Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 16, 2017, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero


Summary
This is a guide to gold upgrade vouchers which BA issues. In the wiki there are a number of frequently asked questions, and in the posts below there is a lot of detail and information on these vouchers.

Frequently Asked Questions
Q: What is a Gold Upgrade Voucher?
Gold Upgrade Vouchers are awarded when you reach certain Tier Point levels and allow you to an upgrade to the next travel class.

Q: How do I qualify for a Gold Upgrade Voucher?
You will be awarded a Gold Upgrade Voucher for Two (GUF2) when you reach 2,500 Tier Points. Two Gold Upgrade Vouchers for One (GUF1) are awarded when you reach 3,500 Tier Points. You have the option to choose another two GUF1s at 7,000, 8,000 and 9,000 Tier Points.

Q: When will I know I have a voucher?
The voucher will appear on your BAEC homepage when you hit the required Tier Points in the same place as any Amex 241s that you may have.



Q: How long is the voucher valid for?
The voucher is valid for 12 months must be redeemed within one year of its issue.

Q: Do I have to travel by the expiry date?
No. You must book your ticket by the expiry date so you can travel up to 355 days after.

Q: Can the voucher be extended?
If you do not redeem the voucher within twelve months you can request an extension. Extensions are usually granted for a further six months.

Q: Where can I use the voucher?
You can use the voucher for a one class upgrade on any BA published fare on flights operated by BA.

Q: Can I use the voucher for a one way ticket?
Yes. The voucher can be used for a one way booking. FT opinion may say that this is not a good use but your individual circumstances will influence this.

Q: Where can I upgrade to?
You can upgrade to the next cabin on any BA flight:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
Q: What cabin would an economy booking upgrade to?
As the voucher will upgrade you to the next available cabin, an economy (Euro Traveller / World Traveller) booking would upgrade you to Club Europe (from ET) on the short haul flight and World Traveller Plus (from WT) on the long haul flight.

Q: I havent got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

Q: Does the voucher have to be used in conjunction with a paid fare?
No. Gold Upgrade Vouchers can be used either with a paid fare or a journey booked with Avios.

Q: Can I use the Gold Upgrade voucher with an Amex 2-4-1 voucher?
Yes. You can combine a GUF with a companion voucher (also known as a 2-4-1). This is a great way to really get a really good value use for the voucher as you will save a very large amount of Avios.

Q: Can I use the Gold Upgrade voucher with a Lloyds voucher?
No. A Lloyds voucher cannot be combined with a Gold Upgrade voucher.

Q: Can I UuA a ticket and then use my GUF voucher?
No. Tickets can only be upgraded using the Gold Upgrade voucher or Avios, not both.

Q: Are bookings made with the Gold Upgrade voucher flexible?
Only if the underlying ticket is in a flexible bucket. For example a J ticket upgraded to First will be flexible according to the original ticket rules. The same applies to redemption tickets.

Q: Can I use the Gold Upgrade voucher on another oneworld airline?
Yes, currently only with AA when certain conditions of use are fulfilled.

Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you cant include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.

Q: Can I upgrade an existing booking?
Yes. Please call the BA Service Centre to do this. If you have booked with a Travel Agent then the voucher must be used at the time of booking. Additional taxes and fees may apply. UPDATE - As of January 2018 the restriction to TA bookings no longer applies so if you book with a TA you can apply the GUF at any time by contacting BA directly up to 24 hours before your flight to process the upgrade - see post 3 for more details.

Q: Do I have to travel myself when I use the Gold Upgrade voucher like the Amex 2-4-1?
If you book with BA you can use the voucher for any other person or persons. However you must pay for the booking yourself either through your account on ba.com or through the Service Centre. If you book through a TA then the voucher owner must travel on the booking.

Q: If I cancel the booking will I get the Gold Upgrade voucher back?
If you cancel more than 24 hours before departure then the voucher will be reinstated to your account if the original validity has not expired. If you cancel within 24 hours then the voucher will not be available for further use. Any refund on the other part of the ticket will be subject to the original fare rules.

Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.

Q: Can I book the outbound leg using an Amex 2-4-1 and GUF2 and then add the inbound when it becomes available?
Yes. This can be done in the same way as adding a return leg to a booking using the Amex 2-4-1 voucher.

Q: Can I use the Gold Upgrade voucher on flights that do not originate in the UK?
Yes. Flights do not have to originate in the UK. A GUF can be used on an ex-EU booking - there is no requirement to start and finish in the UK or your Executive Club resident country.

