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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 16, 2017, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero


Summary
This is a guide to gold upgrade vouchers which BA issues. In the wiki there are a number of frequently asked questions, and in the posts below there is a lot of detail and information on these vouchers.

Frequently Asked Questions
Q: What is a Gold Upgrade Voucher?
Gold Upgrade Vouchers are awarded when you reach certain Tier Point levels and allow you to an upgrade to the next travel class.

Q: How do I qualify for a Gold Upgrade Voucher?
You will be awarded a Gold Upgrade Voucher for Two (GUF2) when you reach 2,500 Tier Points. Two Gold Upgrade Vouchers for One (GUF1) are awarded when you reach 3,500 Tier Points. You have the option to choose another two GUF1s at 7,000, 8,000 and 9,000 Tier Points.

Q: When will I know I have a voucher?
The voucher will appear on your BAEC homepage when you hit the required Tier Points in the same place as any Amex 241s that you may have.



Q: How long is the voucher valid for?
The voucher is valid for 12 months must be redeemed within one year of its issue.

Q: Do I have to travel by the expiry date?
No. You must book your ticket by the expiry date so you can travel up to 355 days after.

Q: Can the voucher be extended?
If you do not redeem the voucher within twelve months you can request an extension. Extensions are usually granted for a further six months.

Q: Where can I use the voucher?
You can use the voucher for a one class upgrade on any BA published fare on flights operated by BA.

Q: Can I use the voucher for a one way ticket?
Yes. The voucher can be used for a one way booking. FT opinion may say that this is not a good use but your individual circumstances will influence this.

Q: Where can I upgrade to?
You can upgrade to the next cabin on any BA flight:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
Q: What cabin would an economy booking upgrade to?
As the voucher will upgrade you to the next available cabin, an economy (Euro Traveller / World Traveller) booking would upgrade you to Club Europe (from ET) on the short haul flight and World Traveller Plus (from WT) on the long haul flight.

Q: I havenít got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

Q: Does the voucher have to be used in conjunction with a paid fare?
No. Gold Upgrade Vouchers can be used either with a paid fare or a journey booked with Avios.

Q: Can I use the Gold Upgrade voucher with an Amex 2-4-1 voucher?
Yes. You can combine a GUF with a companion voucher (also known as a 2-4-1). This is a great way to really get a really good value use for the voucher as you will save a very large amount of Avios.

Q: Can I use the Gold Upgrade voucher with a Lloyds voucher?
No. A Lloyds voucher cannot be combined with a Gold Upgrade voucher.

Q: Can I UuA a ticket and then use my GUF voucher?
No. Tickets can only be upgraded using the Gold Upgrade voucher or Avios, not both.

Q: Are bookings made with the Gold Upgrade voucher flexible?
Only if the underlying ticket is in a flexible bucket. For example a J ticket upgraded to First will be flexible according to the original ticket rules. The same applies to redemption tickets.

Q: Can I use the Gold Upgrade voucher on another oneworld airline?
Yes, currently only with AA when certain conditions of use are fulfilled.

Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you canít include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.

Q: Can I upgrade an existing booking?
Yes. Please call the BA Service Centre to do this. If you have booked with a Travel Agent then the voucher must be used at the time of booking. Additional taxes and fees may apply. UPDATE - As of January 2018 the restriction to TA bookings no longer applies so if you book with a TA you can apply the GUF at any time by contacting BA directly up to 24 hours before your flight to process the upgrade - see post 3 for more details.

Q: Do I have to travel myself when I use the Gold Upgrade voucher like the Amex 2-4-1?
If you book with BA you can use the voucher for any other person or persons. However you must pay for the booking yourself either through your account on ba.com or through the Service Centre. If you book through a TA then the voucher owner must travel on the booking.

Q: If I cancel the booking will I get the Gold Upgrade voucher back?
If you cancel more than 24 hours before departure then the voucher will be reinstated to your account if the original validity has not expired. If you cancel within 24 hours then the voucher will not be available for further use. Any refund on the other part of the ticket will be subject to the original fare rules.

Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.

Q: Can I book the outbound leg using an Amex 2-4-1 and GUF2 and then add the inbound when it becomes available?
Yes. This can be done in the same way as adding a return leg to a booking using the Amex 2-4-1 voucher.

Q: Can I use the Gold Upgrade voucher on flights that do not originate in the UK?
Yes. Flights do not have to originate in the UK. A GUF can be used on an ex-EU booking - there is no requirement to start and finish in the UK or your Executive Club resident country.

