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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 16, 2017, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero


Summary
This is a guide to gold upgrade vouchers which BA issues. In the wiki there are a number of frequently asked questions, and in the posts below there is a lot of detail and information on these vouchers.

Frequently Asked Questions
Q: What is a Gold Upgrade Voucher?
Gold Upgrade Vouchers are awarded when you reach certain Tier Point levels and allow you to an upgrade to the next travel class.

Q: How do I qualify for a Gold Upgrade Voucher?
You will be awarded a Gold Upgrade Voucher for Two (GUF2) when you reach 2,500 Tier Points. Two Gold Upgrade Vouchers for One (GUF1) are awarded when you reach 3,500 Tier Points. You have the option to choose another two GUF1s at 7,000, 8,000 and 9,000 Tier Points.

Q: When will I know I have a voucher?
The voucher will appear on your BAEC homepage when you hit the required Tier Points in the same place as any Amex 241s that you may have.



Q: How long is the voucher valid for?
The voucher is valid for 12 months must be redeemed within one year of its issue.

Q: Do I have to travel by the expiry date?
No. You must book your ticket by the expiry date so you can travel up to 355 days after.

Q: Can the voucher be extended?
If you do not redeem the voucher within twelve months you can request an extension. Extensions are usually granted for a further six months.

Q: Where can I use the voucher?
You can use the voucher for a one class upgrade on any BA published fare on flights operated by BA.

Q: Can I use the voucher for a one way ticket?
Yes. The voucher can be used for a one way booking. FT opinion may say that this is not a good use but your individual circumstances will influence this.

Q: Where can I upgrade to?
You can upgrade to the next cabin on any BA flight:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
Q: What cabin would an economy booking upgrade to?
As the voucher will upgrade you to the next available cabin, an economy (Euro Traveller / World Traveller) booking would upgrade you to Club Europe (from ET) on the short haul flight and World Traveller Plus (from WT) on the long haul flight.

Q: I havenít got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

Q: Does the voucher have to be used in conjunction with a paid fare?
No. Gold Upgrade Vouchers can be used either with a paid fare or a journey booked with Avios.

Q: Can I use the Gold Upgrade voucher with an Amex 2-4-1 voucher?
Yes. You can combine a GUF with a companion voucher (also known as a 2-4-1). This is a great way to really get a really good value use for the voucher as you will save a very large amount of Avios.

Q: Can I use the Gold Upgrade voucher with a Lloyds voucher?
No. A Lloyds voucher cannot be combined with a Gold Upgrade voucher.

Q: Can I UuA a ticket and then use my GUF voucher?
No. Tickets can only be upgraded using the Gold Upgrade voucher or Avios, not both.

Q: Are bookings made with the Gold Upgrade voucher flexible?
Only if the underlying ticket is in a flexible bucket. For example a J ticket upgraded to First will be flexible according to the original ticket rules. The same applies to redemption tickets.

Q: Can I use the Gold Upgrade voucher on another oneworld airline?
Yes, currently only with AA when certain conditions of use are fulfilled.

Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you canít include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.

Q: Can I upgrade an existing booking?
Yes. Please call the BA Service Centre to do this. If you have booked with a Travel Agent then the voucher must be used at the time of booking. Additional taxes and fees may apply. UPDATE - As of January 2018 the restriction to TA bookings no longer applies so if you book with a TA you can apply the GUF at any time by contacting BA directly up to 24 hours before your flight to process the upgrade - see post 3 for more details.

Q: Do I have to travel myself when I use the Gold Upgrade voucher like the Amex 2-4-1?
If you book with BA you can use the voucher for any other person or persons. However you must pay for the booking yourself either through your account on ba.com or through the Service Centre. If you book through a TA then the voucher owner must travel on the booking.

Q: If I cancel the booking will I get the Gold Upgrade voucher back?
If you cancel more than 24 hours before departure then the voucher will be reinstated to your account if the original validity has not expired. If you cancel within 24 hours then the voucher will not be available for further use. Any refund on the other part of the ticket will be subject to the original fare rules.

Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.

Q: Can I book the outbound leg using an Amex 2-4-1 and GUF2 and then add the inbound when it becomes available?
Yes. This can be done in the same way as adding a return leg to a booking using the Amex 2-4-1 voucher.