Q: Can I use two GUF1s to upgrade two classes?
No. Nice try

Q: Can the Gold Upgrade voucher be used by anyone in the Household Account?
Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account, but the head must be a gold card holder. If the head is not a gold the voucher is effectively lost since it cant be allocated.

Q: Will I earn Tier Points and Avios with the Gold Upgrade voucher?
Yes. You should earn tier points and Avios in line with the original selling class of the booking and not based on the cabin you upgraded in to - although sometimes mistakes do seem to happen and you do end up earning based on the cabin you upgraded to. As a reward booking doesnt earn any tier points or Avios you wont earn anything from a reward booking to which you had applied a GUF.

Q: I have more than two people in my booking. Can I just upgrade two of them?
No. A GUF cant be applied to a selection of passengers on a booking, and has to cover all of them - you cant end up with a booking for four people where two are still in CW and the other two are upgraded to F. If necessary you can as BA to split the booking so that those not being upgraded are under one booking reference, and those being upgraded by the GUF are in a new separate booking reference.

Q: Does an infant use an available upgrade?
No. If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
Print Wikipost

BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Feb 10, 2023, 1:41 pm
  #736  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,385
Originally Posted by Geordie405
How have you been booking these? I assume you phone up and have an agent do it all in one go, or are you booking the lower class online and then applying the GUF? Can you get the Chase 10% discount over the phone or just online?
When I'm making a revenue booking, I will book it online and pay for it using the Chase 10 stacked with the AARP discount. I will then call up if there's availability in the higher class in order to use the GUF.

When I'm making an Avios booking (like the one for later this month) I sacrifice the 10% and call up to make the booking. For the most recent booking I called the GGL line one evening in the US and did it through the office in India. That way it's possible to ignore the lower class availability and book straight into the higher class.
Geordie405 likes this.
golfmad is offline  
Old Feb 11, 2023, 11:14 am
  #737  
 
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,251
Sorry for another couple of questions but I just wanted to clarify something else. Presumably if I book - say - LAS - LHR - NCL and back in Y and then apply a GUF the short-haul domestic sectors would be upgraded to CE and the long-haul sections to WTP?

In terms of using a GUF to upgrade on AA does "Transatlantic" mean to and from the UK (as in joint business venture flights) or would it also include AA to a mainland Europe destination such as MAD or ZRH etc.

My wife and I have four GUFs to redeem by the end of the year. I am sure we could get them extended by 6 months but I am looking for creative ways to redeem them.
Geordie405 is online now  
Old Feb 11, 2023, 11:42 am
  #738  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,385
Originally Posted by Geordie405
Sorry for another couple of questions but I just wanted to clarify something else. Presumably if I book - say - LAS - LHR - NCL and back in Y and then apply a GUF the short-haul domestic sectors would be upgraded to CE and the long-haul sections to WTP?
Yes, subject to 'I' class availability on the domestic sectors. I am just completing a trip where I did the same thing but there was no 'I' class on either of the domestic sectors. Thankfully, an exit row with the middle seat blocked through theoretical seating made for a comfortable trip.
Geordie405 likes this.
golfmad is offline  
Old Feb 12, 2023, 1:35 am
  #739  
 
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,066
Any recent experiences of persuading the GGL team to convert 1x GUF2 into 2 x GUF1 at 2500 TPs?

i didn’t bother trying last year and I am struggling to recall how much success I had with this before the pandemic.

Thanks in advance for any insights….,
HFHFFlyer is online now  
Old Feb 12, 2023, 1:40 am
  #740  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,667
Pretty likely that will be agreed. The GGL team themselves don't credit or split GUFs, it's done by the back office team. But if you ask the GGL to forward a request to them, hopefully it should be agreed.
HFHFFlyer likes this.
KARFA is online now  
Old Feb 12, 2023, 5:30 am
  #741  
 
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,066
Originally Posted by KARFA
Pretty likely that will be agreed. The GGL team themselves don't credit or split GUFs, it's done by the back office team. But if you ask the GGL to forward a request to them, hopefully it should be agreed.
Thanks as ever KARFA
HFHFFlyer is online now  
Old Feb 17, 2023, 7:48 am
  #742  
 
Join Date: Mar 2021
Location: Near Manchester
Programs: BAEC Gold
Posts: 397
Strange one up one ringing up the BAEC for a reward flight booking next year. Asked about applying a GUF2 when seats become available into First, and was told I don't have a GUF2 showing.

I remember seeing it showing after I got it last year. My year reset last October and I had accrued 2595 Tier Points so definitely earnt the GUF2.

