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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 16, 2017, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero


Summary
This is a guide to gold upgrade vouchers which BA issues. In the wiki there are a number of frequently asked questions, and in the posts below there is a lot of detail and information on these vouchers.

Frequently Asked Questions
Q: What is a Gold Upgrade Voucher?
Gold Upgrade Vouchers are awarded when you reach certain Tier Point levels and allow you to an upgrade to the next travel class.

Q: How do I qualify for a Gold Upgrade Voucher?
You will be awarded a Gold Upgrade Voucher for Two (GUF2) when you reach 2,500 Tier Points. Two Gold Upgrade Vouchers for One (GUF1) are awarded when you reach 3,500 Tier Points. You have the option to choose another two GUF1s at 7,000, 8,000 and 9,000 Tier Points.

Q: When will I know I have a voucher?
The voucher will appear on your BAEC homepage when you hit the required Tier Points in the same place as any Amex 241s that you may have.



Q: How long is the voucher valid for?
The voucher is valid for 12 months must be redeemed within one year of its issue.

Q: Do I have to travel by the expiry date?
No. You must book your ticket by the expiry date so you can travel up to 355 days after.

Q: Can the voucher be extended?
If you do not redeem the voucher within twelve months you can request an extension. Extensions are usually granted for a further six months.

Q: Where can I use the voucher?
You can use the voucher for a one class upgrade on any BA published fare on flights operated by BA.

Q: Can I use the voucher for a one way ticket?
Yes. The voucher can be used for a one way booking. FT opinion may say that this is not a good use but your individual circumstances will influence this.

Q: Where can I upgrade to?
You can upgrade to the next cabin on any BA flight:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
Q: What cabin would an economy booking upgrade to?
As the voucher will upgrade you to the next available cabin, an economy (Euro Traveller / World Traveller) booking would upgrade you to Club Europe (from ET) on the short haul flight and World Traveller Plus (from WT) on the long haul flight.

Q: I havenít got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

Q: Does the voucher have to be used in conjunction with a paid fare?
No. Gold Upgrade Vouchers can be used either with a paid fare or a journey booked with Avios.

Q: Can I use the Gold Upgrade voucher with an Amex 2-4-1 voucher?
Yes. You can combine a GUF with a companion voucher (also known as a 2-4-1). This is a great way to really get a really good value use for the voucher as you will save a very large amount of Avios.

Q: Can I use the Gold Upgrade voucher with a Lloyds voucher?
No. A Lloyds voucher cannot be combined with a Gold Upgrade voucher.

Q: Can I UuA a ticket and then use my GUF voucher?
No. Tickets can only be upgraded using the Gold Upgrade voucher or Avios, not both.

Q: Are bookings made with the Gold Upgrade voucher flexible?
Only if the underlying ticket is in a flexible bucket. For example a J ticket upgraded to First will be flexible according to the original ticket rules. The same applies to redemption tickets.

Q: Can I use the Gold Upgrade voucher on another oneworld airline?
Yes, currently only with AA when certain conditions of use are fulfilled.

Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you canít include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.

Q: Can I upgrade an existing booking?
Yes. Please call the BA Service Centre to do this. If you have booked with a Travel Agent then the voucher must be used at the time of booking. Additional taxes and fees may apply. UPDATE - As of January 2018 the restriction to TA bookings no longer applies so if you book with a TA you can apply the GUF at any time by contacting BA directly up to 24 hours before your flight to process the upgrade - see post 3 for more details.

Q: Do I have to travel myself when I use the Gold Upgrade voucher like the Amex 2-4-1?
If you book with BA you can use the voucher for any other person or persons. However you must pay for the booking yourself either through your account on ba.com or through the Service Centre. If you book through a TA then the voucher owner must travel on the booking.

Q: If I cancel the booking will I get the Gold Upgrade voucher back?
If you cancel more than 24 hours before departure then the voucher will be reinstated to your account if the original validity has not expired. If you cancel within 24 hours then the voucher will not be available for further use. Any refund on the other part of the ticket will be subject to the original fare rules.

Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.

Q: Can I book the outbound leg using an Amex 2-4-1 and GUF2 and then add the inbound when it becomes available?
Yes. This can be done in the same way as adding a return leg to a booking using the Amex 2-4-1 voucher.

Q: Can I use the Gold Upgrade voucher on flights that do not originate in the UK?
Yes. Flights do not have to originate in the UK. A GUF can be used on an ex-EU booking - there is no requirement to start and finish in the UK or your Executive Club resident country.

Q: Can I use two GUF1s to upgrade two classes?
No. Nice try

Q: Can the Gold Upgrade voucher be used by anyone in the Household Account?
Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account, but the head must be a gold card holder. If the head is not a gold the voucher is effectively lost since it canít be allocated.

Q: Will I earn Tier Points and Avios with the Gold Upgrade voucher?
Yes. You should earn tier points and Avios in line with the original selling class of the booking and not based on the cabin you upgraded in to - although sometimes mistakes do seem to happen and you do end up earning based on the cabin you upgraded to. As a reward booking doesnít earn any tier points or Avios you wonít earn anything from a reward booking to which you had applied a GUF.

Q: I have more than two people in my booking. Can I just upgrade two of them?
No. A GUF canít be applied to a selection of passengers on a booking, and has to cover all of them - you canít end up with a booking for four people where two are still in CW and the other two are upgraded to F. If necessary you can as BA to split the booking so that those not being upgraded are under one booking reference, and those being upgraded by the GUF are in a new separate booking reference.

Q: Does an infant use an available upgrade?
No. If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Aug 27, 2023, 8:15 am
  #841  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,449
Originally Posted by allynl93
If possible can some one give me some clarification, as I'm getting mixed messages.

I am one trip away from earning a GUF2 voucher.

I have a CW reward booking in December, GLA > HND, using an Amex companion voucher.

If there are 2 A class seats still available in First, by the time I get my voucher, can I use the voucher to upgrade the 2 CW flights to First? Understand thereís potentially a few more avios to spend on the upgrade.
you can use the guf to upgrade any time as long as A seats available, no avios to pay although there might be an adjustment in cash for taxes and fees although from cw to F this should be very little in our experience.

Edit: and probably £35 in change fees pp unless you are ggl although you might try and argue you couldnít do it online so should get the change for free
firstlight is offline  
Old Aug 27, 2023, 8:16 am
  #842  
Ambassador, British Airways; FlyerTalk Posting Legend
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Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,754
Originally Posted by allynl93
If possible can some one give me some clarification, as I'm getting mixed messages.

I am one trip away from earning a GUF2 voucher.

I have a CW reward booking in December, GLA > HND, using an Amex companion voucher.

If there are 2 A class seats still available in First, by the time I get my voucher, can I use the voucher to upgrade the 2 CW flights to First? Understand there’s potentially a few more avios to spend on the upgrade.
yes you can. there shouldn't be any more avios due tho as you are using a GUF.
KARFA is online now  
Old Sep 1, 2023, 3:23 pm
  #843  
 
Join Date: Jul 2020
Posts: 8
Dividing GUF2 into 2x GUF1

Hello
Can anyone please confirm if this is really possible to do? The FAQ above states yes, but the BA T&Cs state no. Keen to do this if itís possible.
Thanks
Rutland3309 is offline  
Old Sep 1, 2023, 5:05 pm
  #844  
 
Join Date: Jun 2008
Location: BER
Programs: BAEC GGL/GfL, Lufthansa SEN, Hilton Diamond, misc other stuff
Posts: 1,389
Originally Posted by Rutland3309
Hello
Can anyone please confirm if this is really possible to do? The FAQ above states yes, but the BA T&Cs state no. Keen to do this if itís possible.
Thanks
I usually email the GGL team when I know that I want to split a GUF2 and then it takes a couple of days. I've been told that a one step 'split and upgrade' isn't possible and preempting that by asking for the split before speeds up the booking process. This is helpful when you want to book and upgrade those 'short term offers' via TAs without having to wait for BA and risk the fare expiring.
KARFA likes this.
El_Duderito is offline  
Old Sep 6, 2023, 7:59 pm
  #845  
 
