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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Sep 16, 2017, 2:32 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero


Summary
This is a guide to gold upgrade vouchers which BA issues. In the wiki there are a number of frequently asked questions, and in the posts below there is a lot of detail and information on these vouchers.

Frequently Asked Questions
Q: What is a Gold Upgrade Voucher?
Gold Upgrade Vouchers are awarded when you reach certain Tier Point levels and allow you to an upgrade to the next travel class.

Q: How do I qualify for a Gold Upgrade Voucher?
You will be awarded a Gold Upgrade Voucher for Two (GUF2) when you reach 2,500 Tier Points. Two Gold Upgrade Vouchers for One (GUF1) are awarded when you reach 3,500 Tier Points. You have the option to choose another two GUF1s at 7,000, 8,000 and 9,000 Tier Points.

Q: When will I know I have a voucher?
The voucher will appear on your BAEC homepage when you hit the required Tier Points in the same place as any Amex 241s that you may have.



Q: How long is the voucher valid for?
The voucher is valid for 12 months must be redeemed within one year of its issue.

Q: Do I have to travel by the expiry date?
No. You must book your ticket by the expiry date so you can travel up to 355 days after.

Q: Can the voucher be extended?
If you do not redeem the voucher within twelve months you can request an extension. Extensions are usually granted for a further six months.

Q: Where can I use the voucher?
You can use the voucher for a one class upgrade on any BA published fare on flights operated by BA.

Q: Can I use the voucher for a one way ticket?
Yes. The voucher can be used for a one way booking. FT opinion may say that this is not a good use but your individual circumstances will influence this.

Q: Where can I upgrade to?
You can upgrade to the next cabin on any BA flight:
  • Euro Traveller to Club Europe
  • World Traveller to World Traveller Plus
  • World Traveller Plus to Club World
  • Club World to First (where fitted on the aircraft)
Q: What cabin would an economy booking upgrade to?
As the voucher will upgrade you to the next available cabin, an economy (Euro Traveller / World Traveller) booking would upgrade you to Club Europe (from ET) on the short haul flight and World Traveller Plus (from WT) on the long haul flight.

Q: I havenít got a companion. Can I still use a GUF2?
Yes. You can use a GUF2 on your own for a single or return journey. GUF2 can be divided to two GUF1 meaning that if you want to use it as a solo traveller, ask first through customer service to divide it.

Q: Does the voucher have to be used in conjunction with a paid fare?
No. Gold Upgrade Vouchers can be used either with a paid fare or a journey booked with Avios.

Q: Can I use the Gold Upgrade voucher with an Amex 2-4-1 voucher?
Yes. You can combine a GUF with a companion voucher (also known as a 2-4-1). This is a great way to really get a really good value use for the voucher as you will save a very large amount of Avios.

Q: Can I use the Gold Upgrade voucher with a Lloyds voucher?
No. A Lloyds voucher cannot be combined with a Gold Upgrade voucher.

Q: Can I UuA a ticket and then use my GUF voucher?
No. Tickets can only be upgraded using the Gold Upgrade voucher or Avios, not both.

Q: Are bookings made with the Gold Upgrade voucher flexible?
Only if the underlying ticket is in a flexible bucket. For example a J ticket upgraded to First will be flexible according to the original ticket rules. The same applies to redemption tickets.

Q: Can I use the Gold Upgrade voucher on another oneworld airline?
Yes, currently only with AA when certain conditions of use are fulfilled.

Q: Is the voucher valid on franchise operated flights?
Yes. Gold Upgrade vouchers are available for British Airways and franchise operated flights only.

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you canít include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.

Q: Can I upgrade an existing booking?
Yes. Please call the BA Service Centre to do this. If you have booked with a Travel Agent then the voucher must be used at the time of booking. Additional taxes and fees may apply. UPDATE - As of January 2018 the restriction to TA bookings no longer applies so if you book with a TA you can apply the GUF at any time by contacting BA directly up to 24 hours before your flight to process the upgrade - see post 3 for more details.

Q: Do I have to travel myself when I use the Gold Upgrade voucher like the Amex 2-4-1?
If you book with BA you can use the voucher for any other person or persons. However you must pay for the booking yourself either through your account on ba.com or through the Service Centre. If you book through a TA then the voucher owner must travel on the booking.

Q: If I cancel the booking will I get the Gold Upgrade voucher back?
If you cancel more than 24 hours before departure then the voucher will be reinstated to your account if the original validity has not expired. If you cancel within 24 hours then the voucher will not be available for further use. Any refund on the other part of the ticket will be subject to the original fare rules.

Q: Does there have to be Avios availability in the upgraded cabin to use the Gold Upgrade voucher?
No. There only needs to be discounted revenue fare availability in the cabin you are upgrading to (A for First, I for Club and T for WT+).
It used to be the case that you had to book through a Travel Agent to achieve this, and that direct bookings with BA required Avios availability in the cabin you are upgrading to. With changes to GUF2 made in 2019, this is no longer the case.

