Join Date: Jul 2012
Posts: 2,210
#12
Join Date: May 2013
Location: YYZ/YTZ/YUL
Programs: BA Gold, TK Elite
Posts: 1,558
More seriously this is not good enough for the blue line, let alone the gold line.
Offering a call back if the call centre is busy should really be the standard in 2017.
On a related note I find the constant references to the web site while holding rather aggravating: if whatever I wanted to do were possible on the web site I would already be doing that.
(And if it were possible but I didn't know then simply mentioning the web site wouldn't do me any good either.)
#14
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,882
Matthew 7:5 :P
More seriously this is not good enough for the blue line, let alone the gold line.
Offering a call back if the call centre is busy should really be the standard in 2017.
On a related note I find the constant references to the web site while holding rather aggravating: if whatever I wanted to do were possible on the web site I would already be doing that.
(And if it were possible but I didn't know then simply mentioning the web site wouldn't do me any good either.)
More seriously this is not good enough for the blue line, let alone the gold line.
Offering a call back if the call centre is busy should really be the standard in 2017.
On a related note I find the constant references to the web site while holding rather aggravating: if whatever I wanted to do were possible on the web site I would already be doing that.
(And if it were possible but I didn't know then simply mentioning the web site wouldn't do me any good either.)