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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 16, 2017, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero


Summary
This is a guide to gold upgrade vouchers which BA issues. In the wiki there are a number of frequently asked questions, and in the posts below there is a lot of detail and information on these vouchers.

Frequently Asked Questions
Q: What is a Gold Upgrade Voucher?
Gold Upgrade Vouchers are awarded when you reach certain Tier Point levels and allow you to an upgrade to the next travel class.

Q: How do I qualify for a Gold Upgrade Voucher?
You will be awarded a Gold Upgrade Voucher for Two (GUF2) when you reach 2,500 Tier Points. Two Gold Upgrade Vouchers for One (GUF1) are awarded when you reach 3,500 Tier Points. You have the option to choose another two GUF1s at 7,000, 8,000 and 9,000 Tier Points.

Q: When will I know I have a voucher?
The voucher will appear on your BAEC homepage when you hit the required Tier Points in the same place as any Amex 241s that you may have.



Q: How long is the voucher valid for?
The voucher is valid for 12 months must be redeemed within one year of its issue.

Q: Do I have to travel by the expiry date?
No. You must book your ticket by the expiry date so you can travel up to 355 days after.

Q: Can the voucher be extended?
If you do not redeem the voucher within twelve months you can request an extension. Extensions are usually granted for a further six months.

Q: Where can I use the voucher?
You can use the voucher for a one class upgrade on any BA published fare on flights operated by BA.

Q: Can I use the voucher for a one way ticket?
Yes. The voucher can be used for a one way booking. FT opinion may say that this is not a good use but your individual circumstances will influence this.

Q: Where can I upgrade to?
You can upgrade to the next cabin on any BA flight:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
Q: What cabin would an economy booking upgrade to?
As the voucher will upgrade you to the next available cabin, an economy (Euro Traveller / World Traveller) booking would upgrade you to Club Europe (from ET) on the short haul flight and World Traveller Plus (from WT) on the long haul flight.

Q: I havenít got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

Q: Does the voucher have to be used in conjunction with a paid fare?
No. Gold Upgrade Vouchers can be used either with a paid fare or a journey booked with Avios.

Q: Can I use the Gold Upgrade voucher with an Amex 2-4-1 voucher?
Yes. You can combine a GUF with a companion voucher (also known as a 2-4-1). This is a great way to really get a really good value use for the voucher as you will save a very large amount of Avios.

Q: Can I use the Gold Upgrade voucher with a Lloyds voucher?
No. A Lloyds voucher cannot be combined with a Gold Upgrade voucher.

Q: Can I UuA a ticket and then use my GUF voucher?
No. Tickets can only be upgraded using the Gold Upgrade voucher or Avios, not both.

Q: Are bookings made with the Gold Upgrade voucher flexible?
Only if the underlying ticket is in a flexible bucket. For example a J ticket upgraded to First will be flexible according to the original ticket rules. The same applies to redemption tickets.

Q: Can I use the Gold Upgrade voucher on another oneworld airline?
Yes, currently only with AA when certain conditions of use are fulfilled.

Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you canít include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.

Q: Can I upgrade an existing booking?
Yes. Please call the BA Service Centre to do this. If you have booked with a Travel Agent then the voucher must be used at the time of booking. Additional taxes and fees may apply. UPDATE - As of January 2018 the restriction to TA bookings no longer applies so if you book with a TA you can apply the GUF at any time by contacting BA directly up to 24 hours before your flight to process the upgrade - see post 3 for more details.

Q: Do I have to travel myself when I use the Gold Upgrade voucher like the Amex 2-4-1?
If you book with BA you can use the voucher for any other person or persons. However you must pay for the booking yourself either through your account on ba.com or through the Service Centre. If you book through a TA then the voucher owner must travel on the booking.

Q: If I cancel the booking will I get the Gold Upgrade voucher back?
If you cancel more than 24 hours before departure then the voucher will be reinstated to your account if the original validity has not expired. If you cancel within 24 hours then the voucher will not be available for further use. Any refund on the other part of the ticket will be subject to the original fare rules.

Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.

Q: Can I book the outbound leg using an Amex 2-4-1 and GUF2 and then add the inbound when it becomes available?
Yes. This can be done in the same way as adding a return leg to a booking using the Amex 2-4-1 voucher.

Q: Can I use the Gold Upgrade voucher on flights that do not originate in the UK?
Yes. Flights do not have to originate in the UK. A GUF can be used on an ex-EU booking - there is no requirement to start and finish in the UK or your Executive Club resident country.

Q: Can I use two GUF1s to upgrade two classes?
No. Nice try

Q: Can the Gold Upgrade voucher be used by anyone in the Household Account?
Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account, but the head must be a gold card holder. If the head is not a gold the voucher is effectively lost since it canít be allocated.

