madfish

On a CE AMS/LHR that was catered overnight, the fridges on board went down so they were unable to serve the breakfast. No onboard compensatuon but did secure a £10 voucher at LHE. Brought myself 3 large bags of M&Ms at WH Smith and headed off to the lounge.

I would have preferred the option of avios.

frenzie01

I mean how do you come up with this number, no one knows...
10000 avios and free flights for life no?

kingcole974

I think 10,000 Avios is about right. It's 4500 more to fly CE other domestic plus an extra £17.50 which if valued at a penny an Avios would put it on 5250 or 10500 for the 2 of you.

There is no way the customer should feel that BA have got off lightly.

madfish

As has been pointed out by CIHY it is 3k per person. Let's be realistic in what is or isn't appropriate. CE is not just about the catering. If you take the other benefits into account the onboard catering is only a factor of this, probably around 20% at most, so on your calculations you would be looking at only about 1,000 avios.

madfish

Oh and can the OP confirm how they paid for the ticket? Was it a cash CE fare, a RFS or was it a cash ticket in ET with a POUG? If the later, I suspect the child ticket was free. Should any of this make a difference to compensation being payable?

Jed

Next time I am in ET (having used F check in, lounge and priority boarding with the gold card), will BA accept my suggestion that they serve me a CE meal and drinks in return for deducting 3,000 Avios from my account? I doubt it.

Takiteasy

It’s an interesting business idea but you can already today have a hot bacon roll with a side wholefood salad for 1,200 Avios. Add a G&T and a small bottle of wine, and you even have some spare Avios from your 3,000 initial stash to buy some Percy pigs. Better than CE meal, no?

Takiteasy

Onboard service should not be dependent on how and how much you paid. They have accepted your CE booking, they should deliver the service. The only exception to this would be an operational upgrade at the airline’s discretion.

PJSMITH0

I agree with TOBIAS. 3000 would be reasonable especially when you compare what you may have received to the BOB menu I.e. Champagne 2025 avios sandwich 675 etc

smokie36

BA service recovery is zero nowadays.

In the first place the 3k avios should be proactively offered.

Secondly the offer should be 5k to cover the 'inconvenience'.

But hey they just don't care.

flyingmartyr

Guess I was being generous with 1k each. I shall hold my ground with the analysis offered above - much appreciated.

For clarity it was an avios + money redemption but as stated I do not think that should change how you deal with the customer in front of you given it is a credit against service not provided.

Can I help you

Doesn't matter how you paid, you didn't receive a meal.

CCayley

It is bonkers drivel like this that makes me despair of FT sometimes. What was unacceptable about BA's conduct exactly? A 'plane became unserviceable for some reason (we do not know if that can be blamed on BA). Most passengers got exactly what they would choose in that situation - transportation to their destination with the minimum delay. On such a short flight the idea that anyone was seriously inconvenienced by the absence of catering is ludicrous. So BA did the right thing.

Of course if BA are now inundated with chancers demanding 10,000 Avios compensation it will occur to someone that so long as the delay triggered by waiting for catering wouldn't have been such as to trigger EU compo, they should have just waited to cater the new 'plane and paid out zero to anyone. Result: 99% of passengers inconvenienced unnecessarily just to keep the rapacious compo-seekers at bay....

Andriyko

Got off lightly? As in BA arranged for a new plane to get passengers to their destination as soon as possible? Did they pay to get a meal or to get somewhere? Compensation is supposed to compensate for something that was not delivered. How can anyone accept a free ticket when they did fly to their destination and only a minor element was missing? Sounds like a refund and then some to me rather than compensation.

smokie36

People who were hungry were inconvenienced. Its BA's job to maintain their planes.

When they fail to do so or provide catering they should provide adequate compensation proactively.