She's started a query with the BAEC back office and said it'll take a few days to investigate.
LancashireFlyer is offline  
Old Feb 17, 2023, 9:17 am
  #743  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,667
if you go in to Manage My Account>>Manage my account>>My eVouchers you should see all your vouchers including all that have been used or expired. Is there one in there which was issued around when you crossed the 2.5k threshold?
KARFA is online now  
Old Feb 17, 2023, 10:25 am
  #744  
 
Join Date: Feb 2014
Location: Surrey, UK
Programs: BA GGL
Posts: 488
I have also had something a bit odd going on with a GUF2.
When I passed 2500TPs for this year back in December it said on my Exec Club homepage that I had earned a GUF2 but there was no button for more voucher info. If I followed the route KARFA mentions I could only see info for my Amex 241 and a GUF2 I used last year. No sign of any other used up vouchers.
I was hoping to split the GUF2 into 2 singles so I called the GGL line.
Initially the agent thought I wanted to split the 241. I thought I had convinced her otherwise but when I got an email response a couple of days late it was to tell me I couldn't split the 241.
Rang again. Spoke to a nice but slightly clueless agent who spent some time adding up my TPs and coming up with a total that made no sense. Still, she agreed to pass my request to the back office and a couple of days later I got an email confirming the voucher had been added to my account - and I can see it there. Hurray.

It seemed odd to me that one page would tell me I had a voucher but then the other page did not have any information about it. BA's IT strikes again I suppose.

Still working up to calling to ask about splitting it.
Iamnotlost is offline  
Old Feb 18, 2023, 2:38 am
  #745  
 
Join Date: Mar 2021
Location: Near Manchester
Programs: BAEC Gold
Posts: 397
Originally Posted by KARFA
if you go in to Manage My Account>>Manage my account>>My eVouchers you should see all your vouchers including all that have been used or expired. Is there one in there which was issued around when you crossed the 2.5k threshold?
There was no voucher showing for a GUF, but I've just received an email from the BAEC apologising for not being issued with one, and it is now showing. Have to say, I am impressed with the speed with how BA sort issues (obviously from my own point of view, I know others experience issues).
LancashireFlyer is offline  
Old Feb 18, 2023, 3:31 am
  #746  
 
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 731
I passed 2,500 for the year over three weeks ago (date of points posting) - still no sign of the GUF2 or an email from BA. Now passed 3,000 and will hit 3 500 next week (GUF1 x 2) - anyone else seeing delays?
Ned1968 is offline  
Old Feb 18, 2023, 3:50 am
  #747  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,667
Mine haven’t posted automatically for any level over the last 2/3 years so I have just chased them manually.
Ned1968 and LancashireFlyer like this.
KARFA is online now  
Old Feb 18, 2023, 4:57 am
  #748  
 
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, FB Platinum, MB Titanium, Hilton Diamond
Posts: 2,573
Ive had to call and chase for the vouchers too. Most recently as of yesterday.
MaxFlyer is offline  
Old Feb 18, 2023, 5:02 am
  #749  
 
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 731
Originally Posted by KARFA
Mine havent posted automatically for any level over the last 2/3 years so I have just chased them manually.
if only their IT had the same casual approach to paying for tickets
Ned1968 is offline  
Old Feb 18, 2023, 5:57 am
  #750  
 
Join Date: Mar 2021
Location: Near Manchester
Programs: BAEC Gold
Posts: 397
Once again I have read this thread from the start to get my head around the use of GUF. I have to admit I'm struggling.

Yesterday I booked UK-US for next Feb when the reward seats were released. This was in CW using a 241. 80,000 avios and 350. The return dates are not released yet, but I've had good advice from KARFA to ring up and add them to the booking instead of booking them separately and getting the 241 added (to avoid the ex-US higher costs)

On the call I did ask about applying the GUF2, but (as I mentioned yesterday this was missing I've now got it). The advisor did warn me that the "additional taxes" into F would be around 1600-1700 in total for both of us.

Now I've been doing test bookings in the run up to booking this, and the taxes and charges for CW and F come to 628.71 in both cabins. In addition, I've just done a test booking using the GUF booking straight into F for June, and the cost is 553.71 (for one person, so 378 more than the reward flight in CW of 175).

Going off the data points in this thread, it seems to be commonly mentioned that you only pay extra if the YQ is extra, but in the dates I've done test bookings YQ is 350 in both cabins. Is the problem that the base fare for a reward booking is 175pp?

What is the actual extra fee to pay when applying a GUF?

Was I given dud information, or is this correct? I only really want to fly F on the outbound anyway, perfectly happy flying CW back (so that would be a WTP booking upgraded to CW).

Last edited by LancashireFlyer; Feb 18, 2023 at 6:10 am
LancashireFlyer is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.