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,811
I have a problem akin to leffy's. I have a GUF2 that has disappeared from my account. Since it was the last one left, I do not get a link to see the details of GUF usage.
Is there a way to get to the GUF history/status page directly?
DeltaFlyingProf is offline  
Old Sep 11, 2023, 11:07 pm
  #846  
 
Join Date: Sep 2004
Location: London, Essex, Newcastle, Malta
Programs: BAEC Gold Guest List
Posts: 203
From reading this thread it is my understanding that the following is possible. I would most grateful if somebody more knowledgeable than me could confirm it.

1) Book a J redemption (CW) LHR-XXX-LHR, using an Amex 2-4-1
2) Find A-class cash fare availability on the flights
3) Apply GUF2 to change the cabin from J to F
drpabs is offline  
Old Sep 11, 2023, 11:15 pm
  #847  
 
Join Date: Nov 2017
Posts: 222
I believe you can also use GUF upgrade to A even there is no redemption availability in Biz.
Still is offline  
Old Sep 11, 2023, 11:47 pm
  #848  
Ambassador, British Airways; FlyerTalk Posting Legend
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Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,754
Yes, if doing it all at the same time you should be able to miss out 1).
KARFA is online now  
Old Sep 12, 2023, 3:10 am
  #849  
 
Join Date: Sep 2004
Location: London, Essex, Newcastle, Malta
Programs: BAEC Gold Guest List
Posts: 203
Originally Posted by Still
I believe you can also use GUF upgrade to A even there is no redemption availability in Biz.
So this, coupled with what Karfa says, would mean the process would be finding A class availability and then calling up to book a 2-4-1 avios redemption in A but with the GUF2 use resulting in only the J avios being charged?
drpabs is offline  
Old Sep 12, 2023, 3:22 am
  #850  
 
Join Date: Nov 2017
Posts: 222
Yes, only the upgraded inventory needed.
Still is offline  
Old Sep 12, 2023, 4:24 am
  #851  
 
Join Date: Sep 2004
Location: London, Essex, Newcastle, Malta
Programs: BAEC Gold Guest List
Posts: 203
Originally Posted by Still
Yes, only the upgraded inventory needed.
That's great. Thanks for the replies KARFA and Still.
drpabs is offline  
Old Sep 12, 2023, 6:53 am
  #852  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,399
Originally Posted by drpabs
That's great. Thanks for the replies KARFA and Still.
The only nuance I'll add to this is in relation to price.

If you use a GUF from CW to F to upgrade a redemption ticket you will most likely be quoted a substantial additional sum to pay in taxes/fees and charges because F is not included in the Reward Flight Saver program. I think it's still worse from the US than the UK. On the other hand, if you use a GUF to upgrade a revenue ticket from CW to F there will usually be no additional taxes/fees and charges to pay.
golfmad is offline  
Old Sep 17, 2023, 5:34 am
  #853  
 
Join Date: May 2003
Location: DEL
Programs: Mucci du Miel d'Or
Posts: 2,392
Can GUFs be used on a BA basic (no baggage) transatlantic fare?
Dan72 is offline  
Old Sep 17, 2023, 5:36 am
  #854  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,754
Originally Posted by Dan72
Can GUFs be used on a BA basic (no baggage) transatlantic fare?
yes, but you will obviously only go to W and reward or T class availability will be hard to find.
Dan72 likes this.
KARFA is online now  
Old Sep 18, 2023, 1:32 am
  #855  
 
Join Date: Nov 2011
Location: London
Programs: BA Gold
Posts: 4,035
How long do the vouchers usually take to appear? I've hit the threshold for a GUF2 again, but as this is the one time I want to use it immediately to get a booking into Club, I'm impatiently waiting...
darthlemsip is offline  

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