Q: Can I use two GUF1s to upgrade two classes?
No. Nice try

Q: Can the Gold Upgrade voucher be used by anyone in the Household Account?
Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account, but the head must be a gold card holder. If the head is not a gold the voucher is effectively lost since it canít be allocated.

Q: Will I earn Tier Points and Avios with the Gold Upgrade voucher?
Yes. You should earn tier points and Avios in line with the original selling class of the booking and not based on the cabin you upgraded in to - although sometimes mistakes do seem to happen and you do end up earning based on the cabin you upgraded to. As a reward booking doesnít earn any tier points or Avios you wonít earn anything from a reward booking to which you had applied a GUF.

Q: I have more than two people in my booking. Can I just upgrade two of them?
No. A GUF canít be applied to a selection of passengers on a booking, and has to cover all of them - you canít end up with a booking for four people where two are still in CW and the other two are upgraded to F. If necessary you can as BA to split the booking so that those not being upgraded are under one booking reference, and those being upgraded by the GUF are in a new separate booking reference.

Q: Does an infant use an available upgrade?
No. If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Apr 25, 2023, 4:56 am
  #796  
 
Join Date: Aug 2019
Programs: BA Exec Gold
Posts: 420
Originally Posted by E14 26C
Yes no problem on one PNR - if it's an Avios booking, the Avios will have to come from your account / family account
Bravo! Thank you. Cash booking.
Bluekjp is offline  
Old May 1, 2023, 1:35 am
  #797  
Hilton 25+ BadgeMarriott 10+ Badge
 
Join Date: Feb 2004
Location: Netherlands
Posts: 4,392
Hi all,
Tried to find the answer on this in the wiki and on BA's website, but I am not sure if I found certainty.
If I have a ticket issued by BA - can the GUF2 (or 1) be used in the following scenarios

1) all BA flight number including segments operated by AA
2) BA flight number for BA operated and AA flight number for AA operated segments?

Cheers!
nldogbert is online now  
Old May 1, 2023, 4:35 am
  #798  
 
Join Date: Jan 2022
Programs: BAEC
Posts: 1,614
Originally Posted by nldogbert
Hi all,
Tried to find the answer on this in the wiki and on BA's website, but I am not sure if I found certainty.
If I have a ticket issued by BA - can the GUF2 (or 1) be used in the following scenarios

1) all BA flight number including segments operated by AA
2) BA flight number for BA operated and AA flight number for AA operated segments?

Cheers!
Yes in both scenarios. But 2) is much more straightforward. In this case, you just need A availability on BA legs and in theory you need special A award availability on AA legs, but this is not always enforced and sometimes you can get away with normal A availability.

For 1) itís a bit more complicated. The agent will need to swap out the BA codeshares for AA prime flight numbers (for AA operated legs obviously). This might a.) have zero cost impact, it may b.) have a small fare difference and it may c.) have a large fare difference.

So probably best thing to do is try and book all prime flights - at least for the legs you want to upgrade - from the start.
nldogbert and Bluekjp like this.
RichieMc is offline  
Old May 23, 2023, 9:46 pm
  #799  
 
Join Date: Jul 2018
Location: London
Programs: BA GGL
Posts: 184
Upgrade cash booking with GUF on ba.com

Apologies if this is covered elsewhere but couldn't find the answer on scanning. Attempting to use ba.com functionality to upgrade a PE cash fare using a GUF and the results suggest very limited availability, certainly nothing like the I class availability I can see. Is this a known problem requiring a call to BA to book?
thanks
Fossiebear is offline  
Old May 23, 2023, 9:51 pm
  #800  
 
Join Date: Jan 2017
Location: London UK
Programs: BA Gold Guest List & GfL, Accor Gold, Hilton Diamond, Avis Presidents Club
Posts: 208
Originally Posted by Fossiebear
Apologies if this is covered elsewhere but couldn't find the answer on scanning. Attempting to use ba.com functionality to upgrade a PE cash fare using a GUF and the results suggest very limited availability, certainly nothing like the I class availability I can see. Is this a known problem requiring a call to BA to book?
thanks
You have to call to book upgrades when using I class etc availability. You can only use GUF to upgrade online when using redemption space.
KARFA and Fossiebear like this.
e8steve is online now  
Old May 27, 2023, 4:32 am
  #801  
 