Q: Will I earn Tier Points and Avios with the Gold Upgrade voucher?
Yes. You should earn tier points and Avios in line with the original selling class of the booking and not based on the cabin you upgraded in to - although sometimes mistakes do seem to happen and you do end up earning based on the cabin you upgraded to. As a reward booking doesnít earn any tier points or Avios you wonít earn anything from a reward booking to which you had applied a GUF.

Q: I have more than two people in my booking. Can I just upgrade two of them?
No. A GUF canít be applied to a selection of passengers on a booking, and has to cover all of them - you canít end up with a booking for four people where two are still in CW and the other two are upgraded to F. If necessary you can as BA to split the booking so that those not being upgraded are under one booking reference, and those being upgraded by the GUF are in a new separate booking reference.

Q: Does an infant use an available upgrade?
No. If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Feb 24, 2023, 9:50 am
  #766  
 
Join Date: Mar 2021
Location: Near Manchester
Programs: BAEC Gold
Posts: 401
My booking is finally complete.

LHR-JFK using a 241 in CW and GUF2 into F, returning SFO-LHR in WTP GUF2 into CW.

Had the email this morning to contact BA and pay the outstanding recalculated taxes which I have.

Interestingly, I asked the BA call handler if I would get a breakdown of the new figure to pay. It is slightly less than I was expecting (I worked out some 'back of the envelope calculations based on test bookings). The answer was no, just the figure I have paid.

I found this strange, as BA ticketing department can effectively just name any price and there is no way of checking what they are basing it on!

Also, been charged £35pp for "changing my booking" when adding the GUF2 to the booking - the GUF2 was missing when I originally booked the reward flights and I had to spend a few days chasing it up.

But she told me to pay it to ensure the booking is ticketed, then raise a complaint with BAEC to get it refunded when it has been ticketed.
KARFA likes this.
LancashireFlyer is offline  
Old Feb 25, 2023, 2:45 am
  #767  
 
Join Date: Mar 2007
Location: vie
Programs: BAEC GfL; LH M&M FQTV; FB Platinum,SPG Gold ; A-Club Gold;HHonnors Diamond
Posts: 172
Originally Posted by Koru Flyer
My understanding and experience is that. Prior to some stage I think it was around 2019 for Avios and GUF upgrades via BA you needed the underlying award class (Z for first, I forget the rest ;-) ) to be available. If it was not available you then needed (T, I, A) to be available to then use the Joker to open up award space (I think also you can Joker /D/ as well?). Curiously at that time, if it was a TA booking you only needed /I/ and /A/ to be available to upgrade with a GUF so you could getter better availability through a TA.

Then around 2019, they levelled it all up so you needed either Avios /Z/ or First revenue /A/ to GUF from Club to First, and the Joker in the use of a GUF became irrelevant for First upgrades.
- So booking an award ticket with Avios only, you need either award availability to use a Joker the right revenue fare bucket - and they must not have run out of the Joker stock for that flight
- Booking an upgrade with a GUF either cash or Avios you can have either /Z/ or /A/ available. So the Joker is irrelevant in that situation. In my experience /A/ is usually what they take. Which incidentally gives you a very flexible ticket, as to make a change you just need /A/ to be available.

That said I believe that you can Joker /D/ class as well, so that if you GUF from WTP you might be able to use a Joker to facilitate that upgrade if no /I/ is available.

I have had the odd agent, when there has been no /A/ available go on hold, saying lets look at a "space release" (what BA now calls Jokers) and then come back with that there is nothing they can do, not surprising. As another hint, I have noticed large changes in POS availability in /A/ class. So make sure the BA agent is logged into the POS with the availability you need.

KF
Thank you for the explanation and I have just done a GUF2 upgrade from WTP to Club using a space release joker with D available and no U and I Class availability, booked then in (the released) U Class.
Furthermore there is a maximum of 5 space release seats in each cabin, but not anymore in First:
For GUF2s to First the GGL space release joker doesn't exist/work, as you can use Z or A availability and they don't open anything, if A is not available.Had this confirmed twice with the splendid GGL-team.

ettrich
ettrich is offline  
Old Mar 2, 2023, 3:28 am
  #768  
 
Join Date: Jun 2010
Programs: SQ*G BA GGL/CCR
Posts: 193
Hello peeps.

Trying to book in Club with me and two kids LHR-LAX. I have a GUF2, 2 x Barclays upgrade vouchers, space release and an Amex 241. The full suite! What combo can I use to minimise avios here? I generally understand the 241 and GUF but this will be the first time with the Barclays upgrade.

Would it be
Barclays voucher for my flight + 241 to add on Kid 1 (and use half the GUF2) = WTP points required (unfortunately PEAK). And then the other half of the GUF2 for Kid 2 with another WTP redemption (assuming you can split the voucher like that)

I.e. 135k for return Peak WTP + 241 + Barclays voucher+ 1/2 of Guf2 (for me and kid 1)
And 135k for return peak WTP + 1/2 of GUF2 for kid 2
= 270k avios + 241 + barclays + GUF2.