Q: Can I use the Gold Upgrade voucher on flights that do not originate in the UK?
Yes. Flights do not have to originate in the UK. A GUF can be used on an ex-EU booking - there is no requirement to start and finish in the UK or your Executive Club resident country.

Q: Can I use two GUF1s to upgrade two classes?
No. Nice try

Q: Can the Gold Upgrade voucher be used by anyone in the Household Account?
Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account, but the head must be a gold card holder. If the head is not a gold the voucher is effectively lost since it canít be allocated.

Q: Will I earn Tier Points and Avios with the Gold Upgrade voucher?
Yes. You should earn tier points and Avios in line with the original selling class of the booking and not based on the cabin you upgraded in to - although sometimes mistakes do seem to happen and you do end up earning based on the cabin you upgraded to. As a reward booking doesnít earn any tier points or Avios you wonít earn anything from a reward booking to which you had applied a GUF.

Q: I have more than two people in my booking. Can I just upgrade two of them?
No. A GUF canít be applied to a selection of passengers on a booking, and has to cover all of them - you canít end up with a booking for four people where two are still in CW and the other two are upgraded to F. If necessary you can as BA to split the booking so that those not being upgraded are under one booking reference, and those being upgraded by the GUF are in a new separate booking reference.

Q: Does an infant use an available upgrade?
No. If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Aug 24, 2023, 3:11 am
  #826  
 
Join Date: Sep 2004
Location: London, Essex, Newcastle, Malta
Programs: BAEC Gold Guest List
Posts: 203
How long does it usually take for a GUF2 voucher to appear on one's account? TP points posted yesterday took me to 2500 and my account confirms that a GUF2 has been earned, as do BA, but the all-important voucher number is not yet showing on my account. This is frustrating as there are only two seats left on the flight I was intending to book with the GUF2. The 'Gold team' were able to confirm I have the voucher but owing to "this morning's IT issues" were unable to give me its number. The agent said that the voucher should appear as soon as the 2500TP point is reached but I am not so sure. I would appreciate it if someone who knows could confirm whether the GUF2 is issued the same day as TPs are posted bringing the total to >=2500, or whether the voucher usually appears the day after this milestone is reached, or even later.

Thanks
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Old Aug 24, 2023, 3:19 am
  #827  
 
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,329
From few days to few weeks to manual request if unlucky. Totally unpredictable. And absolutely unreliable.
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Old Aug 24, 2023, 3:23 am
  #828  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,755
indeed, best not wait and instead pursue your baec number to request issuance of the vouchers by the back office team. once the request goes in they usually issue them within 1-3 days, you will get an email confirming when issues and the voucher number - and it will show on your "My evouchers" section on your baec page.

btw, i don't buy what the agent said to you about having the voucher but unable to give you the number. frankly that sounds like bs to me.
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KARFA is online now  
Old Aug 24, 2023, 3:27 am
  #829  
 
Join Date: Sep 2004
Location: London, Essex, Newcastle, Malta
Programs: BAEC Gold Guest List
Posts: 203
Originally Posted by KARFA
indeed, best not wait and instead pursue your baec number to request issuance of the vouchers by the back office team. once the request goes in they usually issue them within 1-3 days, you will get an email confirming when issues and the voucher number - and it will show on your "My evouchers" section on your baec page.

btw, i don't buy what the agent said to you about having the voucher but unable to give you the number. frankly that sounds like bs to me.
How do I do that KARFA? Presumably it is just a case of calling the Gold line and requesting that they ask the back office team to issue the voucher?
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Old Aug 24, 2023, 3:32 am
  #830  
Ambassador, British Airways; FlyerTalk Posting Legend
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Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,755
Originally Posted by drpabs
How do I do that KARFA? Presumably it is just a case of calling the Gold line and requesting that they ask the back office team to issue the voucher?
yes, say you have passed the threshold, you haven't got your GUF, and can they request it from the servicing team to have it issued.
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Old Aug 24, 2023, 10:13 am
  #831  
 
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,329
Rant ON
How someone from BA can affirm that a GUF has been used when not even one flight booked after the GUF was issued has been upgraded in any way?
Rant OFF

I'm still chasing my missing GUFs and I think I'm getting made up answers.
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Old Aug 24, 2023, 10:15 am
  #832  
Ambassador, British Airways; FlyerTalk Posting Legend
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Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,755
Each used GUF should show what the booking reference is that it was applied to. So your follow on question if someone says that is tell me what booking it was used for.
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Old Aug 26, 2023, 6:01 am
  #833  
 
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 3,454
Originally Posted by Lefly
Rant ON
How someone from BA can affirm that a GUF has been used when not even one flight booked after the GUF was issued has been upgraded in any way?
Rant OFF

I'm still chasing my missing GUFs and I think I'm getting made up answers.
If you go into your BA account, under the table which shows what vouchers are in your account (Amex / GUF and Barclays) there is a button labelled ĎMore Voucher Informationí. That then displays the current vouchers and a history of all issued vouchers and what bookings they were used against.