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,072
Is it possible to ďgive awayĒ a GUF1 to my partner to use on a booking? Or if not, is there a workaround (like creating a household account - we live together FWIW)
HFHFFlyer is offline  
Old May 27, 2023, 4:34 am
  #802  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,754
yes, so you could make the booking for them and use your GUF. Or your partner can make the booking, add you as a nominee, and you can then call to apply the GUF and pay any extra taxes/fees/charges.
golfmad and JessicaTam like this.
KARFA is online now  
Old May 28, 2023, 12:49 pm
  #803  
 
Join Date: Mar 2008
Programs: GGL, UA 1MM
Posts: 500
Upgrading AA

I have a flight booked entirely on AA, the ticket number is a 001-, rather than 125-. can i use a GUF to upgrade it? or can i only do so if it was booked via BA?

If yes, how do I go about doing it? via AA or BA?

thanks
2358 is offline  
Old May 28, 2023, 2:29 pm
  #804  
 
Join Date: Jan 2022
Programs: BAEC
Posts: 1,614
Originally Posted by 2358
I have a flight booked entirely on AA, the ticket number is a 001-, rather than 125-. can i use a GUF to upgrade it? or can i only do so if it was booked via BA?

If yes, how do I go about doing it? via AA or BA?

thanks
Has to be on BA 125 stock in order to use GUF.
RichieMc is offline  
Old Jun 29, 2023, 7:44 am
  #805  
Hilton 25+ BadgeMarriott 10+ Badge
 
Join Date: Feb 2004
Location: Netherlands
Posts: 4,392
No availability 11 months out

Wanted to use my coupon for LHR-JFK and BOS- LHR flights in May2024. For the flights I had booked...only F subclass available...amazing that no A subclass available and only 4 seats left on both flights....😲

Called the GGL but they mentioned because it's only F availability it was not possible to use the upgrade

Cheers!
nldogbert is online now  
Old Jun 29, 2023, 7:54 am
  #806  
 
Join Date: Jan 2007
Posts: 4,726
Originally Posted by nldogbert
Wanted to use my coupon for LHR-JFK and BOS- LHR flights in May2024. For the flights I had booked...only F subclass available...amazing that no A subclass available and only 4 seats left on both flights....😲

Called the GGL but they mentioned because it's only F availability it was not possible to use the upgrade

Cheers!
Yes, needs to be either Avios availability or A bucket.
flashware is offline  
Old Jun 29, 2023, 8:08 am
  #807  
 
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL, SAS EBG
Posts: 2,143
Does anyone know whether it's possible to book straight into A class when there's no redemption availability in J? Is this affected by it being a 241 redemption?
flarmip is online now  
Old Jun 29, 2023, 8:21 am
  #808  
 
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,838
Correct, you just need A
Koru Flyer is offline  
Old Jun 29, 2023, 8:23 am
  #809  
 
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA GGL, SAS EBG
Posts: 2,143
Originally Posted by Koru Flyer
Correct, you just need A
Thanks. Presumably it has to be done over the phone though, as I don't think you can apply multiple vouchers at once online?
flarmip is online now  
Old Jul 5, 2023, 4:15 am
  #810  
 
Join Date: Feb 2014
Location: Surrey, UK
Programs: BA GGL
Posts: 488
My GUF and someone else's 241 when I'm not on booking

I have a couple of “Blue” friends who have the Premium Plus 241 voucher and enough avios to get to Sydney but they have run into the brick wall of lack of availability. Based near London. Have found economy availability from Newcastle where dates might work but they would prefer at least WT+ and I’d prefer they went in business but that doesn’t seem to be a deal breaker for them.



I have spare GUFs. I know when I booked recently with GUF for similar flight all I needed was F/I selling class but that was doing it all in one fell swoop.



I can’t work out if there is a way to make the booking with their 241 and my GUF in one go so as to avoid the need for avios seats being available. I “think” they have to pay if using their 241 and the t&cs for GUF say I have to pay for using that. Have I understood that right or is there a workaround?



I think (from what I’ve read) that if we could find avios seats for their dates they could book and I could apply the GUF afterwards but that doesn’t help find the seats in the first place. And would I then just need relevant selling class?

Edited to ask after reading another thread - Could I use one of my jokers to open up award space for them?

Any advice/inspiration very gratefully accepted.

Last edited by Iamnotlost; Jul 5, 2023 at 6:40 am Reason: Another question
Iamnotlost is offline  

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