These damn avios prices have gone up a lot...
SQjunkie is offline  
Old Mar 2, 2023, 10:58 am
  #769  
 
Join Date: Jun 2010
Programs: SQ*G BA GGL/CCR
Posts: 193
And a follow up after chatting to the GGL team is that Barclays vouchers are not combinable with 241. Therefore only option is 241 + GUF + 0.5GUF = 270k Avios.
SQjunkie is offline  
Old Mar 4, 2023, 8:34 am
  #770  
 
Join Date: Sep 2010
Location: Edinburgh
Programs: Mucci; BAEC GGL; (In memoriam: KLM Flying Dutchman Royal Wing & FB Platinum Elite)
Posts: 202
Originally Posted by KARFA
1. Yes that should be fine - not sure on best way whether to book and then call to upgrade, or call and do both together. Should be fine either way.

2. Yes exEU is fine too. I am not a BAH expert so not sure whether you need to call UK or Bremen - hopefully someone else who has done it will confirm.
Re point 2 applying GUF to an ex EU BAH - your suspicion is correct- tried doing this today, and I was advised by UK office that this needs to be done by Bremen. If the booking could be made online, then they could apply the GUF retrospectively, Ill need to wait until Monday and hope that the availability hasn't gone!
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beamac is offline  
Old Mar 4, 2023, 9:01 am
  #771  
 
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 858
Just wondering if a GUF disappears when flown...? I used one for an upcoming booking, but it's been in my account.
Dark Blue is offline  
Old Mar 9, 2023, 8:17 am
  #772  
 
Join Date: Mar 2023
Posts: 3
GUF2

Hello

i am as of this morning the proud owner of my first GUF2 , am I right in thinking that itís not Al thatís it cracked up to be ? I had hoped to take Mrs amarok90 to Hawaii early next year but even though AA are in one world it looks as though I canít use my GUF2 on any other airline.

thanks in advance for any tips and guidance

Alan
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Old Mar 9, 2023, 8:24 am
  #773  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,750
Originally Posted by Amarok90
Hello

i am as of this morning the proud owner of my first GUF2 , am I right in thinking that itís not Al thatís it cracked up to be ? I had hoped to take Mrs amarok90 to Hawaii early next year but even though AA are in one world it looks as though I canít use my GUF2 on any other airline.

thanks in advance for any tips and guidance

Alan
you can use them on AA flight included in a BA booking now. There is some discussion of this in the last few pages.

what are you looking to do? Book premium economy and upgrade to business, or book business and upgrade to first.
KARFA is offline  
Old Mar 9, 2023, 8:28 am
  #774  
 
Join Date: Mar 2023
Posts: 3
Hello Karfa

thanks for your reply , I was thinking of WTP to CW
Amarok90 is offline  
Old Mar 9, 2023, 8:38 am
  #775  
 
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,862
Can't remember if I asked this, but I've a voucher expiring next month. If I make a booking, flight or holiday, for say November, can I apply that voucher? I assume it only has to be applied before the expiry date rather than fully used?
xenole is offline  
Old Mar 9, 2023, 8:40 am
  #776  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,750
Originally Posted by xenole
Can't remember if I asked this, but I've a voucher expiring next month. If I make a booking, flight or holiday, for say November, can I apply that voucher? I assume it only has to be applied before the expiry date rather than fully used?
yes, just have to use it by expiry, flights can be beyond that date.
KARFA is offline  
Old Mar 13, 2023, 8:09 am
  #777  
 
Join Date: Jan 2007
Posts: 4,726
Originally Posted by KARFA
yes, just have to use it by expiry, flights can be beyond that date.
Unless it's wrapped up in a FTV (yes.... there are some of those still around, despite others being refunded) in which case 31/9/2023 still applies. Reminds me, better find something to use that credit and GUF2 for..
flashware is offline  
Old Mar 13, 2023, 8:11 am
  #778  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,750
Originally Posted by flashware
Unless it's wrapped up in a FTV (yes.... there are some of those still around, despite others being refunded) in which case 31/9/2023 still applies. Reminds me, better find something to use that credit and GUF2 for..
yes, and if it is in a FTV i suspect the GUF is already technically beyond the expiry date anyway, but is kept alive only by virtue of being in an FTV.
KARFA is offline  
Old Mar 13, 2023, 8:30 am
  #779  
 
Join Date: Jan 2007
Posts: 4,726
Originally Posted by KARFA
yes, and if it is in a FTV i suspect the GUF is already technically beyond the expiry date anyway, but is kept alive only by virtue of being in an FTV.
Exactly.
flashware is offline  
Old Mar 13, 2023, 8:38 am
  #780  
 
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 4,328
How long to wait, after hitting 2500 TPs, to call the GL line and ask when the GUF will be credited?
I don't remember the timing for the one I got last year...
Lefly is offline  

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