Q: Can I book the outbound leg using an Amex 2-4-1 and GUF2 and then add the inbound when it becomes available?
Yes. This can be done in the same way as adding a return leg to a booking using the Amex 2-4-1 voucher.

Q: Can I use the Gold Upgrade voucher on flights that do not originate in the UK?
Yes. Flights do not have to originate in the UK. A GUF can be used on an ex-EU booking - there is no requirement to start and finish in the UK or your Executive Club resident country.

Q: Can I use two GUF1s to upgrade two classes?
No. Nice try

Q: Can the Gold Upgrade voucher be used by anyone in the Household Account?
Any Household Account Member who earns Gold Upgrade vouchers must redeem them personally. Gold Upgrade vouchers are not part of the Household Account pool and cannot be redeemed by another Member of the Household Account. Household Account Members who earn Gold Upgrade vouchers are subject to applicable Household Account redemption rules, whereby the Gold Upgrade vouchers can only be used for members within the Household Account. These upgrades cannot be allocated to Executive Club Members under age 18. An upgrade earned by a member under 18 is allocated to the Head of that Member's Household Account, but the head must be a gold card holder. If the head is not a gold the voucher is effectively lost since it canít be allocated.

Q: Will I earn Tier Points and Avios with the Gold Upgrade voucher?
Yes. You should earn tier points and Avios in line with the original selling class of the booking and not based on the cabin you upgraded in to - although sometimes mistakes do seem to happen and you do end up earning based on the cabin you upgraded to. As a reward booking doesnít earn any tier points or Avios you wonít earn anything from a reward booking to which you had applied a GUF.

Q: I have more than two people in my booking. Can I just upgrade two of them?
No. A GUF canít be applied to a selection of passengers on a booking, and has to cover all of them - you canít end up with a booking for four people where two are still in CW and the other two are upgraded to F. If necessary you can as BA to split the booking so that those not being upgraded are under one booking reference, and those being upgraded by the GUF are in a new separate booking reference.

Q: Does an infant use an available upgrade?
No. If an upgraded booking contains an infant travelling on an infant fare, the infant will be automatically upgraded with the adults. Child fares will be subject to the same rules as adults.
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BA Gold Upgrade Voucher Discussion and Wiki Thread

Old Jul 25, 2019, 11:33 am
  #301  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,398
Originally Posted by YtoF
Disappointing, but thank you for the quick replies. Maybe I will try EK and see how they are now that the TP's are superfluous.
They will of course still count towards lifetime status.
golfmad is offline  
Old Jul 25, 2019, 11:36 am
  #302  
 
Join Date: Jan 2007
Posts: 4,726
Originally Posted by YtoF
I'm GFL and a few hundred TP's away from a GUF2. My booked travel on BA will get me to 2,500 TP's within 2 weeks after my reset date. I called BA to ask for an extension so that I would get the GUF2 but was told that they don't extend the reset date for these purposes. HUACA?
Thank you in advance for any advice!
Originally Posted by golfmad
They will of course still count towards lifetime status.
I believe YtoF already has GFL so it's irrelevant....
flashware is offline  
Old Jul 25, 2019, 11:40 am
  #303  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,398
Originally Posted by flashware
I believe YtoF already has GFL so it's irrelevant....
GGL for Life?
golfmad is offline  
Old Jul 25, 2019, 11:40 am
  #304  
 
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 891
Originally Posted by flashware
I believe YtoF already has GFL so it's irrelevant....
Save for GGLFL.
abligh is offline  
Old Jul 25, 2019, 11:48 am
  #305  
 
Join Date: Jan 2007
Posts: 4,726
Interesting, 100k TP for that. Never knew! ^
flashware is offline  
Old Jul 25, 2019, 12:14 pm
  #306  
 
Join Date: Nov 2004
Location: London
Programs: BA GFL
Posts: 132
Originally Posted by flashware
I believe YtoF already has GFL so it's irrelevant....
Indeed I do! Which is nice.
YtoF is offline  
Old Aug 14, 2019, 5:58 am
  #307  
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 5,039
I'm looking at using my GUF2 for a open jaw LHR-HKG/TYO-LHR. On the return leg CW is only several hundred pounds more expensive than WTP.

Could I book the outbound as WTP and inbound as CW and then use the GUF to upgrade to CW and F respectively?

I don't see anything in the rules which covers this scenario.
Schwann is online now  
Old Aug 14, 2019, 6:10 am
  #308  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,747
Originally Posted by Schwann
I'm looking at using my GUF2 for a open jaw LHR-HKG/TYO-LHR. On the return leg CW is only several hundred pounds more expensive than WTP.

Could I book the outbound as WTP and inbound as CW and then use the GUF to upgrade to CW and F respectively?

