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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 16, 2017, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero


Summary
This is a guide to gold upgrade vouchers which BA issues. In the wiki there are a number of frequently asked questions, and in the posts below there is a lot of detail and information on these vouchers.

Frequently Asked Questions
Q: What is a Gold Upgrade Voucher?
Gold Upgrade Vouchers are awarded when you reach certain Tier Point levels and allow you to an upgrade to the next travel class.

Q: How do I qualify for a Gold Upgrade Voucher?
You will be awarded a Gold Upgrade Voucher for Two (GUF2) when you reach 2,500 Tier Points. Two Gold Upgrade Vouchers for One (GUF1) are awarded when you reach 3,500 Tier Points. You have the option to choose another two GUF1s at 7,000, 8,000 and 9,000 Tier Points.

Q: When will I know I have a voucher?
The voucher will appear on your BAEC homepage when you hit the required Tier Points in the same place as any Amex 241s that you may have.



Q: How long is the voucher valid for?
The voucher is valid for 12 months must be redeemed within one year of its issue.

Q: Do I have to travel by the expiry date?
No. You must book your ticket by the expiry date so you can travel up to 355 days after.

Q: Can the voucher be extended?
If you do not redeem the voucher within twelve months you can request an extension. Extensions are usually granted for a further six months.

Q: Where can I use the voucher?
You can use the voucher for a one class upgrade on any BA published fare on flights operated by BA.

Q: Can I use the voucher for a one way ticket?
Yes. The voucher can be used for a one way booking. FT opinion may say that this is not a good use but your individual circumstances will influence this.

Q: Where can I upgrade to?
You can upgrade to the next cabin on any BA flight:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
Q: What cabin would an economy booking upgrade to?
As the voucher will upgrade you to the next available cabin, an economy (Euro Traveller / World Traveller) booking would upgrade you to Club Europe (from ET) on the short haul flight and World Traveller Plus (from WT) on the long haul flight.

Q: I havenít got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

Q: Does the voucher have to be used in conjunction with a paid fare?
No. Gold Upgrade Vouchers can be used either with a paid fare or a journey booked with Avios.

Q: Can I use the Gold Upgrade voucher with an Amex 2-4-1 voucher?
Yes. You can combine a GUF with a companion voucher (also known as a 2-4-1). This is a great way to really get a really good value use for the voucher as you will save a very large amount of Avios.

Q: Can I use the Gold Upgrade voucher with a Lloyds voucher?
No. A Lloyds voucher cannot be combined with a Gold Upgrade voucher.

Q: Can I UuA a ticket and then use my GUF voucher?
No. Tickets can only be upgraded using the Gold Upgrade voucher or Avios, not both.

Q: Are bookings made with the Gold Upgrade voucher flexible?
Only if the underlying ticket is in a flexible bucket. For example a J ticket upgraded to First will be flexible according to the original ticket rules. The same applies to redemption tickets.

Q: Can I use the Gold Upgrade voucher on another oneworld airline?
Yes, currently only with AA when certain conditions of use are fulfilled.

Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you canít include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.

Q: Can I upgrade an existing booking?
Yes. Please call the BA Service Centre to do this. If you have booked with a Travel Agent then the voucher must be used at the time of booking. Additional taxes and fees may apply. UPDATE - As of January 2018 the restriction to TA bookings no longer applies so if you book with a TA you can apply the GUF at any time by contacting BA directly up to 24 hours before your flight to process the upgrade - see post 3 for more details.

Q: Do I have to travel myself when I use the Gold Upgrade voucher like the Amex 2-4-1?
If you book with BA you can use the voucher for any other person or persons. However you must pay for the booking yourself either through your account on ba.com or through the Service Centre. If you book through a TA then the voucher owner must travel on the booking.

Q: If I cancel the booking will I get the Gold Upgrade voucher back?
If you cancel more than 24 hours before departure then the voucher will be reinstated to your account if the original validity has not expired. If you cancel within 24 hours then the voucher will not be available for further use. Any refund on the other part of the ticket will be subject to the original fare rules.

Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.

Q: Can I book the outbound leg using an Amex 2-4-1 and GUF2 and then add the inbound when it becomes available?
Yes. This can be done in the same way as adding a return leg to a booking using the Amex 2-4-1 voucher.

Q: Can I use the Gold Upgrade voucher on flights that do not originate in the UK?
Yes. Flights do not have to originate in the UK. A GUF can be used on an ex-EU booking - there is no requirement to start and finish in the UK or your Executive Club resident country.

Q: Can I use two GUF1s to upgrade two classes?
No. Nice try

Q: Can the Gold Upgrade voucher be used by anyone in the Household Account?
Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account, but the head must be a gold card holder. If the head is not a gold the voucher is effectively lost since it canít be allocated.

Q: Will I earn Tier Points and Avios with the Gold Upgrade voucher?
Yes. You should earn tier points and Avios in line with the original selling class of the booking and not based on the cabin you upgraded in to - although sometimes mistakes do seem to happen and you do end up earning based on the cabin you upgraded to. As a reward booking doesnít earn any tier points or Avios you wonít earn anything from a reward booking to which you had applied a GUF.

Q: I have more than two people in my booking. Can I just upgrade two of them?
No. A GUF canít be applied to a selection of passengers on a booking, and has to cover all of them - you canít end up with a booking for four people where two are still in CW and the other two are upgraded to F. If necessary you can as BA to split the booking so that those not being upgraded are under one booking reference, and those being upgraded by the GUF are in a new separate booking reference.