Pilot37
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Old Aug 26, 2023, 6:04 am
  #834  
 
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 3,454
Running into an AA GUF upgrade issue myself.
I have the AA flights under the AA prime code and EF says there is ‘A’ upgrade class available on my flight, but the GGL team says it is showing no upgrade availability for them. I’ve tried it with 2 different agents - so either EF is showing phantom availability or BA aren’t requesting the right upgrade class - but any suggestions on how to get the GUF applied?

Pilot37
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Old Aug 26, 2023, 6:11 am
  #835  
 
Join Date: Jan 2022
Programs: BAEC
Posts: 1,615
Originally Posted by Pilot37
Running into an AA GUF upgrade issue myself.
I have the AA flights under the AA prime code and EF says there is ĎAí upgrade class available on my flight, but the GGL team says it is showing no upgrade availability for them. Iíve tried it with 2 different agents - so either EF is showing phantom availability or BA arenít requesting the right upgrade class - but any suggestions on how to get the GUF applied?

Pilot37
This is definitely a thing. There are actually 2 types of A availability on AA. One for cash and a subset for upgrades. I think it used to happen that they were less strict when GUFing AA flights first became a thing and any only A class worked (or they just saw A and applied the GUF without questioning it. But seems this is getting tighter. In my experience, A upgrade availability on TATL is widely available, especially well ahead of the flights. Transcon is more tricky but this often opens up closer to date of the trip.
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Old Aug 26, 2023, 10:42 am
  #836  
 
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,329
Originally Posted by Pilot37
If you go into your BA account, under the table which shows what vouchers are in your account (Amex / GUF and Barclays) there is a button labelled ĎMore Voucher Informationí. That then displays the current vouchers and a history of all issued vouchers and what bookings they were used against.

Pilot37
Thank you, but unfortunately I think it's not reliable. It doesn't show anything about my vouchers from 2022 on.

From now on I'll screenshot and register everything since there are all this issues when using GUFs.
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Old Aug 26, 2023, 11:19 am
  #837  
Ambassador, British Airways; FlyerTalk Posting Legend
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Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,755
Originally Posted by Lefly
Thank you, but unfortunately I think it's not reliable. It doesn't show anything about my vouchers from 2022 on.

From now on I'll screenshot and register everything since there are all this issues when using GUFs.
i think something is seriously wrong with your account if no new Gufs/241s are showing on your my evouchers section for over a year.
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Old Aug 26, 2023, 2:42 pm
  #838  
 
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,329
Originally Posted by KARFA
i think something is seriously wrong with your account if no new Gufs/241s are showing on your my evouchers section for over a year.
Apologies, I wasn't clear in my answer or I am misunderstandingyour reply.

I see the vouchers still available in my account main page, but if I go in the section about more info, the past ones shown are only those until 2021 with no reference to what bookings they were applied to.

I'm writing from my phone now, otherwise I would have posted a screenshot as example. I don't know if I'm having account issues or it's normal what I'm seeing
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Old Aug 26, 2023, 2:44 pm
  #839  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,755
No thatís not normal. All my GUFs I have used - including ones since 2021 - are in the used section and show a booking reference for which they were used.
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Old Aug 27, 2023, 8:11 am
  #840  
 
Join Date: Apr 2010
Location: Scotland
Programs: BA Gold
Posts: 37
If possible can some one give me some clarification, as I'm getting mixed messages.

I am one trip away from earning a GUF2 voucher.

I have a CW reward booking in December, GLA > HND, using an Amex companion voucher.

If there are 2 A class seats still available in First, by the time I get my voucher, can I use the voucher to upgrade the 2 CW flights to First? Understand thereís potentially a few more avios to spend on the upgrade.
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