I don't see anything in the rules which covers this scenario.
yes thatís no problem. You can book the underlying cash ticket on ba.com then call to apply the GUF, or just call and do it all together.
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KARFA is offline  
Old Aug 18, 2019, 11:50 am
  #309  
 
Join Date: Sep 2016
Programs: Hilton/Diamond, BA/Gold
Posts: 158
Conundrum for you all

I'm flying BA15 (LHR-SIN-SYD) and then coming back on CX104 and BA32 (MEL-HKG-LHR), all booked in PE. Would it be possible to use GUF2 to upgrade the BA15 outbound and BA32 inbound from WTP -> CW? I know the CX segment would stay in PE but if I can get the rest to CW it would be good!
andrewr1985 is offline  
Old Aug 19, 2019, 8:06 am
  #310  
Ambassador, British Airways Executive Club
 
Join Date: Feb 2008
Location: UK
Posts: 10,271
Originally Posted by andrewr1985
Conundrum for you all

I'm flying BA15 (LHR-SIN-SYD) and then coming back on CX104 and BA32 (MEL-HKG-LHR), all booked in PE. Would it be possible to use GUF2 to upgrade the BA15 outbound and BA32 inbound from WTP -> CW? I know the CX segment would stay in PE but if I can get the rest to CW it would be good!
I'm not a GGL'r so I'll bump this and attempt to answer it until perhaps someone with experience in this can comment/confirm. What I can say is that BA15 is LHR-SYD as Singapore is just a stopover.

On reading the FAQ in the Wiki, in this thread, it states this:

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you can’t include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.
PETER01 is offline  
Old Aug 19, 2019, 8:11 am
  #311  
 
Join Date: Oct 2013
Programs: GGL/CCR
Posts: 1,899
Originally Posted by PETER01
I'm not a GGL'r so I'll bump this and attempt to answer it until perhaps someone with experience in this can comment/confirm. What I can say is that BA15 is LHR-SYD as Singapore is just a stopover.

On reading the FAQ in the Wiki, in this thread, it states this:

Q: Can I use the voucher on an itinerary that includes non-BA flights?
With a booking direct with BA this is fine. For a TA booking you canít include non-BA flights. However, there are the occasional reports of a few slipping through where some Travel Agents have managed to apply a GUF to a booking which includes both BA and non-BA flights on BA codeshares.
Confirmed. But TAs will now openly and happily do it with non BA flights too
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teledude is offline  
Old Aug 19, 2019, 8:16 am
  #312  
Ambassador, British Airways Executive Club
 
Join Date: Feb 2008
Location: UK
Posts: 10,271
Originally Posted by teledude
Confirmed. But TAs will now openly and happily do it with non BA flights too
Thanks very much teledude ^

I'm sure that will be good news for the OP. I just bumped this thread but with no experience of GUF's myself I knew it wouldn't be long before a 100% accurate reply by an experienced GGL'r would be posted.

Thanks again
PETER01 is offline  
Old Aug 27, 2019, 11:13 pm
  #313  
 
Join Date: Dec 2018
Programs: BAEC, VAV, QFF
Posts: 5
I'm a first year BAEC Gold, rapidly approaching 2500. But the mentions in this thread of Home country worry me. Can I use my long awaited GUF2 for an itinerary like SYD-LHR -SYD,? or does it have to be from my BAEC home (UK) so only Upgrade one way say SYD -LHR revenue paid and LHR-SYD GUF2 CW to First?
Does TA vs BA Online vary this? ( thanks)
Citoyen is offline  
Old Aug 27, 2019, 11:27 pm
  #314  
Ambassador, British Airways; FlyerTalk Posting Legend
Original Poster
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,747
Originally Posted by Citoyen
I'm a first year BAEC Gold, rapidly approaching 2500. But the mentions in this thread of Home country worry me. Can I use my long awaited GUF2 for an itinerary like SYD-LHR -SYD,? or does it have to be from my BAEC home (UK) so only Upgrade one way say SYD -LHR revenue paid and LHR-SYD GUF2 CW to First?
Does TA vs BA Online vary this? ( thanks)
Yes that's all fine to use for that. I don't think there is any advantage using a TA in this respect.
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KARFA is offline  
Old Aug 28, 2019, 4:06 am
  #315  
 
Join Date: Jan 2011
Location: Beijing
Programs: SK EBG, BAEC Gold
Posts: 941
Welcome to the BA thread Cityoyen - nearly 2500 TPs with only 2 posts on FlyerTalk I can see great things lying ahead for you

Just to expand a bit on KARFA's reply and your question, the only areas where your home country can be important are (i) Avios upgrades into redemption buckets on 125-plated (BA-stock) tickets arranged through a travel agent (TA) - in that case the rules say that such Avios upgrades can only be done if the ticket is issued by a TA registered in the same country as your BAEC account (rules can be broken though ...), and (ii) non-BA issued vouchers (e.g. Amex, LLoyds ...).

There is no home country restriction on use of the GUF vouchers - either with regard to the start point or the use of the vouchers on trips booked using a TA (though as mentioned above, with the new policy of allowing the use of GUFs with T, I, and A availability on both new and existing bookings there isn't any real advantage of using a TA for simple bookings).
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