Q: Does an infant use an available upgrade?
No. If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Oct 17, 2022, 12:08 am
  #676  
 
Join Date: Jan 2022
Programs: BAEC
Posts: 1,615
Excellent. Thanks both. Iíll be booking direct with BA. Seems like itís straightforward.
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Old Oct 18, 2022, 5:16 am
  #677  
Moderator: Hyatt Gold Passport & Star Alliance
 
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Posts: 12,198
Just upgraded LAX-JFK using a cert already applied to the JFK-LHR segment. Normally the increase in taxes is about £20 (or less).
£92 it was today. I queried it and was told the taxes had gone up!
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Old Oct 18, 2022, 5:33 am
  #678  
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They would have recalculated the taxes/fees/charges on the whole itinerary so the increase may not be purely due to the LAX-sector. Also there may be some currency movement
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Old Oct 18, 2022, 11:28 am
  #679  
 
Join Date: Apr 2005
Location: E14
Programs: BA GGL, Marriott, IHG, Sirius, Dusit, Thai, Virgin, Hyatt, BAA, AS, AA(both)
Posts: 1,297
Is the lowest economy fare bucket able to be GUFd or have I got a computer says no because I used Avios to reduce the cash component?

Booking class O return
Cash +1000 Avios for £10 discount
No I class available but there are Avios availability in CE

Me confused, agent tried a couple of times but got no joy - thoughts before I call in again
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Old Oct 18, 2022, 11:31 am
  #680  
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Part pay with avios shouldnít be a problem. And O class should be GUFíable. Itís UuA where O, G, and Q canít be upgraded.
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Old Oct 24, 2022, 4:10 am
  #681  
 
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 893
Just want to double check something. While we can now use GUF on AA, I believe that's unique to AA, and I can't use GUF on QA - correct?
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Old Oct 24, 2022, 4:14 am
  #682  
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If you mean Qatar, then no. GUFs are BA and AA only.
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Old Oct 24, 2022, 6:37 am
  #683  
 
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 893
Originally Posted by KARFA
If you mean Qatar, then no. GUFs are BA and AA only.
I liked this, meaning thanks, not I like the situation! But thanks.
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Old Oct 25, 2022, 11:12 am
  #684  
 
Join Date: Mar 2003
Programs: BA GGL; AA LT Gold; AS 100K; DL MM GM; Hyatt G*list, Hilton Diamond; SQ silver
Posts: 3,811
For AA transcon flights, can one upgrade a flight sold as BA number or only as AA number? I was told the latter on my call to the GGL number which is answered by the Indian call center and they seem to have the best training on the subject.
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Old Oct 25, 2022, 11:31 am
  #685  
 
Join Date: Jan 2022
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Originally Posted by DeltaFlyingProf
For AA transcon flights, can one upgrade a flight sold as BA number or only as AA number? I was told the latter on my call to the GGL number which is answered by the Indian call center and they seem to have the best training on the subject.
I think officially it's only AA prime flight number. I had a discussion with an agent on the gold line the other day asking spcifically for AA flight numbers for this reason. She was ok with it, but some agents can be quite insistent on booking ony BA flight numbers. I remember reading somewhere upthread that someone was able to apply a GUF to BA coded transcons. Can't remember if this was forced through somehow or if they just rebooked the flights under AA numbers and then applied the GUF.
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Old Oct 25, 2022, 1:19 pm
  #686  
 
Join Date: Mar 2003
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Originally Posted by RichieMc
I think officially it's only AA prime flight number. I had a discussion with an agent on the gold line the other day asking spcifically for AA flight numbers for this reason. She was ok with it, but some agents can be quite insistent on booking ony BA flight numbers. I remember reading somewhere upthread that someone was able to apply a GUF to BA coded transcons. Can't remember if this was forced through somehow or if they just rebooked the flights under AA numbers and then applied the GUF.
Thanks. It sounds like you were told the same thing that I was, so I'll accept it and stick with J seat. I'll know for my next ticket.
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Old Nov 15, 2022, 1:38 pm
  #687  
 
Join Date: Jan 2007
Posts: 4,726
Originally Posted by speedbird85
Did you get an answer to this? I want to do the same thing, ex-DUB but to HNL with a hotel package. Can BA Holidays apply a GUF to an ex-EU ticket?
Did you end up trying this? There's some old reports that it shouldn't be an issue, but.... they're dated 2017.
BA Holidays and GUF2
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Old Nov 16, 2022, 4:54 am
  #688  
 
Join Date: Jan 2007
Posts: 4,726
Had a fun one day - rang up to GUF2 a booking as online was only showing my options based on Avios availability.

In relation to this:
Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.


I was told that it's not commercial I fare bucket availability, there's a special GCH I class. Is it just me or does that sound like total baloney? Was on hold with the gold line for 45 minutes to even get through so not keen on HUACA! She's processing it as said it shows as available, but my goodness, is that another made up rule that isn't true?
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Old Nov 16, 2022, 5:00 am
  #689  
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it is bulls***.

if either reward seats or I selling class is available and you want to GUF in to club, you are good to go. HUACA, and hopefully you will get an agent with a few more brain cells this time
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Old Nov 16, 2022, 5:11 am
  #690  
 
Join Date: Jan 2007
Posts: 4,726
Originally Posted by KARFA
it is bulls***.

if either reward seats or I selling class is available and you want to GUF in to club, you are good to go. HUACA, and hopefully you will get an agent with a few more brain cells this time
I've got b2b meetings all day and wanted to lock it in before the 24 hour cancellation period expired so cracked on........ she came back and said it's going to the back office but it's all locked in. She said that will be an extra £70.10 and 320,000 Avios. Excuse me, what?! It's a revenue booking. It's a GUF2. Clearly has NFI.........
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